Towards knowledge cities: conceptual analysis and success stories

Smart City Solutions from a Societal Perspective-A Case Study

More and more cities are evolving towards the smart city concept, which brings about a tangible effect of raised life quality levels. This is confirmed by the satisfaction of inhabitants with the introduced smart solutions. It is their opinion on this issue that is crucial, as they are the main beneficiaries of these measures. This article presents a case study of a medium-sized city, which illustrates the smart city issue from an inhabitants' perspective. An analysis of objective indices classifies a city as smart, and it is included in European lists of smart cities. It is interesting, however, to see how the inhabitants themselves assess the city in the context of the smart solutions in place. Are they relevant to them? Has the quality of life increased? Are they satisfied with the individual aspects of city functioning? What solutions are they awaiting? What areas require changes? The involvement of inhabitants and the public participation level were also assessed. The questionnaire survey results indicated whether the city can be classified as a smart city of the future and identified the spheres of the city's activities that need improvement. The main conclusions are that inhabitants have a positive perception of a city's smart services provided that their implementation results in an enhanced quality of life. At the same time, even though inhabitants are aware of the smart services introduced, they do not fully use them, which may be due to their low attractiveness, a lack of promotion on the part of the city, or a lack of equipment readiness.

The Resilient Smart City Model–Proposal for Polish Cities

The smart city (SC) concept is currently one of the leading ideas in the field of management. It has also become important for Polish cities in terms of sustainable development. Therefore, it is important to determine the priority in urban development; and the areas that need investment to make cities smart. Based on the literature review, it can be stated that there are many available concepts of SCs since the level of development of many cities in the world is different and the priorities of the developed areas vary. The identified SC management models present common parts, resulting from the defining basis, as well as additional aspects important for an SC, stemming from their specificity and the approach of their managers. Thus, the aim of the article is to propose the author’s model of resilient smart city development in Poland. To achieve the objective, a systematic literature review was applied, and the analysis of existing SC management models in the world was carried out in order to identify these models components and documents profiling SC strategies. These areas should be the focus of managers when creating city development strategies in Poland.

Linkages between information overload and acculturative stress: The case of Black diasporic immigrants in the US

This study examines the information behavior of Black immigrants in the United States and specifically investigates possible linkages between information overload and acculturative stress. Focus groups were conducted with African, Afro-Caribbean, and Afro-Latinx immigrants in Florida. When analyzed according to Jaeger and Burnett’s theory of information worlds (Burnett and Jaeger, 2011; Jaeger and Burnett, 2010), the data supports that participants experience information overload as a result of the voluminous and dispersed nature of information in the US; perceptions of belonging and transnationality; and undertaking high-stakes tasks such as immigration procedures, finding employment, and understanding cultural norms. Participants felt that the large, stratified, and complex US information landscape can prompt stress. Since information overload poses a barrier to immigrant social inclusion, it can be interpreted as acculturative stress.

Realising the value of knowledge resources and capabilities: an empirical study

Purpose

Drawing upon the resource-based view of the firm, this paper aims to develop and empirically validate a model that examines the relationships between technical knowledge management infrastructure (TKMI), social KM infrastructure (SKMI) and competitive advantage provided by KM (CAPKM). The authors argue that KM process capabilities account for the direct effects of TKMI and SKMI on CAPKM.

Design/methodology/approach

The study used partial least squares —structural equating modelling (SEM) to empirically test the hypotheses using a sample of 251 firms from an emerging economy. The results were then confirmed using the bias-corrected bootstrap procedure. The study also conducted two robustness checks including examining a competing moderation model and performing fuzzy-set qualitative comparative analysis (fsQCA), a set–theoretic method that examines how causal conditions combine into all possible configurations of binary states to explain the desired outcome.

Findings

The findings show that TKMI and SKMI have positive effects on CAPKM. In addition, KM process capabilities mediate the direct effects of TKMI and SKMI on CAPKM.

Originality/value

This paper complements and advances previous research in several ways. Firstly, the paper develops a conceptual model that depicts the interrelationships between TKMI, SKMI, KM process capabilities and CAPKM. Secondly, this paper suggests the critical role of the “action” component (i.e. KM process capabilities) that capitalises on the KM resources in the creation of CAPKM.

How Public Libraries are Keeping Pace with the Times: Core Services of Libraries in Informational World Cities

In a survey of 31 informational world cities, we investigate the state of the art public library core services. For this study, we applied the core service catalog developed by (Mainka, A., S. Hartmann, L. Orszullok, I. Peters, A. Stallmann, and W. G. Stock. 2013. “Public Libraries in the Knowledge Society: Core Services of Libraries in Informational World Cities.” Libri 63 (4): 295–319. 10.1515/libri-2013-0024), counted the services offered by the libraries and compared findings with the results from 2013, allowing us to calculate a score for each library and rank them accordingly. An overall improvement of the range of services was observed, with North American libraries taking the top three positions in the ranking. To get a clearer picture of the challenges facing libraries today, personal interviews were also conducted with (chief) librarians, especially concerning developments such as maker spaces, increasing demand for information literacy instruction and the changing role of physical library space. The results presented in this paper highlight best practice examples of library services in prototypical cities of the knowledge society.

The Embedded Intelligence of Smart Cities

This paper reviews Mitchell's thesis on the transition from the city of bits to e-topia. The review finds it wanting and suggests the problems encountered with the thesis rest with the lack of critical insight e-topia offers into the embedded intelligence of smart cities. It also suggests the difficulties, which the thesis experiences in accounting for the embedded intelligence of smart cities raise serious questions about whether the e-topia demonstrators that digitally-inclusive regeneration platforms stand on are progressive. In particular, whether the demonstrators these platforms stand on are progressive in embedding the intelligence that cities need for them to be smart in not only bridging the digital divide in urban life, but also overcoming any adverse effect, which the inequalities and degradation of such exclusion have on the sense of citizenship and community they in turn construct.

The Informational World City London

Purpose

– The Department of Information Science of the Heinrich-Heine-University in Düsseldorf is currently conducting a research project on Informational World Cities – the prototypical cities of the knowledge society, which have been growing in the twenty-first century. In total, 31 potential Informational World Cities were identified and a set of criteria was developed to evaluate the degree of informativeness of a city through coherent criteria. The purpose of this paper is to investigate London.

Design/methodology/approach

– The investigation was based on the Grounded Theory, ethnographic field research, interviews, bibliometrics, patentometrics, official statistics and the analysis of web content. During the stay in London, eight semi-standardised interviews according to SERVQUAL were conducted.

Findings

– The characteristics of an Informational World City are well-marked in most cases, especially London’s knowledge infrastructure. Furthermore London places value on smart innovations and tries to adapt public transport to the growing population. This includes, next to an enhancement of the train capacities, information and communication technology, since the digital infrastructure keeps gaining importance. The ethnic/cultural diversity as well as the international connectivity and the creative infrastructure are also distinguishing marks of London. Nevertheless, especially the digital and smart infrastructure require enhancement. London’s government is ambitioned, though, to make progress and pursues plans which are of benefit to the city’s informativeness.

Social implications

– This paper gives insight into the characteristics of the prototypical city of the upcoming knowledge society.

Originality/value

– This paper follows an interdisciplinary approach and combines information science, urban studies and sociology to analyse cities of the knowledge society. Furthermore it is the first time that London is considered an Informational World City in an empirical study.

Multimedia Super Corridor, Malaysia

Purpose

– This paper aims to investigate and provide insights on knowledge-based urban development (KBUD) in the context of emerging economies. KBUD has been an effective strategy and an opportunity for emerging economies for catching up with the developed economies.

Design/methodology/approach

– The paper scrutinizes the Multimedia Super Corridor (MSC) of Malaysia by focusing on the planning, development and orchestration of the knowledge corridor.

Findings

– The paper reveals a number of lessons and insights drawn from the development of MSC as the largest manifestation of the KBUD initiative in Malaysia.

Originality/value

– The paper provides lessons and recommendations on the planning, development and management of KBUD for emerging economies that are seeking a prosperous development.