Boutin H, Robichaud P, Valois P, Labrecque M. Impact of a continuing education activity on the quality of telephone interventions by nurses in an adult asthma client base.
J Nurs Care Qual 2006;
21:335-43. [PMID:
16985404 DOI:
10.1097/00001786-200610000-00011]
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Abstract
The objectives of this study were to evaluate the effect of a continuing education activity on the clinical evaluation and advice provided by nurses working for a telephone triage service with an asthmatic client base, and to measure the number of referrals to Asthma Education Centers (AECs). The results suggest a positive impact on the quality of the telephone intervention in the short term, but this was not sustained over time. Few patients were referred to an AEC.
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