Expatriate practices in German, Japanese, U.K., and U.S. multinational companies: A comparative survey of changes

The effects of perceived organisational support on expatriate adjustment, assignment completion and job satisfaction

This study examines the influence of perceived organisational support (POS) on expatriates’ cross-cultural adjustment, assignment completion and job satisfaction in the sub-Saharan African context. While multinationals depend on expatriates to manage their foreign subsidiaries, successful expatriation is influenced by expatriates’ cross-cultural adjustment to their host country’s environment. Survey responses from 229 expatriates were analysed using partial least squares path modelling. The results reveal that support from their organisations relates positively to expatriate adjustment, assignment completion and job satisfaction. The empirical results also demonstrate that expatriate adjustment partially mediates the relationship between POS and assignment completion and job satisfaction. Furthermore, findings suggest that assignment completion positively influences job satisfaction and partially mediates the association between POS and job satisfaction. The findings of this research have important theoretical and practical implications for multinational companies operating in sub-Saharan Africa.

Expatriate partners’ personality and its influence on acculturation into a new cultural context: Examining the role of dispositional affectivity

Despite the vital role that trailing partners play for successful expatriation, we still know very little about what actually causes partners to thrive and integrate effectively into the new cultural context. However, as indications have emerged that the personality of partners could be key to a favorable acculturation trajectory, we set out to explore this further. More specifically, we assess the role of expatriate partners’ dispositional affectivity, that is, positive and negative affectivity. We examine this in relation to internal acculturation (in the form of interaction and general adjustment) and external acculturation (in the form of local community embeddedness and intentions to stay or to return home). Drawing on the data of 123 trailing partners, full support was found for three out of four hypotheses regarding the effects of positive affectivity. Further, a marginally significant negative association was identified for the relationship between positive affectivity and repatriation intentions. For negative affectivity, two hypotheses were met. Interestingly, no significant influence of negative affectivity on community embeddedness was found. The association between negative affectivity and interaction adjustment was marginally significant indicating some tentative support. In sum, this study corroborates that dispositional affectivity is an overall important concept to explain trailing partners’ acculturation. However, the role of positive and negative affectivity seems to vary along the different proxies of internal and external acculturation.

Cultures and Institutions: Dispositional and contextual explanations for country-of-origin effects in MNC ‘ethnocentric’ staffing practices

Although the country-of-origin effect on staffing practices of multinational corporations (MNCs) is well-known, its underlying mechanisms are under-theorized. Drawing on the cross-cultural management and comparative institutionalism literatures, we propose an overarching, theory-based framework with two mechanisms, dispositional and contextual, that might explain country-of-origin effects in MNCs’ use of parent-country nationals (PCNs) in their foreign subsidiaries’ top management teams. The tendency of MNCs from some home countries to staff these positions with PCNs is typically labelled as ‘ethnocentric’, a word imbued with negative intentions referring mainly to the dispositional rationale behind this staffing choice. However, fuzzy-set qualitative comparative analysis (fsQCA) of staffing practices of MNCs from ten home countries shows that both mechanisms – dispositional and contextual – have considerable explanatory power. Our methodological approach enables us to analyse conceptually distinct, yet empirically intertwined, societal-level explanations as a pattern, and thus offers a viable solution to integrate different perspectives in international and comparative research.

Exploring career choices of Emirati women in the technology sector

Purpose

The study aims to explore the factors that influence Emirati women's career choice in the UAE. This study contributes to the influence of context in career choices by investigating how Emirati women chose information technology (IT) as a profession through the lens of the social cognitive career theory.

Design/methodology/approach

This study undertook in-depth interviews with 21 Emirati women working in technology in the UAE. The study considers women's career choices at three levels, i.e. from an individual, organisational and national context perspective.

Findings

The key findings include identifying the importance of national context in influencing career choices among other factors such as family centrality, desire to be seen as a role model, company reputation and government policy.

Practical implications

The study has wider implications for women's career choices in other contexts. The findings highlight the challenges women face, such as a lack of role models and family centrality, which need to be considered in recruitment policies and practices in other national contexts.

Originality/value

The originality of the study is its contribution to the literature developing understanding of the influences on women's career choices in the Emirates. While previous studies have identified the role of patriarchal influence on women's careers, we have less understanding of the importance attributed to individual factors such as being perceived as a role model within their family and to society. Similarly, the literature provides limited evidence of the influence of factors such as government sponsorship and company reputation.

Improving expatriate adjustment: a social network perspective

Purpose

While the value of connections with host-country nationals (HCNs) for expatriate adjustment is well established, there is little guidance regarding which HCNs stand to benefit expatriates most. The purpose of this paper is to utilize a social network perspective to build theory to explain how and why expatriates who are connected to a central HCN are more likely to adjust. This study offers explicit guidance for steps parent country management can take to assist expatriates in the development of valuable connections with HCNs, even while thousands of miles away from the expatriate’s new locale.

Design/methodology/approach

This study takes a social network approach to build theory that will improve understanding of the expatriate experience.

Findings

Because central individuals tend to be embedded in the organization, their embeddedness is likely to spread to expatriates with whom they are in close contact with. Links to central HCNs are posited to contribute to improved work adjustment by enabling expatriates to attain a better understanding of workplace requirements and workplace norms.

Practical implications

Management can take steps to identify central HCNs using social network analysis and introduce expatriates to highly central HCNs to help improve expatriate adjustment.

Originality/value

This study answers explicit calls in the literature for a greater exploration of social interaction of expatriates in understanding the expatriate experience, as well as calls for taking a more active role in the management of informal relationships. This study is the first to discuss implications of the HCN’s network to expatriate outcomes.

A process model of how interpersonal interaction leads to effectiveness of the expatriate-host country national relationship

Purpose

The purpose of this paper is to develop and present a conceptual model of expatriate–host country national (HCN) interaction that explains how organizations can help increase cooperation between expatriates and HCNs by facilitating interaction between expatriates and HCNs.

Design/methodology/approach

The authors draw upon intergroup contact theory to develop a process model which describes the processes critical to “the effectiveness of the expatriate–HCN relationship,” from both the expatriate and HCN perspectives.

Findings

HCN–expatriate interactions are critical to the success of both expatriates and HCNs, but such interactions should not be left to chance – instead, organizations should intervene and facilitate conditions that foster such interactions, which can lead to better understanding and appreciation of each other. This would ensure that both expatriates and HCNs have a better understanding of the critical role played by the other party, and thus be willing to offer relevant and necessary support at the right time.

Practical implications

Prior research reveals that most expatriate–HCN interactions are left to the individuals themselves and are thus subject to stereotypes, misperceptions and even unfulfilled expectations. By intervening in this process, and providing relevant information about each other to both parties, organizations can facilitate higher quality interactions, help reduce or remove stereotypes and increase the chances that both parties receive required and relevant information on a timely basis from each other.

Originality/value

The authors specifically discuss how interpersonal expatriate–HCN interactions allow the two parties to become acquainted with each other, when the effects of such interactions can be strengthened, and what the resultant effects are in terms of expatriate–HCN relationships.

Should I stay or should I go? A systematic literature review about the conceptualization and measurement of international relocation mobility readiness

Purpose

Employees’ readiness to relocate abroad plays a crucial role for the success or failure of expatriate assignments. Hence, companies should consider employees’ international relocation mobility readiness (IRMR) when selecting candidates for international postings. However, past research has conceptualized and measured IRMR heterogeneously, hampering the interpretation and comparability of IRMR research results. Hence, the purpose of this paper is to provide a new conceptualization of IRMR and to give recommendations for its measurement.

Design/methodology/approach

Based on the business, psychological and sociological literature, this paper reviews and categorizes how IRMR has been conceptualized and measured. To structure the findings, a directed content analysis was applied. The sample comprises 88 journal articles.

Findings

The results reveal that studies seldom provide a conceptualization of IRMR. While the authors often find a misfit between the studies’ explicit conceptualization and the actual measurement of IRMR, most scales actually measure willingness (i.e. usually a predictor of risky and spontaneous behavior).

Research limitations/implications

Based on the results and the Rubicon model of action phases (Heckhausen and Gollwitzer, 1987), the authors recommend future research to conceptualize IRMR as a dynamic multidimensional construct, covering the different phases of an individual’s decision to relocate internationally. Future, IRMR measurements should also cover the complexity of IRMR, e.g. regarding specific location characteristics.

Practical implications

Companies should consider the whole decision-making process regarding IRMR to apply specific measures at the best possible time.

Originality/value

This paper investigates IRMR scales according to their scientific validity and hence provides the basic ground for future scale development studies.

Host country language skills and expatriates’ cross-cultural adjustment in the presence of fear of terror

Purpose

The purpose of this paper is to analyze the relationship between host country (HC) language skills, fear of terror, and cross-cultural adjustment (CCA) of expatriates based in host countries with different terrorist threat levels.

Design/methodology/approach

Integrating the expatriate adjustment framework by Black et al. (1991) with social identity theory-based literature, this study first, theorizes about the effects of both fear of terror and HC language proficiency on CCA and, second, puts forward the moderating effect of the actual terrorist threat level on the relationship between HC language proficiency and fear of terror. Hypotheses are tested using survey data of 116 expatriates based in host countries with different threat levels.

Findings

HC language proficiency is positively associated with CCA. Yet, it is also positively associated with fear of terror, which is, in turn, negatively related to CCA. Consequently, the beneficial effect of HC language skills on CCA is reduced in environments where expatriates experience significant fear of terror. While the actual threat level has a direct positive effect on fear of terror, it also positively moderates the relationship between HC language proficiency and fear of terror.

Originality/value

This study extends prior literature on expatriation to dangerous environments by zooming in on a specific type of risk factor associated with international assignments, i.e., terrorism, and by integrating HC language proficiency and fear of terror as important factors, which may influence CCA in contexts in which expatriates experience significant fear of terror.

Investigating the factors influencing cultural adjustment and expatriate performance

Purpose

The fundamental question addressed in this research is: How do cultural intelligence, personality traits of expatriates, spousal support and cultural adjustment of expatriates impact their performance? The answer to the question is important to ensure that expatriation is successful. The paper aims to discuss these issues.

Design/methodology/approach

The integrated framework linking the factors was formulated and tested among the 139 expatriates employed by multinational corporations (MNC) in Malaysia. A questionnaire was developed and distributed. The framework was validated using structural equation modeling technique.

Findings

Based on the analysis, the important findings are: cultural empathy and social initiatives (personality traits) of expatriates, cultural intelligence and spousal support enhance cultural adjustment of expatriates; spousal support, cultural empathy and social initiatives influence the cultural intelligence of the expatriates; and cultural intelligence and spousal support impact the performance of expatriates.

Research limitations/implications

This study selected the expatriates working in MNCs and residing in Malaysia for six months and above.

Originality/value

This integrated view helps us understand the mechanism that leads to an expatriate’s perceived performance. Generally, researchers use “Big Five” to capture the personality traits. This research has used the construct and its dimensions that are relevant for studies on expatriation.

The relationship between MNCs’ strategies and executive staffing

Purpose

The purpose of this paper is to examine the relationship of business strategies with executive staffing of multinational companies (MNCs).

Design/methodology/approach

Based on in-depth interviews conducted with top executives of 22 MNCs’, the authors identify important connections between international business strategies and staffing orientation. The authors used the qualitative research approach of building theory from interviews; thus, creating theoretical propositions from empirical evidence.

Findings

The authors find that when the pressure for global integration is high, MNCs use more parent-country national (PCNs) (ethnocentric staffing) as against the use of host-country managers (HCNs) (polycentric staffing) when this pressure is low. Additionally, MNCs using a global strategy are more likely to use an ethnocentric staffing approach, those using a multi-domestic strategy use a polycentric approach and firms using transnational strategy adopt a mix of ethnocentric and polycentric approaches.

Research limitations/implications

Although the authors derive theoretical patterns based on rich qualitative data, their sample is relatively small and comprises mostly of French MNCs. Generalizability to a broader context is limited. However, the authors’ findings have critical implications for future research.

Practical implications

The authors’ findings provide critical managerial implications for MNCs in matching their HR strategies with business strategies. These are important for effective strategy implementation.

Originality/value

Although MNC staffing orientations have been studied for a long time, their relationship to international business strategies is still not clearly understood. The authors contribute to the literature by investigating the relationship between MNCs’ business strategy types with staffing orientations.

Measuring the effects of role efficacy enhancement on knowledge workers

Purpose

– Knowledge workers (KWs) in information technology (IT) sector have become one of the key drivers for strategic competitiveness as they contribute toward an organization’s performance. In this context, the role of knowledge workers, who work on deputation to client side, is even more critical as they contribute directly to the revenue inflows. The purpose of this paper is to explore their role efficacy (RE) and organizational role stress dimensions, which have been affecting their performance and organization effectiveness. The study further explored the relationship between RE and role stress dimensions. Two distinct samples were identified, one where Indian KWs working in Indian company and Indian KWs working in foreign firm, where they have been discharging client facing technical roles.

Design/methodology/approach

– A primary study has been conducted choosing questionnaire survey and telephonic interviews. A questionnaire was designed in such a manner so that the authors can extract the required information from the respondents about various dimensions of RE. This instrument was used to test the conceptual model of RE. Overall 50+ responses were obtained from IT companies in each of the two selected categories.

Findings

– The results have shown that role expectation conflict and role isolation are the two major dimensions contributing to role stress for the selected sample, while centrality and integration have contributed to overall role efficacy for both the categories. Human resource interventions were suggested to enhance their RE and reduce their role stress.

Originality/value

– This study made an attempt to investigate the relationship between RE and role stress dimensions of the KWs which has not been attempted in any previous published literature.

Mentorship of expatriates in transnational companies

Purpose

– Due to a number of reported failures of expatriation assignments, a growing body of literature is exploring the possible roles of mentors in supporting expatriates in critical phases while working in another culture. The purpose of this paper is to expand upon the research of mentoring based on a literature review and an empirical study of mentoring expatriates in three transnational companies.

Design/methodology/approach

– This paper is based on findings from three case companies based in Denmark. In total, 37 semi-structured interviews were conducted with expatriates, managers and vice presidents at the three home organizations and their subsidiaries.

Findings

– Several empirical studies, including the study presented in this paper, indicate that ethnocentrism in the home-company is a main constraint for cross-cultural learning mediated by the expatriates. It is suggested that the HR department in the home-company should create specialized professional training programs and recruit employees with practical knowledge about expatriation. However, personal and relational mentoring should be conducted by experienced and motivated individuals who are supported and recognized, but not controlled, by the HR department.

Research limitations/implications

– This research is focused on Danish companies and further research is needed to test the theories in other cultural settings.

Practical implications

– This research can help companies and expatriates gain a more successful expatriation period.

Originality/value

– The value and role of mentorship is detailed from a theoretical and practical perspective, which adds to the body of literature on expatriates and mentorship.

Internal mimetic behavior of MNCs with respect to foreign subsidiary staffing

Purpose

– The purpose of this paper is to fill the following research gaps. First, few studies have examined isomorphic behavior of multinational corporations (MNCs) with respect to foreign subsidiary staffing. Second, the adoption by an MNC of its internally preferable practices, which is referred to as internal mimetic behavior, has been less extensively investigated when compared with the imitation of practices adopted by a large number of peer firms. Lastly, factors that facilitate internal mimetic behavior have not been extensively explored.

Design/methodology/approach

– This study hypothesizes that internal mimetic behavior is affected by both formal and informal institutional distance. The hypotheses are tested using the panel data set that consists of 3,981 foreign subsidiaries of Japanese MNCs.

Findings

– This study finds that as the formal institutional distance between the host country and the home country increases, MNCs are more likely to adopt internal mimetic behavior. Furthermore, it demonstrates that as the informal institutional distance increases, the likelihood that MNCs adopt internal mimetic behavior decreases.

Practical implications

– This study suggests that MNCs need to consider the consequences of internal mimetic behavior when they adopt it without having economic rationale. It also suggests that when uncertainty can be mitigated, MNCs should avoid internal mimetic behavior.

Originality/value

– This study fills the aforementioned research gaps by examining what factors facilitate internal mimetic behavior. It suggests that both economic rationale and isomorphic behavior need to be considered to advance an understanding of foreign subsidiary staffing.

West Meets East? Identifying the Gap in Current Cross-Cultural Training Research

The purpose of this article was to examine current cross-cultural training (CCT) research, using the lens of “East Meets West.” The two research questions guiding our inquiry are (a) What are the major themes discussed in the existing CCT literature? and (b) What are the emerging issues that need to be addressed? Using the integrative literature review method, we first identified four themes: theories/conceptual frameworks, expatriate adjustment, CCT methods, and the effectiveness of CCT. We found that previous CCT research lacks the “East Meets West” perspective. Four issues need to be incorporated into future CCT research, namely, family factors, cross-cultural assessment, domestic versus international assignments, and trainer quality. This article purports to make three major contributions to the existing literature: (a) identify gaps in the literature, (b) expand the perspectives of CCT research from the lens of “East Meets West,” and (c) generate implications for research and practice.

Transnational social capital

In this study, we introduce a conceptual framework for transnational social capital as a higher order multidimensional construct. Consistent with this view, we develop and validate a 11-item scale aimed at measuring bridging and bonding social capital embedded within a cross-border network of professional relations and ties. Data from several exploratory and confirmatory studies of executives and Master of Business Administration students show reliability and construct validity. This research instrument provides researchers with a valuable resource for assessing transnational social capital of individuals and exploring its implications.

A “dramaturgical” analysis of spouse role enactment in expatriation

Purpose

The purpose of this paper is to examine the social role played by expatriate spouses during international assignments, using a dramaturgical approach.

Design/methodology/approach

Role expectations were investigated on the basis of an exemplary case: the spouses of diplomatic and consular employees of the Swiss Ministry of Foreign Affairs. Qualitative data were collected in interviews with 40 male and female spouses and analyzed with a “goffmanian” dramaturgical role analysis approach.

Findings

The dramaturgical analysis of the accompanying persons’ discourse highlights the different dimensions of the expatriate spouse role and how expatriate spouses construct and personalize their role. Furthermore, this analysis brings new insights into the way male spouses may support female expatriates and reveals gender differences in the enactment of the expatriate spouse role.

Research limitations/implications

This study has been carried out in the diplomatic sector, which might be more structured for the spouses in terms of role expectations than in multinational companies. Further research should be carried out to better understand these expectations in the context of multinational companies.

Originality/value

The dramaturgical approach is a useful conceptual framework to explore the role enactment of the expatriate spouse, especially by considering the spouse role with a new distribution of gender roles. In this context, the role repertoire approach represents a promising field of investigation for research on expatriation and international mobility.

Unmet role expectations of expatriates, host-country national support, and expatriate adjustment

We discuss the impact of unmet role expectations of expatriates as one of the situations where support from host country nationals (HCNs) might be more useful for expatriates. Using job demand-resources (JD-R) theory, we argue that HCN support is an important job resource that can reduce the negative influence of unmet role expectations on expatriate adjustment. Because HCNs are distant others within the social network of expatriates, we also suggest that expatriates will be more accepting of HCN support if they believe that such support is coming from credible sources.