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Tarí JJ, Pereira-Moliner J, Molina-Azorín JF, López-Gamero MD. The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 2021. [DOI: 10.1080/14783363.2021.1996223] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/19/2022]
Affiliation(s)
- Juan José Tarí
- Business Management Department, University of Alicante, Alicante, Spain
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