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Mallise C, Wall L, Paolucci F, Davies K, La Hera Fuentes G, Wilson J, Tickner C, Kay-Lambkin F, Heinsch M. Virtual Service Delivery in Mental Health and Substance Use Care: A Systematic Review of Preference Elicitation Studies. Community Ment Health J 2025; 61:440-461. [PMID: 39269570 PMCID: PMC11868160 DOI: 10.1007/s10597-024-01350-y] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 04/15/2024] [Accepted: 08/19/2024] [Indexed: 09/15/2024]
Abstract
Mental health and substance use disorders affect the lives of many people worldwide. Prevention and treatment of these conditions is important for optimal health and wellbeing, yet service access barriers are common. Virtual models of care may help to reduce barriers to receiving care. However, to facilitate uptake and use of virtual services, they need to appeal to patients and clinicians. This systematic review aimed to synthesise preference elicitation studies to determine what features of virtual mental health and substance use care are preferred by service users and service providers. Following the PRISMA guidelines for systematic reviews, we searched PubMed, PsycINFO, EconLit, MEDLINE, CINAHL, Academic Search Ultimate, and ProQuest Central for all available studies from database inception until May 2023. The Mixed Methods Appraisal Tool was used to assess the methodological quality of included studies. Nineteen studies met the eligibility criteria. However, none examined preferences for elements of different models of virtual care. Across the included studies, we identified 41 unique features that mapped to four themes of mental health and substance use care ('service', 'treatment', 'clinician' and 'additional supports'). Participant preferences were for individual, in-person, effective, flexible, and low-cost treatment. These preferences varied based on demographic factors, such as culture, gender, and participant type (e.g., patients, clinicians, general population). A user-centred approach should be adopted when designing and implementing mental health and substance use services. While preferences for features of mental health and substance use services more broadly are known, preferences for different models of virtual care remain unexplored. Future research should examine what features of virtual services would lead to optimal uptake and use across different users and stakeholders.
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Affiliation(s)
- Carly Mallise
- Population Health, Hunter New England Local Health District, Wallsend, NSW, 2287, Australia.
- School of Medicine and Public Health, University of Newcastle, Callaghan, NSW, 2308, Australia.
- Hunter New England Population Health, Longworth Avenue, Wallsend, NSW, 2287, Australia.
| | - Laura Wall
- School of Psychological Sciences, University of Newcastle, Callaghan, NSW, 2308, Australia
| | - Francesco Paolucci
- Newcastle Business School, University of Newcastle, Callaghan, NSW, 2308, Australia
- Department of Sociology and Business Law, University of Bologna, Bologna, BO, 40126, Italy
| | - Kate Davies
- Homelessness NSW, Woolloomooloo, NSW, 2011, Australia
- School of Humanities, Creative Industries and Social Sciences, University of Newcastle, Callaghan, NSW, 2308, Australia
| | - Gina La Hera Fuentes
- Newcastle Business School, University of Newcastle, Callaghan, NSW, 2308, Australia
| | - Jessica Wilson
- Brain and Mind, Murdoch Children's Research Institute, Parkville, VIC, 3052, Australia
- School of Social Work, University of Tasmania, Hobart, TAS, 7005, Australia
| | - Campbell Tickner
- School of Medicine and Public Health, University of Newcastle, Callaghan, NSW, 2308, Australia
| | - Frances Kay-Lambkin
- School of Medicine and Public Health, University of Newcastle, Callaghan, NSW, 2308, Australia
- Hunter Medical Research Institute, New Lambton Heights, NSW, 2305, Australia
| | - Milena Heinsch
- School of Medicine and Public Health, University of Newcastle, Callaghan, NSW, 2308, Australia
- School of Social Work, University of Tasmania, Hobart, TAS, 7005, Australia
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Ching BCF, Badaoui A, Abou Seif N, Al Hallal R, Bundies GL, Campbell A, Rafie A, Song-Chase A, Hahn JS, Billings J. 'The phoenix that always rises from the ashes': an exploratory qualitative study of the experiences of an initiative informed by principles of psychological first aid following the Beirut blast. Eur J Psychotraumatol 2023; 14:2263146. [PMID: 37796664 PMCID: PMC10557531 DOI: 10.1080/20008066.2023.2263146] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 02/13/2023] [Accepted: 07/11/2023] [Indexed: 10/07/2023] Open
Abstract
Background: On 4 August 2020, an explosion occurred in Beirut, Lebanon. Hundreds of people were killed, thousands injured and displaced. An initiative was rapidly initiated to provide remote support informed by psychological first aid for the mental health of Lebanese young adults affected by the blast. However, little is known about recipients' experiences of such initiatives.Objective: This study aimed to qualitatively explore the experiences of supporters and recipients in the community-led initiative following the blast.Method: We recruited a diverse sample of four supporters and four Lebanese recipients who took part in the Beirut initiative. Semi-structured interviews were conducted with participants. Reflexive thematic analysis was used to analyse the qualitative data.Results: We developed five themes from the qualitative interviews, which highlighted ideas around accessibility, alienation, the relationship, elements of the safe space created by the initiative, and unmet needs and areas for improvement. Recipients described the detrimental impact of the blast on their mental health within the Lebanese context and beyond. Recipients and supporters elucidated complex experiences of the support and its impact.Conclusions: Our findings suggest remote support has the potential to be acceptable for young adults in Lebanon. Further research into support informed by psychological first aid after similar crisis events is warranted.
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Affiliation(s)
- Brian Chi Fung Ching
- Division of Psychiatry, University College London, London, UK
- Beirut Initiative, London, UK
| | - Alexandra Badaoui
- Division of Psychiatry, University College London, London, UK
- Beirut Initiative, London, UK
| | - Nada Abou Seif
- Division of Psychiatry, University College London, London, UK
- Beirut Initiative, London, UK
| | | | - Gabriel Luiz Bundies
- Division of Psychiatry, University College London, London, UK
- Beirut Initiative, London, UK
| | - Amy Campbell
- Division of Psychiatry, University College London, London, UK
- Beirut Initiative, London, UK
| | | | - Angela Song-Chase
- Division of Psychiatry, University College London, London, UK
- Beirut Initiative, London, UK
| | - Jane Sungmin Hahn
- Division of Psychiatry, University College London, London, UK
- Beirut Initiative, London, UK
| | - Jo Billings
- Division of Psychiatry, University College London, London, UK
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El-Jardali F, Bou-Karroum L, Jabbour M, Bou-Karroum K, Aoun A, Salameh S, Mecheal P, Sinha C. Digital health in fragile states in the Middle East and North Africa (MENA) region: A scoping review of the literature. PLoS One 2023; 18:e0285226. [PMID: 37115778 PMCID: PMC10146476 DOI: 10.1371/journal.pone.0285226] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/04/2023] [Accepted: 04/17/2023] [Indexed: 04/29/2023] Open
Abstract
INTRODUCTION Conflict, fragility and political violence, that are taking place in many countries in the Middle East and North Africa (MENA) region have devastating effects on health. Digital health technologies can contribute to enhancing the quality, accessibility and availability of health care services in fragile and conflict-affected states of the MENA region. To inform future research, investments and policy processes, this scoping review aims to map out the evidence on digital health in fragile states in the MENA region. METHOD We conducted a scoping review following the Joanna Briggs Institute (JBI) guidelines. We conducted descriptive analysis of the general characteristics of the included papers and thematic analysis of the key findings of included studies categorized by targeted primary users of different digital health intervention. RESULTS Out of the 10,724 articles identified, we included 93 studies. The included studies mainly focused on digital health interventions targeting healthcare providers, clients and data services, while few studies focused on health systems or organizations managers. Most of the included studies were observational studies (49%). We identified no systematic reviews. Most of the studies were conducted in Lebanon (32%) followed by Afghanistan (13%) and Palestine (12%). The first authors were mainly affiliated with institutions from countries outside the MENA region (57%), mainly United Kingdom and United States. Digital health interventions provided a platform for training, supervision, and consultation for health care providers, continuing education for medical students, and disease self-management. The review also highlighted some implementation considerations for the adoption of digital health such as computer literacy, weak technological infrastructure, and privacy concerns. CONCLUSION This review showed that digital health technologies can provide promising solutions in addressing health needs in fragile and conflict-affected states. However, rigorous evaluation of digital technologies in fragile settings and humanitarian crises are needed to inform their design and deployment.
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Affiliation(s)
- Fadi El-Jardali
- Department of Health Management and Policy, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon
- Knowledge to Policy Center, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon
- Department of Health Research Methods, Evidence, and Impact, McMaster University, Hamilton, Ontario, Canada
| | - Lama Bou-Karroum
- Department of Health Management and Policy, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon
- Knowledge to Policy Center, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon
| | - Mathilda Jabbour
- Department of Health Management and Policy, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon
- Knowledge to Policy Center, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon
| | - Karen Bou-Karroum
- Department of Health Management and Policy, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon
| | - Andrew Aoun
- Department of Health Management and Policy, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon
| | - Sabine Salameh
- Department of Health Management and Policy, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon
| | | | - Chaitali Sinha
- International Development Research Centre, Ottawa, Ontario, Canada
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Monnapula-Mazabane P, Petersen I. Feasibility and acceptability of a mental health stigma intervention for low-income South African caregivers: A qualitative investigation. S Afr J Psychiatr 2022; 28:1824. [PMID: 35402016 PMCID: PMC8991039 DOI: 10.4102/sajpsychiatry.v28i0.1824] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 10/20/2021] [Accepted: 01/25/2022] [Indexed: 11/23/2022] Open
Abstract
Background Common mental health illnesses such as depression and anxiety disorders are increasing globally. There remain significant gaps in health services provision and support for mental illness linked to stigma in developing countries. Aim Our study aimed to assess the feasibility and acceptability of a mental health intervention for caregivers of mental health service users. Setting Low-income South African communities. Method Our study qualitatively assessed the feasibility of an anti-stigma mental health intervention for family caregivers in low-income settings. The intervention was structured into five sessions delivered over three days. Caregivers attended all the sessions at a centralised community venue. Semi-structured qualitative interviews were held separately with caregivers (n = 10) and their service users (n = 9) eight weeks post-intervention. Interviews were translated verbatim from local languages to English prior to framework analysis. Results Post-intervention, service users reported improved family relations and understanding of mental illness among family members. The intervention was reported as acceptable and helpful by caregivers as it increased knowledge, fostering better relationships with service users. Group discussions were noted as a critical driver of intervention success. Widespread mental health stigma within communities remained a key concern for caregivers and service users. Conclusion With the government’s drive for deinstitutionalisation, the need to integrate anti-stigma interventions within community mental health services is vital, as is the need for population-wide anti-stigma interventions to support the integration of mental health service users within communities.
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Affiliation(s)
- Portia Monnapula-Mazabane
- Discipline of Psychology, School of Applied Human Sciences, University of KwaZulu-Natal, Durban, South Africa
| | - Inge Petersen
- Centre for Rural Health, School of Nursing and Public Health, University of KwaZulu-Natal, Durban, South Africa
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