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For: Liu XY, Liu Y. The service smile chain: linking leader emotions to customer outcomes. The Service Industries Journal 2018. [DOI: 10.1080/02642069.2018.1509958] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/28/2022]
Number Cited by Other Article(s)
1
Wang C, Yao J, Gao L. How do leaders' positive emotions improve employees' psychological safety in China? The moderating effect of leader-member exchange. Heliyon 2024;10:e25481. [PMID: 38352780 PMCID: PMC10861953 DOI: 10.1016/j.heliyon.2024.e25481] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/30/2022] [Revised: 01/24/2024] [Accepted: 01/29/2024] [Indexed: 02/16/2024]  Open
2
Alrawadieh Z, Cetin G, Dincer MZ, Istanbullu Dincer F. The impact of emotional dissonance on quality of work life and life satisfaction of tour guides. SERVICE INDUSTRIES JOURNAL 2019. [DOI: 10.1080/02642069.2019.1590554] [Citation(s) in RCA: 18] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/07/2023]
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