Understanding Collaboration with Virtual Assistants – The Role of Social Identity and the Extended Self

A golden age of behavioural social psychology? Towards a social psychology of power and intergroup relations in the digital age

This paper explores the idea of a 'golden age' in social psychological research. I begin with 'behavioural social psychology'-research that leverages the behavioural traces that are a product of the digital age. I argue that the ability to analyse digital visual data, natural language data, and smartphone and ambient sensor data, has made substantial contributions to the state of social psychological knowledge. However, social psychology needs to do more than just leverage digital data for psychological benefit. Digital technologies construct and reflect a world that is marked by profound structural inequality and unfairness. Yet social psychology never really considers technology as being 'world-making' in its own right. More specifically, social psychology very rarely goes beyond considering what technology might do-to explore the question of who wins and who loses when technologies reshape our worlds. I point to a mosaic of work applying social identity approaches to new technologies as the starting point for a social psychology that engages with power and resistance in the digital age. Social psychology will not enter a truly golden age until we engage not only with the data, but also with the power structures of digital technology.

Augmented intelligence with voice assistance and automated machine learning in Industry 5.0

Augmented intelligence puts together human and artificial agents to create a socio-technological system, so that they co-evolve by learning and optimizing decisions through intuitive interfaces, such as conversational, voice-enabled interfaces. However, existing research works on voice assistants relies on knowledge management and simulation methods instead of data-driven algorithms. In addition, practical application and evaluation in real-life scenarios are scarce and limited in scope. In this paper, we propose the integration of voice assistance technology with Automated Machine Learning (AutoML) in order to enable the realization of the augmented intelligence paradigm in the context of Industry 5.0. In this way, the user is able to interact with the assistant through Speech-To-Text (STT) and Text-To-Speech (TTS) technologies, and consequently with the Machine Learning (ML) pipelines that are automatically created with AutoML, through voice in order to receive immediate insights while performing their task. The proposed approach was evaluated in a real manufacturing environment. We followed a structured evaluation methodology, and we analyzed the results, which demonstrates the effectiveness of our proposed approach.

Breaking into the black box of customer perception towards robot service: Empirical evidence from service sector

The advent of artificial intelligence and machine learning has enabled robots to serve in consumer market for a better customer experience. Nevertheless, acceptance of robotic technology among consumers is still lacking. Therefore, this study has developed an integrated model with robot appearance, expectation confirmation model, diffusion of innovation and theory of planned behavior and empirically investigates customer intention to use service robot. The research model is empirically tested with 349 responses retrieved from customers visiting retail stores. Statistical results have revealed that customer innovativeness, compatibility, behavioral control, expectation confirmation, service robot appearance and subjective norms explainedR 2 80.1 % variance in customer attitude to use service robot. Practically, this research has suggested that policy makers should pay attention in innovativeness, compatibility, perceived behavioral control, expectation confirmation, robot appearance and subjective norms to boost robot service acceptance among customers. This study is original as it develops an integrated model with the combination robot appearance, theory of planned behavior, expectation confirmation and diffusion of innovation theory. In addition to that customer self-identity is conceptualized as moderating factor and hence distinguishing current research with past studies.

Fluid teams in the metaverse: exploring the (un)familiar

The metaverse is a new and evolving environment for fluid teams and their coordination in organizations. Fluid teams may have no prior familiarity with each other or working together. Yet fluid teams are known to benefit from a degree of familiarity-knowledge about teams, members, and working together-in team coordination and performance. The metaverse is unfamiliar territory that promises fluidity in contexts-seamless traversal between physical and virtual worlds. This fluidity in contexts has implications for familiarity in interaction, identity, and potentially time. We explore the opportunities and challenges that the metaverse presents in terms of (un)familiarity. Improved understandings of (un)familiarity may pave the way for new forms of fluid team experiences and uses.

Perspective of Artificial Intelligence in Disease Diagnosis: A Review of Current and Future Endeavours in the Medical Field

Artificial intelligence (AI) has demonstrated significant promise for the present and future diagnosis of diseases. At the moment, AI-powered diagnostic technologies can help physicians decipher medical pictures like X-rays, magnetic resonance imaging, and computed tomography scans, resulting in quicker and more precise diagnoses. In order to make a prospective diagnosis, AI algorithms may also examine patient information, symptoms, and medical background. The application of AI in disease diagnosis is anticipated to grow as the field develops. In the future, AI may be used to find patterns in enormous volumes of medical data, aiding in disease prediction and prevention before symptoms appear. Additionally, by combining genetic data, lifestyle data, and environmental variables, AI may help in the diagnosis of complicated diseases. It is crucial to remember that while AI can be a powerful tool, it cannot take the place of qualified medical personnel. Instead, AI ought to support and improve diagnostic procedures, enhancing patient care and healthcare results. Future research and the use of AI for disease diagnosis must take ethical issues, data protection, and ongoing model validation into account.

Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring

Assuming that potential biases of Artificial Intelligence (AI)-based systems can be identified and controlled for (e.g., by providing high quality training data), employing such systems to augment human resource (HR)-decision makers in candidate selection provides an opportunity to make selection processes more objective. However, as the final hiring decision is likely to remain with humans, prevalent human biases could still cause discrimination. This work investigates the impact of an AI-based system's candidate recommendations on humans' hiring decisions and how this relation could be moderated by an Explainable AI (XAI) approach. We used a self-developed platform and conducted an online experiment with 194 participants. Our quantitative and qualitative findings suggest that the recommendations of an AI-based system can reduce discrimination against older and female candidates but appear to cause fewer selections of foreign-race candidates. Contrary to our expectations, the same XAI approach moderated these effects differently depending on the context.

SUPPLEMENTARY INFORMATION

The online version contains supplementary material available at 10.1007/s12525-022-00600-9.

Opposing Effects of Response Time in Human–Chatbot Interaction

Research has shown that employing social cues (e.g., name, human-like avatar) in chatbot design enhances users’ social presence perceptions and their chatbot usage intentions. However, the picture is less clear for the social cue of chatbot response time. While some researchers argue that instant responses make chatbots appear unhuman-like, others suggest that delayed responses are perceived less positively. Drawing on social response theory and expectancy violations theory, this study investigates whether users’ prior experience with chatbots clarifies the inconsistencies in the literature. In a lab experiment (N = 202), participants interacted with a chatbot that responded either instantly or with a delay. The results reveal that a delayed response time has opposing effects on social presence and usage intentions and shed light on the differences between novice users and experienced users – that is, those who have not interacted with a chatbot before vs. those who have. This study contributes to information systems literature by identifying prior experience as a key moderating factor that shapes users’ social responses to chatbots and by reconciling inconsistencies in the literature regarding the role of chatbot response time. For practitioners, this study points out a drawback of the widely adopted “one-design-fits-all” approach to chatbot design.

The effect of trust and its antecedents towards determining users' behavioral intention with voice-based consumer electronic devices

Advances in artificial intelligence (AI) have ushered in a new era of consumer electronic (CE) devices: the voice-based CE devices (VCED's). A striking feature that separates these from other CE devices are their anthropomorphic capabilities. While current CE research has given a strong focus on improving various technical and security aspects of the VCED's, not much efforts have been given to explore their diffusion and acceptance in the society. However, if the CE community is to progress then there is an urgent need to view these systems from a sociotechnical perspective and take the user perceptions into account for further product development. In this work we propose a novel research framework by incorporating Human Computer Interaction (HCI) theories and Para Social Relationship Theory for exploring the effect of trust on the behavioral intention of users towards VCED's, keeping in mind their human-like attributes. Data is analyzed using a Structural Equation Modelling approach from 675 users of VCED devices from two Asian countries. Results show that the functional aspects of performance and effort expectancy, and social aspects of presence and cognition affect the trust factor. Privacy concerns do not affect trust. Overall, the results suggest that users treat VCED's as social objects employing social rules while interaction that indicates a dual nature of anthropomorphic systems. Suitable suggestions are provided for CE researchers for future research.

Design principles for conversational agents to support Emergency Management Agencies

Widespread mis- and disinformation during the COVID-19 social media “infodemic” challenge the effective response of Emergency Management Agencies (EMAs). Conversational Agents (CAs) have the potential to amplify and distribute trustworthy information from EMAs to the general public in times of uncertainty. However, the structure and responsibilities of such EMAs are different in comparison to traditional commercial organizations. Consequently, Information Systems (IS) design approaches for CAs are not directly transferable to this different type of organization. Based on semi-structured interviews with practitioners from EMAs in Germany and Australia, twelve meta-requirements and five design principles for CAs for EMAs were developed. In contrast to the traditional view of CA design, social cues should be minimized. The study provides a basis to design robust CAs for EMAs.

Is it alright to use artificial intelligence in digital health? A systematic literature review on ethical considerations

The application of artificial intelligence (AI) not only yields in advantages for healthcare but raises several ethical questions. Extant research on ethical considerations of AI in digital health is quite sparse and a holistic overview is lacking. A systematic literature review searching across 853 peer-reviewed journals and conferences yielded in 50 relevant articles categorized in five major ethical principles: beneficence, non-maleficence, autonomy, justice, and explicability. The ethical landscape of AI in digital health is portrayed including a snapshot guiding future development. The status quo highlights potential areas with little empirical but required research. Less explored areas with remaining ethical questions are validated and guide scholars' efforts by outlining an overview of addressed ethical principles and intensity of studies including correlations. Practitioners understand novel questions AI raises eventually leading to properly regulated implementations and further comprehend that society is on its way from supporting technologies to autonomous decision-making systems.

Collaborating with Virtual Assistants in Organizations: Analyzing Social Loafing Tendencies and Responsibility Attribution

Organizations increasingly introduce collaborative technologies in form of virtual assistants (VAs) to save valuable resources, especially when employees are assisted with work-related tasks. However, the effect of VAs on virtual teams and collaboration remains uncertain, particularly whether employees show social loafing (SL) tendencies, i.e., applying less effort for collective tasks compared to working alone. While extant research indicates that VAs collaboratively working in teams exert greater results, less is known about SL in virtual collaboration and how responsibility attribution alters. An online experiment with N = 102 was conducted in which participants were assisted by a VA in solving a task. The results indicate SL tendencies in virtual collaboration with VAs and that participants tend to cede responsibility to the VA. This study makes a first foray and extends the information systems (IS) literature by analyzing SL and responsibility attribution thus updates our knowledge on virtual collaboration with VAs.

Artificial intelligence in hospitals: providing a status quo of ethical considerations in academia to guide future research

The application of artificial intelligence (AI) in hospitals yields many advantages but also confronts healthcare with ethical questions and challenges. While various disciplines have conducted specific research on the ethical considerations of AI in hospitals, the literature still requires a holistic overview. By conducting a systematic discourse approach highlighted by expert interviews with healthcare specialists, we identified the status quo of interdisciplinary research in academia on ethical considerations and dimensions of AI in hospitals. We found 15 fundamental manuscripts by constructing a citation network for the ethical discourse, and we extracted actionable principles and their relationships. We provide an agenda to guide academia, framed under the principles of biomedical ethics. We provide an understanding of the current ethical discourse of AI in clinical environments, identify where further research is pressingly needed, and discuss additional research questions that should be addressed. We also guide practitioners to acknowledge AI-related benefits in hospitals and to understand the related ethical concerns.

Supplementary Information

The online version contains supplementary material available at 10.1007/s00146-021-01239-4.

Artificial intelligence in disease diagnostics: A critical review and classification on the current state of research guiding future direction

The diagnosis of diseases is decisive for planning proper treatment and ensuring the well-being of patients. Human error hinders accurate diagnostics, as interpreting medical information is a complex and cognitively challenging task. The application of artificial intelligence (AI) can improve the level of diagnostic accuracy and efficiency. While the current literature has examined various approaches to diagnosing various diseases, an overview of fields in which AI has been applied, including their performance aiming to identify emergent digitalized healthcare services, has not yet been adequately realized in extant research. By conducting a critical review, we portray the AI landscape in diagnostics and provide a snapshot to guide future research. This paper extends academia by proposing a research agenda. Practitioners understand the extent to which AI improves diagnostics and how healthcare benefits from it. However, several issues need to be addressed before successful application of AI in disease diagnostics can be achieved.