Quality assessment of academic libraries' performance with a special reference to information technology‐based services

Webometrics as a method for identifying the most accredited free electronic journals

Purpose

– The present study aims at determining the most accredited free English electronic journals (EJs) in Medical Sciences, as finding free scholarly EJs including medical ones is difficult in the web environment.

Design/methodology/approach

– The research population consisted of 700 free EJs of Medical Sciences, which were collected from two reputable websites, namely, Directory of Open Access Journals and Free Medical Journals. After first screening, 269 free EJs including 76 journals in health, 4 journals in nursing, 175 journals in medicine and 14 free EJs in dentistry remained for final investigation […].

Findings

– The most accredited journals in four medical disciplines studied here are health: New South Wales Public Health Bulletin, PLoS Biology and Environmental Health Perspectives – National Institute of Environmental Health Sciences; nursing: Online Journal of Rural Nursing and Health Care and Online Journal of Nursing Informatics […].

Originality/value

– This research can be treated as an addition to the webometrics literature.

Comparing digital libraries with virtual communities from the perspective of e-quality

Purpose

– In this study, the authors use the term “e-quality” to refer to information quality, system quality and service quality. This study aims to focus on e-quality, exploring and comparing users' perceptions of digital libraries and virtual communities in the hope that the results of this study can help lead to better understanding of the exact nature of e-quality as perceived by users.

Design/methodology/approach

– A large-scale survey was conducted for data collection. Data collected from 334 users of digital libraries and virtual communities were used for data analysis.

Findings

– The study finds that users are likely to perceive a higher level of information quality, system quality and service quality of digital libraries than of virtual communities.

Practical implications

– The authors suggest that librarians do not need to have concerns over the challenge brought by virtual communities, which indeed have an increasing impact on the way a lot of people seek and gather information. Instead, they should encourage their users to use both digital libraries and virtual communities. The authors believe that the usage of these two types of information sources by users can efficiently inform each other, thus facilitating the e-quality of both digital libraries and virtual communities to reach excellence.

Originality/value

– Building on the information systems (IS) success model, this study explores and compares users' perceptions of digital libraries and virtual communities in terms of e-quality, which the authors think presents a new view for digital library research and practice alike.