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Mtotywa MM, Kekana C. Post COVID-19 online shopping in South Africa: A mediation analysis of customer satisfaction on e-service quality and purchase intention. AFRICAN JOURNAL OF SCIENCE, TECHNOLOGY, INNOVATION AND DEVELOPMENT 2023. [DOI: 10.1080/20421338.2022.2153982] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/06/2023]
Affiliation(s)
- Matolwandile M. Mtotywa
- Tshwane School for Business and Society, Tshwane University of Technology, Pretoria, South Africa
| | - Charles Kekana
- Tshwane School for Business and Society, Tshwane University of Technology, Pretoria, South Africa
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Hung-Joubert YT, Erdis C. Influence of retailers’ website system quality factors on online shopping in South Africa. AFRICAN JOURNAL OF SCIENCE, TECHNOLOGY, INNOVATION AND DEVELOPMENT 2019. [DOI: 10.1080/20421338.2018.1551754] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
Affiliation(s)
- Yu-Ting Hung-Joubert
- Department of Marketing and Retail Management, University of South Africa, Pretoria, South Africa
| | - Cindy Erdis
- Department of Marketing and Retail Management, University of South Africa, Pretoria, South Africa
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