ISO 9000 and ISO 14000 standards: an international diffusion model

Multicriteria decision making taxonomy of code recommendation system challenges: a fuzzy-AHP analysis

The recommendation systems plays an important role in today’s life as it assist in reliable selection of common utilities. The code recommendation system is being used by the code databases (GitHub, source frog etc.) aiming to recommend the more appropriate code to the users. There are several factors that could negatively impact the performance of code recommendation systems (CRS). This study aims to empirically explore the challenges that could have critical impact on the performance of the CRS. Using systematic literature review and questionnaire survey approaches, 19 challenges were identified. Secondly, the investigated challenges were further prioritized using fuzzy-AHP analysis. The identification of challenges, their categorization and the fuzzy-AHP analysis provides the prioritization-based taxonomy of explored challenges. The study findings will assist the real-world industry experts and to academic researchers to improve and develop the new techniques for the improvement of CRS.

Evaluating the Preparedness of Indian States against COVID-19 Pandemic Risk: A Fuzzy Multi-criteria Decision-Making Approach

The preparedness of Indian states and union territories (UTs) against the COVID-19 pandemic has been evaluated. Ten parameters related to demographic, socioeconomic, and healthcare aspects have been considered and the performances of 27 states and three UTs have been evaluated applying the Fuzzy Analytic Hierarchy Process. Opinions of medical experts have been considered to ascertain the relative importance of decision criteria as well as subcriteria. The scores of various states and UTs in each of the decision subcriteria have been calculated by using the secondary data collected from authentic sources. It is found that Kerala and Bihar are the best prepared and worst prepared states, respectively, to combat COVID-19 pandemic. Karnataka, Goa, and Tamil Nadu have very good preparedness whereas Chhattisgarh, Jharkhand, and Bihar have very poor preparedness. Maharashtra, the most affected state in India, has average preparedness. As around 650 million people are vulnerable due to the poor and very poor preparedness of their states, the country needs to make region specific mitigation strategies to combat the COVID-19 pandemic and the preparedness map will be helpful in that direction.

United Nations Global Compact: Where are we going?

Purpose

In a world characterised by increasing environmental and social awareness, the number of corporate social responsibility and sustainability initiatives has significantly grown. Among these, the United Nations Global Compact (UNGC) is one of the most important, involving more than 12,000 companies. The purpose of this study is to investigate the UNGC’s worldwide diffusion, both at country and industry level, to understand the reasons leading to the highlighted dissemination patterns, and to propose various future projections.

Design/methodology/approach

The study pursues its objectives by applying the logistic curve model to data provided by the United Nations. The analysis is complemented by adopting instability and concentration indexes.

Findings

Results suggest that, while human rights and environmental safeguard in some areas and industries will remain a controversial issue, UNGC adoption will continue growing and giving the participants the required legitimacy to compete in worldwide markets.

Originality/value

To the best of the authors’ knowledge, this is the first paper that analyses the UNGC’s worldwide diffusion and proposes a prediction model for its future dissemination. The findings are of considerable importance in extending the knowledge of the initiative and in understanding the potential values of its adoption.

The impact of the adoption of green marketing on corporate performance of non-profitable organizations: empirical study

Purpose

This study aims to examine the impact of green marketing adoption on non-profitable organizations’ performance in Jordan.

Design/methodology/approach

A structured questionnaire was developed to collect the needed data and test the developed hypotheses to investigate the impact of green marketing adoption on non-profitable organizations’ performance. The data was collected using a self-administered questionnaire distributed to 183 respondents in non-profitable organizations operating in Jordan.

Findings

The findings indicate that the extent of green marketing adoption by profitable organizations in Jordan is relatively moderate. They also confirm that the corporate performance of non-profitable organizations is positively associated with the extent of adoption of green marketing dimensions, particularly environmental and social responsibility aspects.

Originality/value

Reviewing the existing literature revealed that similar studies had not previously been undertaken in Jordan as a developing country.

What determinants influence the diffusion of ISO 9001 by countries?

Purpose

This study has the main aim of analyzing the influence of six factors on ISO 9001 implementation: Economic Development, Exporting to Europe, Reputation, Competitiveness, Innovation and Business Sophistication. As a complement, a new factor relating to quality by country has been added: the World Quality Scoreboard.

Design/methodology/approach

Hypotheses are proposed that establish a (positive or negative) linear relationship between the diffusion of ISO 9001 and the indicators of the different factors analyzed in each country. The SPSS program was used to evaluate the hypotheses using data from 2009 to 2018.

Findings

The results indicate strong positive relationship for the country's economic development only when countries with low levels of income are considered. For the rest of the variables, the results indicate that their behavior varies according to the degree of development of the countries. When only developed countries are considered, significant and negative correlations are obtained for reputation, competitiveness, innovation and business sophistication, while considering the group of less developed countries, the results are reversed. The new World Quality Scoreboard has the same behavior whereas regarding exports; we did not obtain conclusive results.

Originality/value

This study adds important information on the studying of ISO 9000 phenomenon diffusion/evolution by analyzing the effect of six variables on the degree of implementation of the ISO 9001 standard in different countries. This information is interesting for companies and certification bodies across the world because it allows a better understanding of the reasons and conditions of implementing a quality management system.

Knowledge management, customer satisfaction and organizational image discriminating certified from non-certified (ISO 9001) municipalities

Purpose

The purpose of this paper is to ascertain the extent to which knowledge management (KM), customer satisfaction (CS) and organizational image (OI) discriminate quality-certified municipalities from non-certified ones (ISO 9001).

Design/methodology/approach

An empirical study was carried out involving 81 Portuguese municipalities (40 certified, 41 non-certified), paired in a random sampling procedure. The Knowledge Management Questionnaire (n=1,372 municipality employees), the Customer Satisfaction Questionnaire and the Organizational Image Questionnaire (n=3,096 residents) were applied. Multiple discriminant analysis was performed.

Findings

The results indicate that certified and non-certified municipalities are distinct based on a function that considers KM (competitive orientation and formal KM practices), CS (intangible and tangible factors) and OI (favorable image).

Research limitations/implications

The findings need further validation in other countries. However, the results highlight the importance of quality certification for both employees and residents.

Practical implications

The results encourage local public administration organizations to introduce and maintain quality certification.

Originality/value

This research is the only one, to the authors’ knowledge, that simultaneously explores organizational processes of KM, CS and OI in local public administration. The sampling procedure and the information from diverse data sources are unique contributions. The conclusions may aid practitioners and scholars in understanding these organizational phenomena in the context of quality-certified and quality non-certified municipalities.

The Reporting of SDGs by Quality, Environmental, and Occupational Health and Safety-Certified Organizations

Organizations can play a significant role in the advancement of Sustainable Development,and companies with Quality, Environmental, and Occupational Health and Safety (QEOHS)-certified management systems address the three Sustainability Dimensions (economic,environmental, and social). This research aims to map the present level of engagement of thosecompanies in contributing and reporting to the 17 Sustainable Development Goals (SDG) of theUnited Nations (UN) 2030 Agenda. By publicly disclosing their sustainability reports on theirinstitutional websites, they can, therefore, support this agenda implementation. The content of thecompany reports that were available by 31 December 2017 in the institutional websites, from a totalof 235 Portuguese organizations with QEOHS-certified management systems was analyzed. Theresults show a moderate reporting of SDGs by those companies, with the top five being SDG 12—Responsible consumption and production (23.8%); SDG 13—Climate action (22.1%); SDG 09—Industry, innovation, and infrastructure (21.3%); SDG 08—Decent work and economic growth(20.0%); and SDG 17—Partnerships for the goals (19.6%). The results of the statistical tests indicatethat the communication of SDGs is more prominent in organizations (QEOHS) with the followingcharacteristics: have a high business volume, are members of the United Nations Global CompactNetwork Portugal, and disclose their sustainability reports on their website. This study can be usefulfor both managers and decision makers who aim to support organizations in contributing to theSustainable Development Goals and achieving a better and sustainable future for all.

Human capital routines and sustainability trade-offs

Purpose

Sustainable operations management is characterized by environmental, social and operational goals. The implementation of routines to protect and direct the effective use of human capital is proposed to potentially improve all three dimensions. However, functional managers with overlapping responsibilities at the plant-level might implement human capital routines based on their individual functional schemas. The purpose of this paper is to investigate whether functional managers have conflicting perceptions of human capital routines, due to narrow perceptions benefiting their own functional domain, and thus generate trade-offs.

Design/methodology/approach

A combination of matched survey and archival data from 198 manufacturing plants is used to explore the degree to which functional managers have conflicting perceptions of human capital routines and the effects of these perceptions on sustainability outcomes.

Findings

The results indicate that on average functional managers have conflicting perceptions that generate trade-offs between sustainability dimensions. However, when functional managers had a shared perception better outcomes on all sustainability dimensions are shown. Thus, human capital routines can be a powerful tool for sustainability only if senior management can promote a shared schema across functional managers.

Originality/value

Differently than most previous studies assuming shared sustainability goals within an organization, this study considers a multiplicity of functional actors with potentially varying perceptions about sustainability goals and links these to organizational routine implementation and outcomes. Additionally, the dynamic and subjective nature of organizational routines, such as human capital routines, is proposed to explain contradictory impacts in a multi-objective setting such as sustainable operations management.

ISO 9001-certified public healthcare center’s efficiency and re-certification

Purpose

The purpose of this paper is to measure the efficiency of ISO 9001-certified public healthcare center in Jakarta, Indonesia and examine the impact of “re-certification“ on the efficiency.

Design/methodology/approach

The sample of the research is 30 ISO 9001-certified district public healthcare centers in Jakarta. The data envelopment analysis (DEA) and the Man–Whitney U test were applied.

Findings

The research result showed that there is a variation in efficiency values of ISO 9001-certified public healthcare centers that this research studied. There are only 23 percent of the public healthcare centers that can be categorized as the technically efficient public healthcare center. Furthermore, this research also found that there are no significant efficiency value differences among the groups of public healthcare center based on the number of “re-certification” the center experienced.

Research limitations/implications

This research only involved ISO 9001-certified public healthcare center from Jakarta, Indonesia.

Practical implications

Registering ISO 9001 for the public healthcare center does not guarantee that the public healthcare center will have better efficiency. The government and the public healthcare center management should ensure that the ISO 9001 implementation method used by the public healthcare center is appropriate for improving the efficiency of the public healthcare center.

Originality/value

There is a lack of research that studied the efficiency of ISO 9001-certified public healthcare center. Furthermore, there is no research that investigates the effect of “re-certification“ on efficiency. This research fulfills the literature gaps.

Drivers and barriers for adoption of a leading social management standard (SA8000) in developing economies

Purpose

The purpose of this paper is to identify drivers and barriers for adopting Social Accountability 8000 (SA8000), a leading global social management standard.

Design/methodology/approach

The approach involves combining insights from Institutional Theory with a focus on economic performance to study SA8000 adoption by suppliers operating in a developing economy (i.e. India). Data collection involves interviews with adopters and non-adopters, social standard experts and auditors, and archival data on local working conditions.

Findings

This study confirms that customer requests are the major reason for adopting SA8000 in order to avoid loss of business. It is noteworthy, however, that those customer requests to adopt SA8000 are often symbolic in nature, which, in combination with the lack of a positive business case, hinders effective implementation.

Practical implications

The findings imply that symbolic customer requests for SA8000 adoption induce symbolic implementation by suppliers, a “supply chain effect” in the symbolic approach. Substantive requests in contrast lead to more substantive implementation and require customer investment in the form of active support and an interest in the standard’s implementation, context and effects.

Originality/value

This study is original in that it addresses social sustainability from a supplier’s perspective, using the lens of Institutional Theory. The value lies in demonstrating the “supply chain effects” that arise from the “quality” of customer requests: a purely symbolic approach by customers leading to symbolic implementation vs the merits of substantive customer requests which stimulate substantive implementation.

The Impact of International Management Standards on Academic Research

Management standards serve as an effective knowledge diffusion channel, considering that they offer comprehensive scientific and practical knowledge for many different stakeholders. This research aims to study the potential of management standards to diffuse knowledge, especially within the scientific community. Therefore, it analyzes the relationship between management standards and the academic literature. It focuses on international management standards, namely ISO 14001 and ISO 9001 and their ‘European counterparts’ EMAS and the EFQM Excellence model. We tested whether scientific publications, which address these international and European management standards, are more likely to lead to follow-up research than comparable scientific publications measured by the impact on average forward citations. Hence, we applied a negative binominal regression model on bibliometric data. Findings show that publications addressing ISO 14001 alone or in combination with other standards lead to higher average forward citations than the comparison group. In conclusion, international management standards foster the academic research progress of the topics addressed by the respective standard. Our research implies the importance of monitoring standards for the scientific community and suggests Standard Setting Organizations to foster actively the research progress.

Quality management systems in European social service organizations

Purpose

The purpose of this paper is to analyze from an adopters’ perspective the European Quality in Social Services (EQUASS) Assurance standard, a certification program to implement a quality management (QM) system specifically tailored to European social service organizations (SSO). Specifically, it analyzes the motives, internalization, impacts, satisfaction, and renew intentions of this standard.

Design/methodology/approach

The research uses a cross-sectional, questionnaire-based survey methodology with both closed and open-ended questions. Of the 381 organizations contacted, 196 responses from eight different European countries were considered valid (51.4 percent). Descriptive statistical techniques and content analysis were employed to analyze closed- and open-ended questions, respectively.

Findings

The results show that SSO typically implement the certification for internal reasons, internalize EQUASS Assurance principles and practices in daily usage, obtain mainly operational and customer benefits, and consider main pitfalls such as increased workload and bureaucracy. Around 85 percent of the respondents are very satisfied or satisfied with the standard, which suggests that it meets their needs. The intention to renew the certification is also encouraging, but the final decision may be contingent on several aspects. Overall, the results reveal a rather optimistic picture, though there are some reasons for concern.

Originality/value

Recent years have seen many social services implementing QM systems, but there have been few studies investigating this phenomenon. Social service managers, consultants, auditors, and the EQUASS certification body can find in this work valuable information to make their practice more effective. This is the first study to report the results of an EQUASS survey in a scholarly journal.

Gastronomy management

Purpose

The purpose of this paper is to analyze and compare the existing management system standards in the gastronomy sector.

Design/methodology/approach

On the basis of secondary data, the most implemented management system standards within this sector are analyzed, namely, the ISO 9001 focusing on the sector of “hotels and restaurants,” the ISO 22000, the “Q” Spanish tourism-specific standard, and the Michelin stars system.

Findings

The results, although descriptive, show the differences among them. Regarding the content, the main difference between the documented management system standards and the Michelin stars system is in the evaluation and certification process, as it is known and planned in the former group but not in the latter. The scope is also different, as the former group refers mainly to the process and the latter to results. The diffusion results confirm the increase in sectoral management system standards.

Originality/value

Although studies analyzing the importance of sectoral standards have been published, this study is one of the first focusing on four different management system standards in the gastronomy sector. Implications for both practitioners and academia are also discussed.

Implementation of ISO 9001 in the Spanish tourism industry

Purpose

Although many studies have concentrated on analyzing the impact of the implementation of ISO 9001 certification, there is still a clear need for research in specific sectors. The purpose of this paper is to focus on the implementation of this international management system standard in the tourism industry, and in particular the motivations conducting to its adoption and the satisfaction derived from it.

Design/methodology/approach

A questionnaire survey was conducted among 120 ISO 9001-certified Spanish tourism companies. Confirmatory factor analysis tests were used to verify the scales validity and reliability. The logit model was utilized to investigate the statistical effects of ISO certification.

Findings

The paper findings showed that the certified companies in the tourism industry implement ISO 9001 more for internal reasons, like improving processes and procedures or products and/or services, than for external reasons, like the image of the company or promotional or sales tools. The variables size, age and use of a consultant affect the cost and time factors for the implementation of a quality system. In addition, the certification process generated three categories of benefits, with the organizational and control benefits being the more relevant. These benefits are correlated to the antiquity of the certificate. In the final analysis, results show that tourism companies are generally satisfied with the ISO 9001 certificate.

Originality/value

The ISO 9001 quality management system is part of the modern management tools. The paper contributes to a better understanding of the motivations and benefits for implementing the ISO 9001 certification and to the analysis of its application in a particular industry as important as the tourism industry in Spain, a country that is recognized for its leadership in tourism.

The financial impact of a withdrawn ISO 9001 certificate

Purpose

– The purpose of this paper is to assess to what extent the loss of the ISO 9001 certification affects the decertified firms’ financial performance.

Design/methodology/approach

– Using standard event study methods, this paper matches a sample of 143 Portuguese companies that lost their ISO 9001 certification with similar non-event counterpart firms (according to return-on-assets (ROA) and size) and compares the performance of these two groups of firms using financial data collected from the AMADEUS database.

Findings

– Results show no statistical significant differences in the financial performance (as measured by ROA, return-on-sales (ROS) and sales growth) between companies that lost their ISO 9001 certification and their matched firms. Although the literature suggests that certification improves firms’ performance and that the benefits of certification may last over long periods of time, this paper’s results suggest that, after decertification, companies do not exhibit over or underperformance in their operations vis-à-vis comparable firms that do not undergo the same event.

Originality/value

– As far as the authors are aware, this is the first study assessing the impact of ISO 9001 certificate withdrawal on the decertified firms’ financial performance.

International certification in developing countries: the role of internal and external institutional pressure

This paper examines the different internal and external institutional factors that affect the decision of businesses in developing countries to adopt international certification (IC). Past studies focus on pressure from international laws, the role of multinationals, and businesses mimicking practices of their counterparts in developed countries. This paper finds that, in addition to these external factors, internal factors may have a significant role. Even though environmental regulation is weak in developing countries, governments do not ignore industrial pollution and casualties. They respond by increasing bureaucratic regulations for businesses and this can affect the decision to adopt IC. Furthermore, internal pressure may come from workers' unions that push for a safe and healthy working environment.

ISO 9001 in health service sector: a review and future research proposal

Purpose

– This paper aims to describe the state-of-the-art in ISO 9001 research in healthcare service sector and propose the future research agenda.

Design/methodology/approach

– A comprehensive literature review of the ISO 9001 studies in healthcare service sector was carried out.

Findings

– The effectiveness of ISO 9001 implementation in healthcare service sector is still not clear. Previous researches show common stages for implementing ISO 9001 in a healthcare service organization. However, there is no previous research that reveals the content of the system implemented. In addition, there is no previous research that reveals the interpretation of ISO 9001 based on the practice of ISO 9001 implementation in an organization. Based on the review, eight future research agendas were proposed.

Originality/value

– The paper is believed to be the first to discuss the state-of-the-art of ISO 9001 researches in healthcare service sector.

Institutional pressures, dynamic capabilities and environmental management systems: investigating the ISO 9000--environmental management system implementation linkage

We hypothesize a model where domestic and international institutional pressures lead to the successful implementation of ISO 9000 and can in turn lead to the successful implementation of environmental management systems such as ISO 14001 environmental certification systems or total quality environmental management (TQEM) systems. Using appropriate tests for mediation with dichotomous mediators and outcomes, we find that the model holds for a sample of 377 Chinese manufacturers in six major industrial groups in Suzhou, Dalian, and Tianjin. Our findings are consistent with the theory linking internal capabilities to heterogeneous external (in this case, institutional) pressures on organizations for environmentally proactive efforts. Our findings suggest that institutions in developing countries with significant environmental concerns such as China as well as foreign suppliers and partners to firms in these countries should encourage and support ISO 9000 implementations by local firms. These findings may influence other developing nations' adoption of quality and environmental process systems.

AN INDIAN EXPERIENCE OF THE ENVIRONMENTAL MANAGEMENT SYSTEM

The last two decades have seen a remarkable increase in both interest and reactions to the concept of preserving the environment. This can be attributed to the increasing statutory and regulatory requirements of government and the pressure from consumers and the life-threatening of global ecosystem deterioration. Therefore, organizations are constantly under pressure to develop and implement Environmental Management System (EMS). While some sincere efforts have been made by the Indian organizations to implement EMS and their performance have been very good, still countrywide efforts are not adequate. This paper presents the adoption of EMS in Indian organizations, extent of EMS elements used and the status of implementation of cleaner production activities by the industries. This paper also presents the benefits accrued by the Indian industries based on 56 industries feedback who are either ISO 14001 certified companies or in the advance stage of ISO 14001 implementation. This has been supplemented by some case studies of the leading Indian organizations. Most of the Indian organizations feel that EMS has a positive effect in their performance. It is observed that Indian organizations are more inclined towards getting ISO 14001 certification rather than taking full advantage of EMS However, it is evident from the statistical analysis that overall adoption of cleaner production activities are at the low level. The majority of the organizations seem to be implementing EMS out of pressure from competition, customer, government, domestic and export market. The paper concludes that though environmental awareness is on the increase in India, and commitment as well as compliance levels are far higher than before, India still lags behind in the implementation and has to go a long way. The investigation and research findings are still exploratory. Future research can focus on the organizations that are at the initial stage of EMS implementation and comparison can be drawn. Future research can focus on sector wise performance. Broadly based and larger sample size would provide better picture of EMS implementation status in Indian organizations. Analysis is based on questionnaire based feedback. The study has been able to identify the extent of the usage of key EMS elements, implementation of cleaner production activities and drivers for the implementation of EMS. The findings have been supported by the select Indian case studies.