User-Defined SWOT analysis – A change mining perspective on user-generated content

A Decision-Support System to Analyse Customer Satisfaction Applied to a Tourism Transport Service

Due to the perishable nature of tourist products, which impacts supply and demand, the possibility of analysing the relationship between customers’ satisfaction and service quality can contribute to increased revenues. Machine learning techniques allow the analysis of how these services can be improved or developed and how to reach new markets, and look for the emergence of ideas to innovate and improve interaction with the customer. This paper presents a decision-support system for analysing consumer satisfaction, based on consumer feedback from the customer’s experience when transported by a transfer company, in the present case working in the Algarve region, Portugal. The results show how tourists perceive the service and which factors influence their level of satisfaction and sentiment. One of the results revealed that the first impression associated with good news is what creates the most value in the experience, i.e., “first impressions matter”.

Pyrolysis-Based Municipal Solid Waste Management in Poland—SWOT Analysis

Poland’s management of municipal waste, which amounts to over 13 million tons/year, is not efficient—about 60% of the waste is subjected to recovery processes, about 20% of all municipal waste is converted into energy, and almost 40% is landfilled. The authors of this article recognize the potential of pyrolysis as a method of the thermal processing of waste allowing the potential of the energy contained in the waste to be utilized. Pyrolysis is an economically attractive alternative to incineration, with a significantly lower environmental impact, allowing efficient waste management and the use of pyrolysis by-products in the energy sector (pyrolysis gas), or in the building materials sector (biochar). Despite so many advantages, this method is not employed in Poland. The aim of the paper is to indicate a recommended strategy for the application of pyrolysis in Poland as a method of the thermal processing of municipal solid waste. SWOT (strengths, weaknesses, opportunities, threats) analysis was used as a research method. In the first step, on the basis of the literature review, the factors which may affect the use of pyrolysis in Poland were identified. In the second step, five experts evaluated the weights of those factors and the interactions between them. The products of the weights and interactions allowed, in accordance with SWOT analysis methodology, the most desirable strategy of pyrolysis application in Poland to be determined, which turned out to be an aggressive one. This means that pyrolysis as a thermal waste processing method should be implemented on a large scale in Poland to improve the indicators of municipal waste management.