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Mangum CD. Journey to STEEEP healthcare: A focus on systems through a patient's experience. Curr Probl Pediatr Adolesc Health Care 2023; 53:101461. [PMID: 37996313 DOI: 10.1016/j.cppeds.2023.101461] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/25/2023]
Abstract
Healthcare systems continue to struggle with providing safe, timely, effective, efficient, equitable and patient-centered (STEEEP) care. Upon audit by clinicians, treatment processes such as those completed following clinical pathways appear to manage care safely. However, when reviewing the treatment process through the patient and/or their family's lens, the experience is quite different. This article will use a vignette detailing care provided in a primary care physician's office along with the patient's outpatient testing experience to reveal opportunities for improvement, a glimpse into the patient's experience and share methods for achieving STEEEP healthcare.
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Affiliation(s)
- Christopher D Mangum
- Quality and Safety Department, Children's Hospital of The King's Daughters, Norfolk, VA, USA.
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Mangum CD, Andam-Mejia RL, Hale LR, Mananquil A, Fulcher KR, Hall JL, McDonald LAC, Sjogren KN, Villalon FD, Mehta A, Shomaker K, Johnson EA, Godambe SA. Use of Lean Healthcare to Improve Hospital Throughput and Reduce LOS. Pediatr Qual Saf 2021; 6:e473. [PMID: 34589647 PMCID: PMC8476052 DOI: 10.1097/pq9.0000000000000473] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/29/2020] [Accepted: 05/12/2021] [Indexed: 12/17/2022] Open
Abstract
Supplemental Digital Content is available in the text. Improving the discharge process is an area of focus throughout healthcare organizations. Capacity constraints, efficiency improvement, patient safety, and quality care are driving forces for many discharge process workgroups.
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Affiliation(s)
- Christopher D Mangum
- Department of Quality and Patient Safety, Children's Hospital of The King's Daughters
| | - Rachel L Andam-Mejia
- Department of Patient Care Services, Children's Hospital of The King's Daughters, Norfolk, Va
| | - Leslie R Hale
- Department of Quality and Patient Safety, Children's Hospital of The King's Daughters
| | - Ana Mananquil
- Department of Patient Care Services, Children's Hospital of The King's Daughters, Norfolk, Va
| | - Kyle R Fulcher
- Department of Mental Health, Children's Hospital of The King's Daughters, Norfolk, Va
| | - Jason L Hall
- Department of Patient Care Services, Children's Hospital of The King's Daughters, Norfolk, Va
| | - Laura Anne C McDonald
- Department of Patient Care Services, Children's Hospital of The King's Daughters, Norfolk, Va
| | - Karl N Sjogren
- Department of Supply Chain, Children's Hospital of The King's Daughters, Norfolk, Va
| | - Felicita D Villalon
- Department of Patient Care Services, Children's Hospital of The King's Daughters, Norfolk, Va
| | - Ami Mehta
- Department of Pain and Palliative Care, Children's Hospital of The King's Daughters, Norfolk, Va.,Department of Pediatrics, Eastern Virginia Medical School, Norfolk, Va
| | - Kyrie Shomaker
- Department of Pediatrics, Eastern Virginia Medical School, Norfolk, Va.,Children's Hospital of The King's Daughters, Norfolk, Va
| | - Edward A Johnson
- Department of Pediatrics, Eastern Virginia Medical School, Norfolk, Va.,Children's Hospital of The King's Daughters, Norfolk, Va
| | - Sandip A Godambe
- Department of Pediatrics, Eastern Virginia Medical School, Norfolk, Va.,Children's Hospital of The King's Daughters, Norfolk, Va.,Department of Emergency Medicine, and Hospital Medicine, Children's Hospital of The King's Daughters, Norfolk, Va
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