Am I choosing the right career? The implications of COVID-19 on the occupational attitudes of hospitality management students

The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic

Given the generally stressful job demands of the hospitality industry during the COVID-19 pandemic, understanding the work passion and emotions of hotel employees is particularly important. Based on the conservation of resources theory and the job demands-resources model, this study develops a multiple mediation model to investigate how frontline hotel employees with different types of work passion choose emotional labor strategies under the effects of the COVID-19 pandemic and the impact of different choices on their service quality. A two-stage survey using data from 206 frontline employees of five-star hotels in China explored how work passion influences emotional labor and thereby affects emotional expression as well as service quality. The results showed emotional labor partially mediates the relationship between work passion and emotional expression, which in turn mediates the relationship between emotional labor and service quality during the COVID-19 pandemic. The theoretical and practical implications of this study are discussed.

Exploring hospitality workers' career choices in the wake of COVID-19: Insights from a phenomenological inquiry

The COVID-19 pandemic severely hit the hospitality industry and caused employees concerns over health, finance, and well-being. These challenges may trigger their decisions to leave the profession, leading to major talent crises in the industry. Guided by the transactional model of stress and coping and the career construction theory, this study explored how their experiences with the pandemic affected their career choices moving on. A phenomenological approach was adopted, and 31 current and past hospitality employees were interviewed. The findings supported the conceptual model and addressed the connection between stress management and career decisions among the participants. It is also noted that, besides generational differences, most participants' career decisions at this critical moment were influenced by their personality traits, industry involvement, and employer-employee relationships. Thus, to create a sustainable, resilient, and engaged workforce, hospitality practitioners must commit to crafting positive relationships with their employees both in regular and crisis times.

Career adaptability of international hospitality management students during the COVID-19 pandemic: Focus on the role of language communication competence

In addition to dealing with language, communication and cultural barriers, international students in hospitality management were suddenly confronted with bleak career prospects in a sector crippled by the COVID-19 pandemic. Yet, little is known about how international students in hospitality management mobilize personal resources to cope with sudden career shock events. We address this question by developing and testing a model of career adaptability of international hospitality management students during the COVID-19 pandemic that focuses on the role of language communication competence. We draw from communication theory to argue that language communication competence enables international hospitality management students to appraise COVID-19 as presenting career opportunities that in turn motivate career adaptability contingent on cultural distance. Our results, based on a sample (n = 290) of international hospitality management students in Australia during the COVID-19 pandemic, support our contention. The theoretical and practical implications of our findings of the role of communicative behavior and cultural competence for coping with career transitions in periods of crises are fully discussed.

The Effect of Servant Leadership on Work Resilience: Evidence from the Hospitality Industry during the COVID-19 Period

The COVID-19 pandemic is a tremendous crisis for public health, which also has a profound impact on business and social activities because many countries restrict travel and social gatherings to avoid the spread of COVID-19. Workers suffer from mental health problems including depression and anxiety due to the uncertain work environment. Hence, psychological resilience, a positive psychological response to these challenges, is essential to the success of employees and companies. Drawing on the conservation of resources theory (COR), this paper investigates how the leadership style (i.e., servant leadership) enhances the work resilience of hospitality employees through two time-lagged empirical studies. Specifically, study 1 demonstrates a positive relationship between servant leadership and employees' work resilience. Study 2 replicates study 1's result and further demonstrates that emotional exhaustion mediates the relationship between servant leadership and employees' work resilience. Furthermore, study 2 finds a significant moderating effect of job complexity. The findings of this paper provide empirical evidence for practitioners to manage employees' resilience and psychological resources.

Career choice of tourism students in a triple-whammy crisis

Hong Kong hospitality and tourism industry has been battered by the triple whammy of social unrest, Sino-US trade war and COVID-19 pandemic in recent years. To understand how vulnerable tourism students may be in terms of career shock when facing the three major challenges, 407 tourism students in Hong Kong were surveyed. Structural equation modelling found a positive correlation between affect (an intrinsic, motivating factor) and extraneous events (an extrinsic, demotivating factor), indicating that motivation and demotivating factors may co-exist. Affect was more positively correlated with three career choice outcomes (intent to join the industry, desire for a lifelong career, and resilience in face of unfavourable circumstances) than was Extraneous. In face of career shock arising from extraneous events, tourism students still tend to have a strong intent to join the workforce, take it as a lifelong career, and remain resilient despite the hardship. However, the career shock was a greater concern for those in hotel-related disciplines and for students aged over 20 than younger ones. The findings offer an empirical basis to guide policy makers, academia and the industry in strategy formulation to ensure sustainable quality and manpower supply in the post-crisis future.

Factors Influencing Students' Career Intentions in the Hospitality and Tourism Industries: A Meta-Analysis

This study adopted a meta-analysis to generalize and compare the effect of influencing factors on hospitality and tourism management students' career intentions from 34 studies. After 13 existing factors were classified into four categories, the results revealed that 11 of them significantly impact students' career intentions. In general, the influences of social identity and self-perception are more important, followed by school education and work conditions. A subgroup analysis further identified the sample students' grades as dynamics that partially moderate some of the influencing factors, while no statistical changes in the relative influences were observed after the COVID-19 outbreak. Finally, suggestions are provided for hospitality and tourism management education and industries.

The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-19

As the COVID-19 pandemic has posed grave threats to the financial and physical health of hospitality employees, this research unveils details of the dilemma experienced by hospitality employees during the pandemic, namely, their fear of becoming infected and fired. The research data were derived from a sample of 622 hospitality employees in the U.S. and analyzed using PLS-SEM as a new model of COVID-19 stressors are proposed and tested. The findings show that hospitality employees perceive the pandemic as a traumatic event that elevates their perceived job insecurity and infectious risk. It was also found that both job insecurity and infectious risk lead to increased job stress and turnover intentions, while job insecurity alone is a stronger predictor of turnover intentions. This study is among the first to examine the antecedents and consequences of the dual stressors encountered by public-facing occupations, including hospitality, during the pandemic.

Investigating career-related teacher support for Chinese secondary school students in Hong Kong

Teachers play a critical role in facilitating the career and life planning of secondary school students. This paper describes the development of the Career-Related Teacher Support Scale (Hong Kong Secondary Students Form). Based on data obtained from 493 students in Hong Kong, five types of career-related teacher support were identified with the most important form of support being teachers' knowledge about the world of work and study path requirements. A correlation model yielded the best fit to the data. No variance in response pattern appeared across genders, and the new scale was found to have good validity and reliability.