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For: Letti Souza ME, Pinheiro de Lima E, Tavares Treinta F, Abrao AG, Gouvea da Costa SE. A conceptual model to measure customer's satisfaction in electric power distribution services. Total Quality Management & Business Excellence 2019. [DOI: 10.1080/14783363.2018.1546118] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]

For:	Letti Souza ME, Pinheiro de Lima E, Tavares Treinta F, Abrao AG, Gouvea da Costa SE. A conceptual model to measure customer's satisfaction in electric power distribution services. Total Quality Management & Business Excellence 2019. [DOI: 10.1080/14783363.2018.1546118] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]

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Chiarini A, Gabberi P. Comparing the VSM and Makigami tools in a transactional office environment: exploratory research from an Italian manufacturing company. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 2020. [DOI: 10.1080/14783363.2020.1807927] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/23/2022]