A New Modeling Framework for Organizational Self-Assessment: Development and Application

A self‐assessment scheme for an R&D organization based on ISO 9004:2000

Purpose

The purpose of this paper is to discuss a self‐assessment scheme and processes that are developed for and applied to a R&D organization based on ISO 9004:2000. The presented self‐assessment has been performed during internal audits based on quality management system in Electronics and Telecommunications Research Institute (ETRI) in Korea.

Design/methodology/approach

In order to enhance the reliability of the self‐assessment, the preliminary works such as training, workshop, case study and pre‐assessment rating are performed in advance before self‐assessment. Furthermore, this paper evaluates the reliability of self‐assessment results using Cohen's Kappa coefficient and the observed agreement index.

Findings

The results of this paper present that an organization's performance maturity level evolves sustainably through self‐assessment scheme and processes.

Practical implications

These results and lessons learned will be very useful to the organization that intends to enhance the performance of its R&D projects and processes and improve its processes continuously.

Originality/value

ISO 9004:2000 presents the guidelines of self‐assessment for the organization that intend to continually improve its performance considering the effectiveness and efficiency of a quality management system. According to ISO 9004, the range and depth of self‐assessment should be planned in relation to the organization's objectives and priorities. This paper discusses a self‐assessment scheme and processes that are developed for and applied to a R&D organization based on ISO 9004:2000.