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Hua Y, Che T, Yang C, Hu M. Customer no-show reduction in web-based appointment service: investigations of non-attendance behaviors. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2045963] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- Ye Hua
- School of Management, Zhejiang University of Technology, Hangzhou, People’s Republic of China
| | - Tong Che
- Research Center for Smarter Supply Chain & Dongwu Business School, Soochow University, Suzhou, People’s Republic of China
| | - Cheng Yang
- School of Management, Zijingang Campus, Zhejiang University, Hangzhou, People’s Republic of China
| | - Miao Hu
- School of Political Science and Public Administration, Soochow University, Suzhou, People’s Republic of China
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