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Chen J, Liu L. Effectuation, SME service innovation, and business customers’ value perception. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2143494] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Affiliation(s)
- Jiawen Chen
- School of Management , Guangzhou University, Guangzhou, People’s Republic of China
| | - Linlin Liu
- School of Business Administration, South China University of Technology, Guangzhou, People’s Republic of China
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2
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Lievonen M, Bowden J, Luoma-aho V. Towards a typology of negative engagement behavior in social media. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2121961] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/14/2022]
Affiliation(s)
- Matias Lievonen
- Jyvaskyla University School of Business and Economics, University of Jyvaskyla, Jyvaskyla, Finland
| | - Jana Bowden
- Department of Marketing, Macquarie Business School, Macquarie University, Sydney, Australia
| | - Vilma Luoma-aho
- Jyvaskyla University School of Business and Economics, University of Jyvaskyla, Jyvaskyla, Finland
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3
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Valiyan H, Abdoli M, Koushki Jahromi A, Zamanianfar L, Gholizadeh P. Analysis of the integrating sustainable value creation process: evidence from Iran's automotive industry. TQM JOURNAL 2022. [DOI: 10.1108/tqm-11-2021-0323] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeAutomotive industry is one of the most important industries in the economy of countries due to its extensive relationship with other industries; high production and employment rate play a significant role in the sustainable development of countries. Therefore, the improvement of value creation integration strategies in this industry is very important because it is related to the level of economic sustainability of countries. The purpose of this study is to analyze the integration matrix of the creating sustainable value process in the automotive industry.Design/methodology/approachThis research is a development/mixed methodology that aims to symmetrically combine the relationship between the components of sustainable value creation integration through Mick Mac matrix analysis to identify the most effective drivers of the research subject in the Iranian automotive industry. Therefore, in this study, first, in the qualitative part, meta-synthesis analysis and Delphi analysis were used to identify the thematic components of the integration of the process of creating sustainable value and to determine the theoretical adequacy of the components. Then, in a small part, an attempt was made to explain the approved components, based on the symmetric matrix analysis in the Mic Mac diagram, in the automotive industry to determine a more stimulus for integrating the sustainable value creation process, with the participation of 16 automotive executives.FindingsBased on the results in the qualitative section, 8 thematic components were identified to evaluate the integration of the sustainable value creation process, and after Delphi approval, these components were approved in terms of theoretical adequacy. The results in the quantitative part based on matrix analysis showed that the most motivating component in integrating the process of creating sustainable value in the automotive industry is the development of innovative ideas. To create integration in creating sustainable value, it is necessary to create a positive impact of creative ideas in the three components of balancing performance with the changing needs of K3 customers, the dynamics of communication with K8 suppliers, reducing the diversity of materials used in K5 production.Originality/valueThis paper is considered as a research that contributes to the broader research area of the automotive industry by unpacking the concept of value creation from a sustainability perspective. This is the first study to review extensively of integrating sustainable value creation process into the automotive industry. Although an area of research importance in terms of developing theoretical literature and applied basis in increasing the effectiveness of competitive strategies. But less research has examined this issue, and conducting this research and expanding it to the level of sustainability value literature can enhance its institutional and research capacities at the international level and contribute to the coordination of the development of theoretical.
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4
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Xu S, He J, Morrison AM, de Domenici M, Wang Y. Entrepreneurial networks, effectuation and business model innovation of startups: The moderating role of environmental dynamism. CREATIVITY AND INNOVATION MANAGEMENT 2022. [DOI: 10.1111/caim.12514] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/17/2022]
Affiliation(s)
- Sha Xu
- School of Economics and Management Changsha University of Science and Technology Changsha Hunan China
- School of Business Hunan Vocational College of Science and Technology Changsha Hunan China
| | - Jie He
- School of Management Guangzhou University Guangzhou Guangdong China
| | - Alastair M. Morrison
- Greenwich Business School, School of Management and Marketing University of Greenwich London UK
| | - Michael de Domenici
- Greenwich Business School, School of Management and Marketing University of Greenwich London UK
| | - Yaozhong Wang
- School of Economics and Management Changsha University of Science and Technology Changsha Hunan China
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Kumar N, Panda RK, Adhikari K. Transforming tourists’ intentions through destination engagement: insights from transformative learning theory. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2062327] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- Navin Kumar
- School of Management, National Institute of Technology, Rourkela, India
| | | | - Kishalay Adhikari
- School of Management, National Institute of Technology, Rourkela, India
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Amin M, Chan KW, Shamim A, Ghazali ZB, Lai FW. Engaging employees in value cocreation: interplay among firm, employee, and supervisor. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2056164] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- Muhammad Amin
- Department of Management and Humanities, Universiti Teknologi Petronas, Seri Iskandar, Malaysia
| | - Kimmy Wa Chan
- Department of Marketing, School of Business, Hong Kong Baptist University, Kowloon Tong, Hong Kong
| | - Amjad Shamim
- Department of Management and Humanities, Universiti Teknologi Petronas, Seri Iskandar, Malaysia
| | - Zulkipli Bin Ghazali
- Department of Management and Humanities, Universiti Teknologi Petronas, Seri Iskandar, Malaysia
| | - Fong-Woon Lai
- Department of Management and Humanities, Universiti Teknologi Petronas, Seri Iskandar, Malaysia
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Arici HE, Köseoglu MA, Sökmen A. The intellectual structure of customer experience research in service scholarship: a bibliometric analysis. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2043286] [Citation(s) in RCA: 4] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/07/2023]
Affiliation(s)
| | | | - Alptekin Sökmen
- Faculty of Tourism, Kastamonu University, Kastamonu, Turkey
- Department of Business, Faculty of Economics and Administrative Sciences, Ankara Hacı Bayram Veli University, Ankara, Turkey
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