Knowledge sharing in global virtual team collaboration: applications of CE and thinkLets

Building intellectual structure of knowledge sharing

Purpose

This study aims to build the intellectual structure of knowledge sharing (KS) research by objectively and systematically capturing and sketching the content of research papers published in the KS research area.

Design/methodology/approach

This study uses a systematic literature review for data collection, and content analysis and bibliometric techniques of citation and co-citation analysis for data analyses and interpretation.

Findings

Based on the study, the intellectual structure of KS research consisting of five themes has emerged. The five themes identified are: models, frameworks and understanding for KS, the behaviour-oriented perspective of KS, technology-oriented perspective of KS, KS barriers and KS and firm’s performance.

Research limitations/implications

This study has used published literature extracted from selected journals using the web of science database. More journals and databases may be included in future studies.

Practical implications

This study will give future researchers a comprehensive understanding of KS discipline and serve as a quick reference and resource for those interested in KS research. It identifies major areas of KS for the practitioners to enable them to focus and apply various organizational interventions to derive a competitive advantage. The identified themes in the intellectual structure of KS will also provide a holistic view and give multiple perspectives to practitioners so that they can better manage KS in their organizations.

Originality/value

This is among early studies aiming to extract the intellectual structure of KS in the broad area of knowledge management research.

Does humility facilitate knowledge sharing? Investigating the role of humble knowledge inquiry and response

Purpose

Despite the strong focus on virtues in firms, humility is little recognized in the management literature and, more particularly in the literature about knowledge sharing (KS). Despite efforts to foster KS among employees in firms, the effectiveness of this process narrows down to the dyadic relationship between the knowledge seeker and provider within firm. This paper aims to investigate the role of humility in the KS process in dyadic activity.

Design/methodology/approach

The authors undertake an exploratory investigation to fill some of the gaps found in the literature. The paper draws insights from psychology, history, religion, current events and management literature.

Findings

The authors identify several individual propensities that help predict humility towards sharing knowledge from seeker (humble knowledge-inquiry) and provider perspectives (humble response). They propose a new conceptual process model of KS with humility as an important variable to consider. This work highlights several promising directions for future research.

Originality/value

As per the authors’ knowledge, this is the first paper that investigates the role of humility in knowledge sharing from dyadic perspective. The authors also introduce concepts of humble knowledge inquiry and humble response in a dyadic context for effective knowledge sharing process.

Facilitating Collaboration

This article explores the potential synergy between computer-supported collaborative learning (CSCL) and collaboration engineering (CE). Both areas pursue the goal of understanding how to manage interactions in collaborative groups to achieve shared understanding, reduce process losses, and improve performance. By analyzing the research in the two areas, the authors identify several topics where exchange of research findings would be of mutual benefit. For example, research on CE can inform collaboration script research on reducing learners' cognitive load, providing sufficient guidance on the use of tools, and specifying the instructor role during the collaborative learning process. Similarly, collaboration script research can provide useful insights to CE on the appropriation and internalization of effective support strategies. CE research could also learn from script research on training group participants into specific roles. Further challenges include designing scripts that balance restrictiveness and flexibility and refining the theoretical foundation of the two research areas.

THE MEDIATING ROLE OF TEAM COLLABORATION BETWEEN PROCEDURAL JUSTICE CLIMATE AND NEW PRODUCT DEVELOPMENT PERFORMANCE

The management of innovation and technology (MIT) literature has emphasised several determinants of team collaboration in new product development (NPD) projects. However, the literature lacks the evidence which supports the relationship between procedural justice climate (PJC) and team collaboration in NPD projects. The literature also has limited evidences about the mediating role of team collaboration in NPD projects. To address these gaps, this study collected the data from 133 NPD teams. The results strongly suggest that (i) PJC is positively related to team collaboration, (ii) effective collaboration among NPD team members leads to superior NPD performance, and (iii) team collaboration fully mediates between PJC and the indicators of NPD performance. Suggestions are further made regarding new responsibilities for team leaders.