Concept analysis for library and information science: Exploring usage

Information overload: a concept analysis

Purpose

With the shift to an information-based society and to the de-centralisation of information, information overload has attracted a growing interest in the computer and information science research communities. However, there is no clear understanding of the meaning of the term, and while there have been many proposed definitions, there is no consensus. The goal of this work was to define the concept of “information overload”. In order to do so, a concept analysis using Rodgers' approach was performed.

Design/methodology/approach

A concept analysis using Rodgers' approach based on a corpus of documents published between 2010 and September 2020 was conducted. One surrogate for “information overload”, which is “cognitive overload” was identified. The corpus of documents consisted of 151 documents for information overload and ten for cognitive overload. All documents were from the fields of computer science and information science, and were retrieved from three databases: Association for Computing Machinery (ACM) Digital Library, SCOPUS and Library and Information Science Abstracts (LISA).

Findings

The themes identified from the authors’ concept analysis allowed us to extract the triggers, manifestations and consequences of information overload. They found triggers related to information characteristics, information need, the working environment, the cognitive abilities of individuals and the information environment. In terms of manifestations, they found that information overload manifests itself both emotionally and cognitively. The consequences of information overload were both internal and external. These findings allowed them to provide a definition of information overload.

Originality/value

Through the authors’ concept analysis, they were able to clarify the components of information overload and provide a definition of the concept.

Information experience as an object of LIS research: a definition based on concept analysis

Purpose

This study aims to contribute to the clarification of core concepts in information experience research and to the consolidation of information experience as a distinctive research object.

Design/methodology/approach

This study adopts a series of techniques from Wilson's toolkit of concept analysis.

Findings

This study finds that there exist tensions between different uses of the term information experience, giving rise to two fundamentally different conceptions of this particular human experience which this study names, respectively, the posterior conception and the a priori conception. It also finds that it is linguistically more useful, practically more consonant with LIS's concerns and unitarily more consistent to define information experience following the a priori conception. It postulates that information experience can be defined as a person's subjective, pre-reflective living through of his/her life as an information user in the information sphere of the lifeworld.

Research limitations/implications

If adopted by future research, the concept proposed in this study is likely to push information experience research toward a more prominent phenomenological turn on the one hand, and a return to conventional LIS concerns on the other.

Practical implications

The clarified concept may help user experience librarians and system designers to see the relevance of information experience research for their work more clearly.

Originality/value

By identifying, comparing and discussing different existing uses of information experience, and by suggesting a redefinition of the concept, this study has brought the core concepts of information experience research to a new level of clarity, and has verified information experience as a distinctive object for LIS research.

Infotainment as a hybrid of information and entertainment: a conceptual analysis

Purpose

To elaborate the nature of infotainment as a mediating concept between information and entertainment by analysing how the concept of infotainment is approached in diverse domains such as communication research.

Design/methodology/approach

Conceptual analysis was conducted by focussing on 41 key studies on the topic. First, it was examined how researchers have approached the relationships between informational and entertaining elements of infotainment. Thereafter, attention was directed to the ways in which people make use of infotainment. The conceptual analysis is based on the comparison of the similarities and differences between the characterizations of the above issues.

Findings

Early studies characterized infotainment in terms of soft news which is distinct from hard news offering factual information. Later investigations offer a more nuanced picture by approaching infotainment as phenomenon with diverse dimensions depicting the topics, focus and presentation style. Studies on the use of infotainment offer contradictory evidence of the extent to which infotaining programmes can increase people's interest in social, political and health issues, for example.

Research limitations/implications

As the study concentrates on the analysis of an individual concept, that is, infotainment, the findings cannot be generalized to concern the ways in which informational and entertaining phenomena are related as a whole.

Originality/value

By elaborating the conceptual nature of infotainment, the study contributes to information behaviour research by refining the picture of the relationships between information and entertainment.

Levels of critique in models and concepts of human information behaviour research

Purpose

To elaborate the nature of critique presented in the models and concepts of human information behaviour (HIB) research by identifying the issues to which the critique is directed and the ways in which the critique is conducted.

Design/methodology/approach

Conceptual analysis focusing on 58 key studies on the topic. First, the objects and ways of conducting the critique were identified. Thereafter, three levels of depth at which the critique is conducted were specified. The conceptual analysis is based on the comparison of the similarities and differences between the articulations of critique presented at these levels.

Findings

At the lowest level of depth, critique of HIB research is directed to the lack of research by identifying gaps and complaining the neglect or paucity of studies in a significant domain. At the level of critiquing the shortcomings of existing studies, the attention is focused on the identification and analysis of the inadequacies of concepts and models. Finally, constructive critiques of research approaches dig deeper in that they not only identify weaknesses of existing studies but also propose alternative in which the shortcomings can be avoided, and the conceptualizations of HIB enhanced.

Research limitations/implications

As the study focuses on critiques addressed to HIB models and concepts, the findings cannot be generalized to concern the field of Library and Information Science (LIS) as a whole. Moreover, due to the emphasis of the qualitative research approach, the findings offer only an indicative picture of the frequency of the objects critiqued in HIB research.

Originality/value

The study pioneers by providing an in-depth analysis of the nature of critiques presented in a LIS research domain.

The trouble with diverse books, part I: on the limits of conceptual analysis for political negotiation in Library & Information Science

Purpose

The term diverse books is increasingly popular yet persistently nebulous. The purpose of this paper – Part I of II – is to illuminate both that the concept is in need of a unified account and that conceptual analysis, though at first seemingly quite promising, fails as a method for identifying one.

Design/methodology/approach

This paper utilizes traditional (or intuitive) conceptual analysis to specify the respective clusters of necessary and sufficient conditions that constitute four broad candidate accounts of diverse books.

Findings

Though diverse books is a concept in need of a definition, conceptual analysis is not an appropriate method for adjudicating between the definitions we have on offer. This is because the concept is fundamentally political, serving as a resource for re-shaping collective social arrangements and ways of life. The conceptual problem outlined here requires for its resolution a method that will move us from a descriptive project to an explicitly normative one, wherein we consider what we properly work to achieve with and through the concept in question.

Originality/value

This paper initiates a systematic analytical project aimed at defining diverse books. In illustrating a moment of methodological failure, it paves the way for a critical alternative – namely, Part II's proposal of an analytical intervention in which political concepts are defined partially in terms of their benefits vis-á-vis informational justice.

Pioneering models for information interaction in the context of information seeking and retrieval

Purpose

The purpose of this paper is to clarify the conceptual issues of information behaviour research by reviewing the approaches to information interaction in the context of information seeking and retrieval (IS&R).

Design/methodology/approach

The study uses the conceptual analysis focussing on four pioneering models for interactive IS&R proposed by Belkin, Ingwersen and Ingwersen and Järvelin.

Findings

A main characteristic of models for information interaction is the tripartite setting identifying information resources accessible through information systems, intermediary/interface and user. Dialogue is a fundamental constituent of information interaction. Early models proposed by Belkin and Ingwersen focussed on the dialogue occurring in user-intermediary interaction, while more recent frameworks developed by Ingwersen and Järvelin devote more attention to dialogue constitutive of user-information system interaction.

Research limitations/implications

As the study focusses on four models developed within the period of 1984-2005, the findings cannot be generalised to depict the phenomena of information interaction as a whole. Further research is needed to model the specific features of information interaction occurring in the networked information environments in particular.

Originality/value

The study pioneers by providing an in-depth analysis of the ways in which pioneering researchers have conceptualised the phenomena of interaction in the context of IS&R. The findings contribute to the elaboration of the conceptual space of information behaviour research.

Information seeking and searching strategies as plans and patterns of action

Purpose

The purpose of this paper is to elaborate the picture of strategies for information searching and seeking by reviewing the conceptualizations on this topic in the field of library and information science (LIS).

Design/methodology/approach

The study draws on Henry Mintzberg’s idea of strategy as plan and strategy as pattern in a stream of actions. Conceptual analysis of 57 LIS investigations was conducted to find out how researchers have approached the above aspects in the characterizations of information search and seeking strategies.

Findings

In the conceptualizations of information search and information seeking strategies, the aspect of strategy as plan is explicated most clearly in text-book approaches describing the steps of rational web searching. Most conceptualizations focus on the aspect of strategy as pattern in a stream of actions. This approach places the main emphasis on realized strategies, either deliberate or emergent. Deliberate strategies indicate how information search or information seeking processes were oriented by intentions that existed previously. Emergent strategies indicate how patterns in information seeking and seeking developed in the absence of intentions, or despite them.

Research limitations/implications

The conceptualizations of the shifts in information seeking and searching strategies were excluded from the study. Similarly, conceptualizations of information search or information retrieval tactics were not examined.

Originality/value

The study pioneers by providing an in-depth analysis of the ways in which the key aspects of strategy are conceptualized in the classifications and typologies of information seeking and searching strategies. The findings contribute to the elaboration of the conceptual space of information behaviour research.

A Concept Analysis of "Follower" Within the Context of Professional Nursing

PROBLEM

Theory and research on leaders is abundant; however, the follower concept is noticeably absent from the leadership literature.

METHOD

This article uses Walker and Avant's concept analysis method to explore the concept of follower in professional nursing. A literature search of nursing and psychological databases provided insight into the meaning of a follower. Using the concept exploration approach, defining attributes are proposed along with antecedents and consequences to clarify the concept uses. Model and additional cases provide exemplars of concept application. Finally, the empirical referents of practical use and measurement in the professional environment are presented.

CONCLUSION

Although it is clear that leadership without followers is impossible, the fact remains that clarification of which elements constitute followers are on the periphery of current leadership efforts.

IMPLICATION FOR NURSING

Conceptual clarity is necessary to improve the way nurse leaders identify situations of following and nonfollowing in professional context and guide how they will engage followers to achieve goals.

Cognitive barriers to information seeking: A conceptual analysis

Based on the conceptual analysis, the study examines the features of cognitive barriers and their impact on information seeking. The study resulted in a typology specifying six sub-types of cognitive barriers: unwillingness to see one’s needs as information needs, inability to articulate one’s information needs, unawareness of information sources, low self-efficacy, poor search skills and inability to deal with information overload. The sub-types were reviewed at two stages of the information-seeking process: identifying and articulating information needs; and selecting and accessing information sources. The impact of cognitive barriers is mainly negative because they block, limit or hamper information seeking, or give rise to negative reactions such as frustration. Cognitive barriers can also impact positively by helping the individual to concentrate on a few, good enough sources of information.