Implementation of health literacy training for clinicians in a federally qualified health center

Differences of patient empowerment between elective and contracted physicians in internal medicine in Austria: a quantitative content analysis

BACKGROUND

Physicians impact and promote patient empowerment at various levels. Elective or contracted physicians uniquely provide specialised ambulatory care in Austria. The difference between the two groups is due to the contractual relationship with the social health insurance providers. This paper researches whether there are differences in the promotion of patient empowerment between elective and contracted physicians in internal medicine in Vienna based on four dimensions of patient empowerment.

METHODS

A quantitative content analysis analyses the comments on DocFinder.at to identify the differences between the two groups. A deductive-inductive approach based on literature and comments from DocFinder.at led to a codebook with seven categories and forty-eight variables. We collected a total of 1,153 comments, and 912 of them are relevant for further analysis. Differences between elective and contracted physicians became evident through defined dimensions of patient empowerment.

RESULTS

In the health literacy dimension, elective physicians apply relationship-relevant factors more effectively. They are also more successful in ensuring that patients feel adequately informed. No significant differences were found in the dimension of shared decision-making, but the discussion of treatment options correlated strongly with the amount of time spent by a physician. In the self-management dimension, elective physicians provide more precise and detailed explanations, highlighting their ability to foster better self-management. Differences in the communication dimension favour elective physicians at both factual and interpersonal levels, although there are no significant differences in patient's ability to ask questions and receive answers. Across all dimensions, the time spent with patients emerges as a crucial factor influencing patient empowerment.

CONCLUSIONS

The findings open up several avenues for further research, offering an initial understanding of the differences in patient empowerment between elective and contracted physicians. The results reveal that elective physicians are more likely to create a supportive environment for patient empowerment, underscoring the crucial role of physician-patient interactions in this process. However, given the limitations of the current methods, future research could explore these differences through alternative approaches, such as surveys or interviews, to provide a more comprehensive understanding.

Recommendations to Address Barriers to Patient Portal Use Among Persons With Diabetes Seeking Care at Community Health Centers: Interview Study With Patients and Health Care Providers

BACKGROUND

Community health centers (CHCs) are safety-net health care facilities in the United States that provide care for a substantial number of low-income, non-English speaking adults with type 2 diabetes (T2D). Whereas patient portals have been shown to be associated with significant improvements in diabetes self-management and outcomes, they remain underused in CHCs. In addition, little is known about the specific barriers to and facilitators of patient portal use in CHCs and strategies to address the barriers.

OBJECTIVE

The objectives of this qualitative study were to explore the barriers to and facilitators of the use of patient portals for managing diabetes in 2 CHCs from the perspective of adults with T2D and clinicians (community health workers, nurses, nurse practitioners, and physicians) and to make recommendations on strategies to enhance use.

METHODS

A qualitative description design was used. A total of 21 participants (n=13, 62% clinicians and n=8, 38% adults with T2D) were purposively and conveniently selected from 2 CHCs. Adults with T2D were included if they were an established patient of one of the partner CHCs, aged ≥18 years, diagnosed with T2D ≥6 months, and able to read English or Spanish. Clinicians at our partner CHCs who provided care or services for adults with T2D were eligible for this study. Semistructured interviews were conducted in either Spanish or English based on participant preference. Interviews were audio-recorded and transcribed. Spanish interviews were translated into English by a bilingual research assistant. Data were collected between October 5, 2022, and March 16, 2023. Data were analyzed using a rapid content analysis method. Standards of rigor were implemented.

RESULTS

Themes generated from interviews included perceived usefulness and challenges of the patient portal, strategies to improve patient portal use, and challenges in diabetes self-management. Participants were enthusiastic about the potential of the portal to improve access to health information and patient-clinician communication. However, challenges of health and technology literacy, maintaining engagement, and clinician burden were identified. Standardized implementation strategies were recommended to raise awareness of patient portal benefits, provide simplified training and technology support, change clinic workflow to triage messages, customize portal notification messages, minimize clinician burden, and enhance the ease with which blood glucose data can be uploaded into the portal.

CONCLUSIONS

Adults with T2D and clinicians at CHCs continue to report pervasive challenges to patient portal use in CHCs. Providing training and technical support on patient portal use for patients with low health literacy at CHCs is a critical next step. Implementing standardized patient portal strategies to address the unique needs of patients receiving care at CHCs also has the potential to improve health equity and health outcomes associated with patient portal use.

Predicted Health Literacy Disparities Between Immigrant and US-Born Racial/Ethnic Minorities: a Nationwide Study

BACKGROUND

Racial/ethnic minorities in the USA exhibit reduced health literacy (HL) proficiency, leading to increased health disparities. It is unclear how the effect of birth status (immigrant/US-born) affects HL proficiency among racial/ethnic minorities.

OBJECTIVE

To identify the direct, indirect, and total effects of birth status on HL proficiency among a nationally representative population of racial/ethnic minority adults in the USA.

DESIGN

A cross-sectional study of 2019 data from the Medial Expenditure Panel Survey.

PARTICIPANTS

Participants aged 18 or older reporting as racial/ethnic minorities (Black, Asian, or Hispanic) with non-missing data.

MAIN MEASURES

We predicted HL proficiency for each participant using a previously published model. Path analysis was used to estimate the direct, indirect, and total effects of birth status on HL proficiency, accounting for several other covariates. Prevalence ratios were estimated using adjusted Poisson regression to evaluate differences in the "Below Basic" HL category.

KEY RESULTS

An estimated weighted 81,092,505 participants were included (57.5% US-born, 42.5% immigrant). More racial/ethnic minority immigrant participants fell into the lowest category of HL proficiency, "Below Basic" (14.3% vs 5.5%, p < 0.05). Results of the path analysis indicated a significant, negative direct effect of birth status on HL proficiency (standardized coefficient = - 0.24, SE = 0.01, 95%CI: - 0.26, - 0.23) in addition to an indirect effect mediated through insurance status, health-system resource use, and English proficiency. The total effect of birth status on HL proficiency was found to be - 0.29. The immigrant participant group had 81% higher prevalence of falling into the "Below Basic" HL category compared to US-born participants (prevalence ratio = 1.81, 95%CI: 1.52, 2.16).

CONCLUSIONS

Immigrant status has a strong, negative, direct effect on HL proficiency among racial/ethnic minorities in the USA. This may be a result of barriers that prevent equitable access to resources that improve proper HL proficiency. US policymakers may consider several methods to reduce this disparity at the health-system-, provider-, and patient-levels.

The Relationship Between Health Literacy Level and Neuropathic Pain Level in Patients With Diabetic Neuropathy

Background This study aimed to analyze the current situation of health literacy (HL), neuropathic pain, and Neuropathic Pain Impact on Quality of Life (NePIQoL) questionnaire in patients with diabetic neuropathy (DN). Methodology This study was conducted among 60 patients with diabetic peripheral distal neuropathy on electroneuromyography (ENMG) and 47 patients without diabetic peripheral distal neuropathy on ENMG. The Turkish version of the European Health Literacy Scale (EHLS-TR) for HL levels, Visual Analog Scale (VAS) and Douleur Neuropathique 4 Questions (DN4) for pain level, and NePIQoL for health-related quality of life were used in participants. Results A total of 107 type 2 diabetes mellitus patients were included in the study with a mean age of 57.12 ± 4.12 years. The EHLS-TR significantly decreased in the DN group compared to the control group (p = 0.004). There was a significant difference between the two groups in the EHLS-TR classification (p = 0.024). Glycosylated hemoglobin (HbA1c), VAS, and DN4 values were found to be significantly higher in the DN group compared to the control group (p = 0.001). While there was a negative correlation between EHLS-TR scores and DN4 and HbA1c in the DN group, a positive correlation was found between EHLS-TR and NePIQoL. Conclusions HL has an effect on HbA1c, neuropathic pain level, and quality of life in DN patients. By increasing the level of HL, glycemic control can be achieved in this patient population, while the level of neuropathic pain decreases and the quality of life increases.