How does information congruence influence diagnosis performance?

User-defined information sharing for team situation awareness and teamwork

Team members have different roles in various scenarios to maintain situation awareness. A collaborative system should therefore provide appropriate information to the appropriate person at an appropriate time. Considering the mismatch between the designed and actually used information, this paper proposed that users should define what information to share with their team-mates. Thirty-six participants, who formed eighteen teams, used both the traditional and user-defined shared displays to perform failure diagnosis on the context of nuclear power plants. The user-defined shared display exhibited shorter diagnosis time without significant difference in correctness. Information quality, instead of quantity, was positively correlated with team mutual awareness. This study provides empirical evidence that user-defined information sharing is effective at improving operator's diagnosis performance, so the users should be able to tailor the information based on requirements.Practitioner Summary: To support team situation awareness and teamwork, the present study proposed that users should define what information to share with their team-mates. The laboratory experiment shows that user-defined information sharing shortens operator diagnosis time without degrading correctness. Information quality appears more important than information quantity in enhancing team mutual awareness.

Effects of integrated designs of alarm and process information on diagnosis performance in digital nuclear power plants

In the main control rooms of nuclear power plants (NPPs), operators frequently switch between alarm displays and system-information displays to incorporate information from different screens. In this study, we investigated two integrated designs of alarm and process information - integrating alarm information into process displays (denoted as Alarm2Process integration) and integrating process information into alarm displays (denoted as Process2Alarm integration). To analyse the effects of the two integration approaches and time pressure on the diagnosis performance, a laboratory experiment was conducted with ninety-six students. The results show that compared with the non-integrated case, Process2Alarm integration yields better diagnosis performance in terms of diagnosis accuracy, time required to generate correct hypothesis and completion time. In contrast, the Alarm2Process integration leads to higher levels of workload, with no improvement in diagnosis performance. The diagnosis performance of Process2Alarm integration was consistently better than that of Alarm2Process integration, regardless of the levels of time pressure. Practitioner Summary: To facilitate operator's synthesis of NPP information when performing diagnosis tasks, we proposed to integrate process information into alarm displays. The laboratory validation shows that the integration approach significantly improves the diagnosis performance for both low and high time-pressure levels.

Developing a taxonomy of coordination behaviours in nuclear power plant control rooms during emergencies

This study aims to develop a taxonomy of coordination behaviours during emergencies in nuclear power plants (NPPs). We summarised basic coordination behaviours from literature in aviation, health care and nuclear field and identified coordination behaviours specific to the nuclear domain by interviewing and surveying control crew operators. The established taxonomy includes 7 workflow stages and 24 basic coordination behaviours. To evaluate the reliability and feasibility of the taxonomy, we analysed 12 videos of operators' training sessions by coding coordination behaviours with the taxonomy and the inter-rater reliability was acceptable. Further analysis of the frequency, the duration and the direction of the coordination behaviours revealed four coordination problems. This taxonomy provides a foundation of systematic observation of coordination behaviours among NPP crews, advances researchers' understanding of the coordination mechanism during emergencies in NPPs and facilitate the possibility to deepen the understanding of the relationships between coordination behaviours and team performance. Practitioner Summary: A taxonomy of coordination behaviours during emergencies in nuclear power plants was developed. Reliability and feasibility of the taxonomy was verified through the analysis of 12 training sessions. The taxonomy can serve as an observation system for analysis of coordination behaviours and help to identify coordination problems of control crews.