The connection between purposive information seeking and information encountering

Evaluation of a Digital Media Campaign to Promote Knowledge and Awareness of the GPFirst Program for Nonurgent Conditions: Repeated Survey Study

BACKGROUND

GPFirst is a primary care partnership program designed to encourage patients with nonurgent conditions to seek care at participating general practitioner clinics instead of visiting the emergency department. In 2019, a digital media campaign (DMC) was launched to raise awareness and knowledge about GPFirst among residents in eastern Singapore.

OBJECTIVE

This study aims to assess the DMC's impact on awareness and knowledge of GPFirst across different age groups, and the acceptability and satisfaction of GPFirst.

METHODS

The DMC, comprising Facebook posts and a website designed using the Andersen behavioral model, was evaluated through 2 repeated cross-sectional surveys. The first cross-sectional survey (CS1) was conducted with eastern Singapore residents aged 21 years and older, 2 1 year before the campaign's launch, and the second survey (CS2) 4 months after. Satisfaction was measured on a 5-point Likert scale (very poor to excellent) about GPFirst experiences. Acceptability was assessed with 3 yes or no questions on decisions to visit or recommend GPFirst clinics. Analyses used tests of proportions, adjusted multiregression models, and age-stratified secondary analyses.

RESULTS

The Facebook posts generated 38,404 engagements within 5 months, with "#ThankYourGP" posts being the most viewed (n=24,602) and engaged (n=2618). Overall, 1191 and 1161 participants completed CS1 and CS2 respectively. Compared to CS1, CS2 participants were more aware (odds ratio [OR] 2.64, 95% CI 2.11-3.31; P<.001) and knowledgeable of GPFirst (OR 4.20, 95% CI 2.62-6.73; P<.001). Awareness was higher among married individuals (OR 1.31, 95% CI 1.04-1.66; P=.03), those without a regular primary care physician (OR 1.79, 95% CI 1.44-2.22; P<.001), and with higher education levels. Similarly, knowledge was greater among individuals with secondary (OR 2.88, 95% CI 1.35-6.17; P=.006) and preuniversity education (OR 2.56, 95% CI 1.14-5.70; P=.02), and those without a regular primary care physician (OR 1.54, 95% CI 1.02-2.34; P=.04). For acceptability, among participants who visited a GPFirst clinic, 98.2% (163/166) reported they would continue to visit a GPFirst clinic before the emergency department in the future, 95.2% (158/166) would recommend the clinic, 60.2% (100/166) cited the clinic's participation in GPFirst as a factor in their provider's choice and 87.3% (145/166) were satisfied with GPFirst. Among those unaware of GPFirst, 88.3% (1680/1903) would consider visiting a GPFirst clinic before the emergency department in the future.

CONCLUSIONS

The DMC improved awareness and knowledge of GPFirst, with high satisfaction and acceptability among participants. Age-dependent strategies may improve GPFirst participation. The "#ThankYourGP" campaign demonstrated the potential of user-generated content to boost social media engagement, a strategy that international health systems could adopt.

Serious information in hedonic social applications: affordances, self-determination and health information adoption in TikTok

Purpose

Hedonic social applications have been increasingly popular among health information consumers. However, it remains unclear what motivates consumers to adopt health information in hedonic applications when they have alternative choices of more formal health information sources. Building on the self-determination theory and the affordances lens, this study aims to investigate how different affordances on hedonic social applications affect consumers' basic psychological needs and further influence their intention to adopt health information on such applications.

Design/methodology/approach

As TikTok demonstrated great potential in disseminating health information, we developed a model that we analyze using the PLS-SEM technique with data collected from a valid research sample of 384 respondents with health information seeking or encountering experience in TikTok.

Findings

The results suggested that health information adoption in hedonic social applications is significantly predicted by the satisfaction of consumers' basic psychological needs, namely autonomy, relatedness and competence. Moreover, the satisfaction of basic psychological needs is positively affected by affordances provided by the hedonic social applications. The hedonic affordances positively influence autonomy satisfaction, while the connective affordances positively affect relatedness satisfaction, and the utilitarian affordances positively support competence satisfaction.

Originality/value

The study indicates that hedonic social applications such as TikTok could be an important channel for consumers to access and adopt health information. The study contributes to the literature by proposing a theoretical model that explains consumers' health information adoption and yields practical implications for designers and service providers of hedonic social applications.

A review of cluster analysis techniques and their uses in library and information science research: k-means and k-medoids clustering

Purpose

This literature review explores the definitions and characteristics of cluster analysis, a machine-learning technique that is frequently implemented to identify groupings in big datasets and its applicability to library and information science (LIS) research. This overview is intended for researchers who are interested in expanding their data analysis repertory to include cluster analysis, rather than for existing experts in this area.

Design/methodology/approach

A review of LIS articles included in the Library and Information Source (EBSCO) database that employ cluster analysis is performed. An overview of cluster analysis in general (how it works from a statistical standpoint, and how it can be performed by researchers), the most popular cluster analysis techniques and the uses of cluster analysis in LIS is presented.

Findings

The number of LIS studies that employ a cluster analytic approach has grown from about 5 per year in the early 2000s to an average of 35 studies per year in the mid- and late-2010s. The journal Scientometrics has the most articles published within LIS that use cluster analysis (102 studies). Scientometrics is the most common subject area to employ a cluster analytic approach (152 studies). The findings of this review indicate that cluster analysis could make LIS research more accessible by providing an innovative and insightful process of knowledge discovery.

Originality/value

This review is the first to present cluster analysis as an accessible data analysis approach, specifically from an LIS perspective.

Serendipity in human information behavior: a systematic review

Purpose

Serendipitous information discovery has become a unique and important approach to discovering and obtaining information, which has aroused a growing interest for serendipity in human information behavior. Despite numerous publications, few have systematically provided an overview of current state of serendipity research. Consequently, researchers and practitioners are less able to make effective use of existing achievements, which limits them from making advancements in this domain. Against this backdrop, we performed a systematic literature review to explore the world of serendipity and to recapitulate the current states of different research topics.

Design/methodology/approach

Guided by a prior designed review protocol, this paper conducted both automatic and manual search for available studies published from January 1990 to December 2020 on seven databases. A total of 207 serendipity studies closely related to human information behavior form the literature pool.

Findings

We provide an overview of distinct aspects of serendipity, that is research topics, potential benefits, related concepts, theoretical models, contextual factors and data collection methods. Based on these findings, this review reveals limitations and gaps in the current serendipity research and proposes an agenda for future research directions.

Originality/value

By analyzing current serendipity research, developing a knowledge framework and providing a research agenda, this review is of significance for researchers who want to find new research questions or re-align current work, for beginners who need to quickly understand serendipity, and for practitioners who seek to cultivate serendipity in information environments.

Lifestyle information from YouTube influencers: some consumption patterns

Purpose

Despite lifestyle information needs being an important part of our daily lives, little is known about the role of common sources. Whilst magazines and television are traditional providers of lifestyle content, including for fashion, makeup, fitness and cookery, they have been partly replaced by content-creating online influencers.

Design/methodology/approach

To investigate this new resource, this article analyses comments on the videos of 223 UK female lifestyle influencers on YouTube for information about possible viewing patterns.

Findings

Three quarters of comments are written during the week of the video being published, consistent with videos being consumed with an information browsing function, rather than treated as an information resource to be searched when needed. Commenting on the videos of multiple influencers occurred often, suggesting that many viewers are not loyal to a single influencer. Thus, influencers seem to primarily support active scanning rather than searching for specific information. Typical viewers of UK female lifestyle influencers can therefore expect to accumulate lifestyle ideas and knowledge for potential future use in addition to gaining timely suggestions for near future routine decision-making.

Practical implications

Public-facing information professionals, health professionals and counsellors may consider recommending selected videos or influencers to help with lifestyle concerns.

Originality/value

This is the first large scale study of content-creating influencers as a lifestyle information resource.

Research information encountering and keeping behaviour of post-graduate students of social sciences in an online environment

Purpose

Literature divides information behaviours into two forms: first, interacting information with a purpose in mind and second, encountering accidently in three environments including person to person, analogue and online environment. However, the unique information encountering and encountered information keeping behaviour of social sciences research students of Asian culture in an online environment remained unexplored. Therefore, the present study is designed to investigate the research information encountering and encountered information keeping behaviour of the students of social sciences in an online environment.

Design/methodology/approach

The quantitative approach and survey technique were used for the study. The research students were approached using a multi-stage total population sampling technique. In total, 233 returned questionnaires were entered and analysed in SPSS (version 22). Descriptive (frequencies and percentages) and inferential statistical techniques (t-tests, one-way ANOVA, effect sizes, correlations and regression) were applied to meet the objectives of the study.

Findings

The results of the study indicate that the respondents whether male or female, of MPhil or PhD, whichever frequency to use the Internet, often encounter research information. However, those who use the Internet for general browsing encounter more than those who purposively. This makes a change to the model of information encountering that the users encounter information while generally browsing and not only while actively working on foreground information searching. Moreover, the research students prefer to use simple tools on complex software based for keeping the encountered research information. The information if kept properly for use, may be useful in the course of research, ease its tasks and result in increasing the speed of research productivity.

Practical implications

The present study has theoretical and practical implications. Theoretically first, it fills the literature gap regarding research information encountering and its keeping and second, it came up with a proof that the researcher not only encounter research information while foreground information searching but while generally browsing also. Hence, information encountering model is equally applicable to research students who generally browse. Regarding practical implications, the study identifies that the research students prefer to keep using simple tools. Hence, information literacy instructors, either librarians or continuous education program designers are advised to incorporate instructional programs on the use of complex software-based tools for keeping information.

Originality/value

This is the first study in non-Western countries which investigated the research information encountering behaviour of social sciences MPhil and PhD students. The preferred tools to keep the encountered research information are first time identified in the literature.

Information encountering and sharing behaviour of research students in an online environment

Purpose

Information behaviour exists in two forms: first when information is sought with a clear purpose and second, when we encounter it accidentally or serendipitiously. The purpose of this paper is to estimate the information encountering (IE) and encountered information sharing (EIS) behaviour of research students in an online environment.

Design/methodology/approach

The quantitative research approach was applied to carry out this research. The authors selected 120 MPhil and PhD research students (who research information as a part of their assignments) from six departments as sample for the study. Out of 120 research students, 93 returned the filled questionnaires. The collected data were analysed in SPSS version 22. First, descriptive statistics to estimate the IE and sharing behaviour; and later one-way ANOVA and post hoc comparisons using the Tukey HSD tests were applied to investigate the EIS based on the frequency of internet usage.

Findings

The findings indicate that the mean scores of the responses remain between “sometimes” and “often”, in all the behavioural sub-constructs of the model of IE, i.e. noticing, stopping, examining, capturing, storing (keeping), sharing and returning. The extended model proved to be valid in an online environment in the context of Pakistani culture. While estimating EIS, the results indicated significantly higher sharing and large effect size among the research students who used the internet from 11 to 15 h a week than those who used it between 6 and 10 h.

Practical implications

Keeping in view the results the research students and parent organisations (universities) working for the improvement of research ranking and research students’ better performance, should know that research information is not only actively acquired but also huge amount of information is accidentally encountered and shared. Therefore, the universities should train their research students to enhance the information sharing of encountered information. That will promote the research culture and may enhance the speed of learning, research work and ultimately result in competitive advantage, without any extra effort.

Originality/value

This is the first study of its type in Pakistan to measure the IE behaviour of research students in an online environment. Moreover, it is the first study which investigates the extended model of IE using a quantitative approach in the Pakistani research environment, which originated in Japan via qualitative research approach.

Health information behaviour of rare disease patients: seeking, finding and sharing health information

BACKGROUND

Rare disease patients find independent health information seeking necessary due to the general lack of knowledge on rare diseases and inadequate information provision by health care professionals.

OBJECTIVE

The aim of this study is to describe distinctive aspects of health information behaviour of rare disease patients and specific challenges they face when seeking health information.

METHODS

A qualitative research approach was employed including semi-structured interviews that were analysed using thematic analysis. Fifteen respondents suffering from three different rare diseases participated in the study.

RESULTS

Health information behaviour of rare disease patients is characterised by independent and continuous health information seeking and sharing. Connecting with other patients and getting realistic insight into the condition after diagnosis, advice for everyday life, comfort and hope and confirmation that their symptoms are 'normal' are of particular importance. Lack of specific advice for daily life, inaccessible new knowledge, lack of information about drugs and encountering severe health information are common challenges patients face due to insufficient support from health care professionals.

CONCLUSION

Health information seeking and sharing are important aspects of rare disease patients' everyday life. Challenges they face could be overcome in cooperation with patient support groups, health care professionals and health information professionals.

Everyday health information literacy among young men compared with adults with high risk for metabolic syndrome – a cross-sectional population-based study

This cross-sectional population-based study aims at identifying differences in the aspects of everyday health information literacy among young healthy men and adults with an increased risk for metabolic syndrome. Data were collected with a self-assessment-based 10-item screening tool administered at the Finnish Defence Force’s call-ups ( n=2507, response rate 59%) and at health intervention study ( n=571, response rate 98%). Adults with increased risk for metabolic syndrome seemed to value health information but had more difficulty in knowing who to believe in health issues and understanding the terminology used. The difficulties applied especially to respondents 35 years old or over. Men, and especially young men, had lower motivation than women to seek health information. Although the results are indicative, the everyday health information literacy screening tool seems to be useful in revealing areas that health communication should be focused on among different populations.

Serendipity in legal information seeking behavior

Purpose

– The purpose of this paper is to investigate the role of serendipity in legal information seeking behavior of family law advocates, whom act in a challenging information environment that lacks published court rulings.

Design/methodology/approach

– A quantitative research using a web-based structured questionnaire, among Israeli family law advocates. Single stage systematic sampling, with random starting point and no recurring pattern of each sixth family law advocate on the Israel Bar Advocates List, was applied. Data from 135 Israeli family law advocates were used for analysis.

Findings

– Electronic information sources were found as most serendipitous; family law advocates were identified as super encounterers; four types of professional background concerns and seven legal professional contributions of the unexpected encounters with court rulings, were identified. Furthermore, findings support several frameworks presented on earlier information encounter literature.

Research limitations/implications

– Data absence on demographic and professional variables distributions of Israeli family law advocates was a limiting factor, compensated by the systematic sampling method used, thus can be regarded to reflect the views of the entire study population. Surveys’ reliance on self-reporting recalls of serendipitous events is also a limiting factor, though predicted and acceptable in this matter since chance encounters occur unexpectedly and are complex to capture.

Practical implications

– Chance encounters may expose lawyers to meaningful information it is unlikely they were able to find because its limited publication, and assist them keep up with current law for better serves their clients.

Originality/value

– The study augments the current empirically based knowledge on serendipity and provides insights into legal information chance encounters among a little-studied group of knowledge workers: family law advocates.

Transgender information behaviour

Purpose

– The purpose of this paper is to explore information behaviour and the information barriers transgendered people encounter. This study produces new information about the information needs in the construction of the transgendered identity, the changing of the information needs during this phase, utilized information sources, information sharing and barriers encountered in the information behaviour displayed by transgendered people.

Design/methodology/approach

– Semi-structured interviews were used to explore the information behaviour of 12 transgendered participants. This study represents a phenomenological-hermeneutic approach. A qualitative content analysis was used in analysing the data with categories derived from previous research and research questions.

Findings

– Serendipity played an important role at the beginning of the participants’ information seeking phase: the young individual would not have terms corresponding to his or her experience because of the invisibility of the transgender phenomenon in the culture. The barriers to seeking information were psychological, demographic, role-related or interpersonal, environmental or source characteristic. Fear was apparent as a barrier in the surrounding culture often caused by expectations, attitudes in the family environment and people around. Source characteristic barriers were related to the lack of terms and vocabulary required to seek information and also the lack of the information itself. Information about transgender and gender minorities was essential in building up a clear gender identity, and the most relevant information sources of this sort of information this were other transgendered people and the experience-based information they had shared.

Originality/value

– The information behaviour of transgendered people has not been previously studied. In this study a model of information behaviour and information barriers was made. The model includes individual’s information practices, sources of information and also the barriers affecting information behaviour.

Online information encountering: modeling the process and influencing factors

Purpose

– Information encountering is the serendipitous acquisition of information that requires low or no involvement and expectation of users. The purpose of this paper is to model the explicit process and the implicit factors of online information encountering, i.e. how and why it occurs.

Design/methodology/approach

– The critical incident technique was adopted to collect qualitative data from 16 interview participants. They contributed 27 true incidents of online information encountering which were used to identify the key phases of the encountering process. They also commented on the factors that they thought had an influence on the chance of the occurrence of encountering.

Findings

– The macro-process of information encountering is composed of three phases. First, browsing, searching, or social interaction provides the context for encountering; second, the encountering occurrence consists of three steps – noticing the stimuli, examining the content, and acquiring interesting or useful content; and third, the information encountered will be explored further, saved, used, or shared. The 14 influencing factors of information encountering obtained divide into three clusters. User-related factors include sensitivity, emotions, expertise, attitudes, intentionality, curiosity, activity diversity; information-related factors include type, relevance, quality, visibility, and sources; and environment-related factors include time limits and interface usability.

Originality/value

– This study engenders useful implications for designing information encountering experience. The changeable nature of some influencing factors suggests that encountering can be elicited through the purposive design of encountering support features or even encountering systems, and the macro-process depicts the natural occurring mechanisms of encountering for the design to follow.

Nutrition Information In Community Newspapers: Goal Framing, Story Origins, and Topics

Obesity rates are high in the rural United States. Because small communities often have few health care practitioners, nutrition news in community newspapers may be a useful source of information. This content analysis of a random sample of 164 nutrition stories from 10 community newspapers in the rural West North Central Midwest was guided by concepts from goal-framing theory. Locally generated stories comprised nearly half of the sample, suggesting that nutrition is a salient topic in many rural communities. Hedonic frames related to food enjoyment were twice as frequent as health improvement frames. Results suggest food promotion was the most common topic of nutrition stories, with guidelines for a healthy diet appearing about half as often. Stories about a healthy diet and food promotion were most often written locally. Findings are discussed with recommendations for improvement of community news coverage of nutrition.