The impact of national cultures on structured knowledge transfer

Cultural distance and inter-organizational knowledge transfer: a case study of a multinational company

Purpose

The purpose of this study is to explore a phenomenon in knowledge management that has been given scant attention: the influence of cultural distance on inter-organizational knowledge transfer in the context of multinational companies involving headquarters in the USA and a subsidiary in Sri Lanka.

Design/methodology/approach

Designed as a qualitative exploratory study, data was collected through in-depth interviews of 15 participants and documents review.

Findings

The findings of this study implied that the theoretically introduced cultural dimensions shall be relevant to analyze the phenomenon of this study. Consequently, through the findings of this study, it is argued that inter-organizational knowledge transfer in multinational companies is influenced by cultural distance.

Research limitations/implications

This study theoretically and empirically contributes to the debates on knowledge transfer in knowledge management research in general and, inter-organizational knowledge transfer in multinational companies between headquarters and subsidiaries with respect to the influence of cultural distance in particular, through the light of Trompenaars’ (1993) cultural dimensions theory.

Practical implications

The findings of this study could motivate the practitioners to take into account: the influence of cultural distance on inter-organizational knowledge transfer, if inter-organizational knowledge transfer happens in similar contexts: multinational companies with a headquarters in the USA (a western context) and a subsidiary in Sri Lanka (a non-western context) in the practical business world.

Originality/value

This study provides theoretical and empirical insights into the influence of cultural distance on inter-organizational knowledge transfer in multinational companies between headquarters and subsidiaries in the selected context while suggesting various avenues for further research toward the influence of cultural distance on such phenomenon in similar/dissimilar contexts.

Influence of national culture on knowledge management process: literature review and research agenda

Purpose

The purpose of this study is to explore, understand and investigate the relationship between national culture and knowledge management (KM) process.

Design/methodology/approach

This study is based on systematically and objectively capturing the contents of extant research papers published by researchers in this area by using the literature review methodology.

Findings

The study demonstrates significant relationship between national culture and KM process. Further, it also provides directions for future research.

Practical implications

The study will help top management to understand and appreciate the impact of national culture on KM process in organization, where people from different nations are working together. The management may apply appropriate organizational interventions to manage people of different national cultures in effective manner and effective utilization of knowledge of the organization through KM process. This paper will be considered as a quick reference and resource for anyone interested in this area.

Originality/value

This study is a comprehensive literature review of influence of national culture on KM process. Further, it also sets the research agenda for future researchers.

Evolution and transformation of early modern cosmological knowledge: a network study

We investigated the evolution and transformation of scientific knowledge in the early modern period, analyzing more than 350 different editions of textbooks used for teaching astronomy in European universities from the late fifteenth century to mid-seventeenth century. These historical sources constitute the Sphaera Corpus. By examining different semantic relations among individual parts of each edition on record, we built a multiplex network consisting of six layers, as well as the aggregated network built from the superposition of all the layers. The network analysis reveals the emergence of five different communities. The contribution of each layer in shaping the communities and the properties of each community are studied. The most influential books in the corpus are found by calculating the average age of all the out-going and in-coming links for each book. A small group of editions is identified as a transmitter of knowledge as they bridge past knowledge to the future through a long temporal interval. Our analysis, moreover, identifies the most impactful editions. These books introduce new knowledge that is then adopted by almost all the books published afterwards until the end of the whole period of study. The historical research on the content of the identified books, as an empirical test, finally corroborates the results of all our analyses.

The impact of time pressure on knowledge transfer effectiveness in teams: trust as a critical but fragile mediator

Purpose

With faster innovation and shorter product cycles, time pressure is a highly relevant factor affecting contemporary business processes. This study aims to extend prior research on the effects of velocity at the firm level by considering the effect of time pressure on knowledge transfer effectiveness (KTE) on the team level and the role of trust as a mediator of this effect.

Design/methodology/approach

We empirically assess the impact of time pressure on knowledge transfer effectiveness in teams. Further, we test the mediating effect of trust on this relationship. We study a sample of 285 project teams applying partial least squares structural equation modeling (PLS-SEM).

Findings

The authors find that time pressure is negatively associated with KTE. Moreover, trust among team members has a complementary mediating effect on this relationship. Thus, while trust is urgently needed for enhancing KTE under time pressure, time pressure reduces trust-building too.

Research limitations/implications

This study establishes empirically the importance of time pressure and trust as drivers of KTE in teams. The contribution connects the field of knowledge management to important streams in the wider business literature: organization studies, management, strategic management, project management, innovation etc. Whereas the model is parsimonious, it has high explanatory power and high generalizability to other contexts.

Practical implications

Team managers should take care to allow enough time for knowledge transfer within the team. This is particularly important when knowledge sharing is central, e.g. in innovation, development and change processes. If this is not possible, measures should be taken to maintain trust among team members.

Social implications

Effective knowledge management enhances the performance of business entities and public-sector organizations alike. Today, both the private and public sectors are under considerable pressure to increase both efficiency and effectiveness. Effective knowledge transfer within teams is a core capability to achieve this goal. More effective organizations result in more competitive private firms, more employment opportunities and improved public services to citizens.

Originality/value

Time pressure is an increasingly relevant factor in contemporary business but so far little explored in research. This study extends current knowledge by considering the effect of time pressure on KTE.

The evolution of knowledge within and across fields in modern physics

The exchange of knowledge across different areas and disciplines plays a key role in the process of knowledge creation, and can stimulate innovation and the emergence of new fields. We develop here a quantitative framework to extract significant dependencies among scientific disciplines and turn them into a time-varying network whose nodes are the different fields, while the weighted links represent the flow of knowledge from one field to another at a given period of time. Drawing on a comprehensive data set on scientific production in modern physics and on the patterns of citations between articles published in the various fields in the last 30 years, we are then able to map, over time, how the ideas developed in a given field in a certain time period have influenced later discoveries in the same field or in other fields. The analysis of knowledge flows internal to each field displays a remarkable variety of temporal behaviours, with some fields of physics showing to be more self-referential than others. The temporal networks of knowledge exchanges across fields reveal cases of one field continuously absorbing knowledge from another field in the entire observed period, pairs of fields mutually influencing each other, but also cases of evolution from absorbing to mutual or even to back-nurture behaviors.

Relationship between Organizational Culture and Knowledge Sharing: A Study of University Librarians

This paper aims to examine how librarians construe organizational culture based on employees’ satisfaction, good leadership, and organizational support with knowledge sharing practices relationships. The quantitative research method, using a structured questionnaire comprised of three constructs of Organizational Culture (OC), including employees’ satisfaction, good leadership, and organizational support, and six constructs of Knowledge Sharing (KS) (innovation, collaboration, communication channel, trust, loyalty, and ethics), was considered as the most suitable for this study. Correlation research design and Pearson correlation test were used for examining the relationships between OC and KS with respect to academic librarians. The findings disclosed significant relationships between OC and KS among the study participants. Organizational support followed by good leadership style and employees’ satisfaction are the strong predictors of knowledge sharing practices in the context of this study. This study has some practical implications for academic library administrators to consider the role of effective organizational culture in promoting knowledge sharing practices among LIS professionals. This paper is the first attempt to explore the relationship between OC and KS in library perspective.

IT outsourcing, knowledge transfer and project transition phases

Purpose

The purpose of this research was to uncover perceptions of information technology outsourcing (ITO) project leaders and project teams regarding knowledge transfer between client and vendor partners during opening and closing transition phases of ITO projects.

Design/methodology/approach

Qualitative methods and exploratory case study design were used. Purposeful sampling was used to identify ITO knowledge assets including project team members and organizational documents and artifacts that may provide information regarding the knowledge transfer processes during the transition phases of the ITO project. Sample criteria were ITO project team members from one US-based client organization and the company’s international vendor partners. The study population included project managers, analyst, developers, subject matter experts (SMEs) and other ITO knowledge workers involved in the ITO project from one US-based organization. Interview and document analysis were done using of NVivo Pro 11®research software.

Findings

Four themes emerged from participant responses relative to the opening and closing phases of ITO projects including KT approaches to plans and processes; KT dependencies relative to IT project team member’s reliance on project tools, processes and artifacts; determinants of KT success or failure relative to project team members’ perceptions; and role of documentation relative to communication and distribution of KT outcomes.

Originality/value

This research may provide insights into additional aspects of knowledge transfer during ITO transition phases, which may be used by IT leaders and project teams to plan for successful knowledge transfer during the transition phases of ITO projects.

Knowledge sharing in higher education institutions: a systematic review

Purpose

The purpose of this paper is to help in providing a better understanding on knowledge sharing amongst academics in higher education institutions (HEIs). The aim of this study is realized by profiling existing literature to understand the determinants of knowledge sharing, research trends, theories, and future research opportunities.

Design/methodology/approach

After carefully examining the extant literature and by utilizing relevant academic-based research databases, a total of 73 papers published in peer-reviewed journals over the last decade were reviewed and analyzed using well-established systematic literature review methodology.

Findings

The adopted systematic review revealed that there are limited contributions in understanding knowledge sharing in HEIs when compared with other sectors. The review provides a number of avenues for future research including technological, cultural, organizational, and behavioral aspects at different levels.

Practical implications

This study helps in offering a focal point to senior management in HEIs for realizing the requirements for developing appropriate strategies and programs to promote knowledge sharing among academics and consequently enhance their institutions’ performance.

Originality/value

This study utilized Jesson et al. (2011) in presenting a comprehensive systematic review of knowledge sharing specifically in the context of HEIs. This paper offers some theoretical and practical insights on what contributes toward understating the determinates affecting knowledge sharing practices among academics.

Exploring the relationship between organizational structure and knowledge retention: a study of the Indian infrastructure consulting sector

Purpose

Infrastructure adds pace and efficiency into India’s progress. It is a country which has embraced the notion of a knowledge economy of late, and thus raised the importance of infrastructure consulting per se. The study aims to cover the consequent but underexplored role of organizational structure (OS) vis-à-vis knowledge retention (KR) in this sector.

Design/methodology/approach

For conducting the research, the sampling organization that has been chosen is an infrastructure consulting organization. The researchers had undertaken an exploratory study to find out the dynamics between OS and KR. A qualitative approach has thus been adopted and the application of thematic analysis found place in conducting the research. The themes and sub-themes generated from the research, aligned with the theoretical backdrop, gave rise to a schematic model explaining the relationship between OS and KR.

Findings

From the above themes and sub-themes along with possible relationships which emerged from the study, the researchers observed that the theme “organizational structure” had a significant relationship with the sub-theme “knowledge retention”. In the order, what was the most noteworthy was that designing of an OS had a refined and somewhat directed influence on KR in the organization.

Originality/value

This paper tries to uncover the relationship between an organization’s structure formation and the key aspect of knowledge management cycle, which is KR. This shall be helpful for both academics (who can make advancements by testing the relationship in other contexts) and practitioners (who can look forward to minimizing business losses through the concept of KR).

Processes, characteristics, and effectiveness

Purpose

– The purpose of this paper is to address important but unresolved questions regarding how different knowledge transfer processes and characteristics affect knowledge transfer effectiveness (KTE). This study, which draws on an integrative knowledge management framework, forces us to reconsider successful knowledge transfer within organizations.

Design/methodology/approach

– The data for this study were obtained through an interview survey of 117 firms in China. The questionnaire was adapted from several previous studies on processes, characteristics, and effectiveness of knowledge transfer. A regression method was conducted to test all hypotheses.

Findings

– The findings show that both structured and unstructured knowledge processes has positive effects on KTE. Furthermore, knowledge embeddedness and articulability differently moderate the relationship between transfer processes and effectiveness.

Originality/value

– The paper contributes to knowledge management theory by providing an integrative framework on how organizations can facilitate KTE by conducting appropriate transfer processes aligned with differentiated knowledge characteristics. Further, this study investigates the “fit” between knowledge transfer processes and characteristics.

Outsourcing of knowledge processes: a literature review

Purpose

– This paper aims to review research on outsourcing of knowledge processes to establish the current body of knowledge and, on this basis, to identify gaps in our understanding. This action will justify further research activities and clarify where no future research is currently needed.

Design/methodology/approach

– The study consists of a systematic review of 24 refereed empirical articles on outsourcing of knowledge processes.

Findings

– Five themes were identified: outsourcing of knowledge processes, outsourcing and collaborative agreements between knowledge-based firms, factors affecting successful knowledge outsourcing, knowledge management and knowledge outsourcing and other outsourcing issues. There seems to be a lack of understanding concerning knowledge process outsourcing.

Research limitations/implications

– This study may not have enabled a complete coverage of all empirical articles in the field of knowledge process outsourcing. Yet, it seems reasonable to assume that the review process covered a large share of studies available.

Originality/value

– To the best of the authors’ knowledge, no systematic literature review on this topic has previously been published in academic journals.

Meta-analytic comparison on the influencing factors of knowledge transfer in different cultural contexts

Purpose

– This paper provides a comprehensive assessment of the influencing factors on knowledge transfer through meta-analysis with an emphasis on the influence of cultural contexts.

Design/methodology/approach

– The approach involved the evaluation and analysis of 69 published empirical studies and the categorization of these studies into two groups based on different cultural contexts as described by Hofstede. A meta-analytic approach was then employed to provide a comparative analysis of the categorized studies.

Findings

– The results of the meta-analysis of the influencing factors of knowledge transfer are consistent with the results obtained in most previous studies, indicating a maturation of research in this area. Influencing factors such as knowledge ambiguity, tie strength, trust, and common cognition are shown to impact knowledge transfer in different cultural contexts, particularly with regard to the individualism-low power distance and collectivism-high power distance dimensions defined by Hofstede.

Research limitations/implications

– This analysis was limited to the correlation between the influencing factors and the general performance in knowledge transfer and did not specifically address more detailed dimensions such as efficiency and effectiveness. In addition, this analysis was restricted to the cultural contexts of only two cultural dimensions. However, the review of this broad range of studies provided sufficient data to allow an in-depth analysis of related influencing factors and helped to illustrate and exemplify the influencing mechanisms of culture on knowledge transfer.

Practical implications

– The results presented in this paper can help managers working in cross-cultural environments to understand the key influencing factors that affect knowledge transfer in the workplace. By understanding these factors, managers can more effectively implement methods and procedures that improve cross-cultural knowledge transfer in the work environment.

Originality/value

– This paper provides a detailed insight into the influencing factors found between two distinctive cultural contexts and offers a fresh analysis of influencing factors with regard to knowledge transfer in a cross-cultural environment.

Knowledge Sharing and Factors Influencing Sharing in Libraries — A Pilot Study on the Knowledge Sharing Attributes of the Education City Library Community in Qatar

Purpose — The purpose of this pilot study is to understand the knowledge sharing attributes of the librarians in the Education City libraries and to identify the impending factors that affect the sharing process. This pilot study is part of a country wide study on the aspects of knowledge sharing in libraries.

Findings — The results showed that library professionals in the Education City, Qatar were involved in a lot of knowledge sharing activities among colleagues within their library and other libraries. The result also identifies the knowledge sources and with whom they share what. It was also found that cultural differences, language and library policies are important factors that have impacted significantly the flow of knowledge in the expatriate library community.

Research limitations/implications — The coverage on the universities in this paper is confined primarily to Education City, where majority of the universities are present. However, future research could include the few other universities/colleges that are out of the ambit of Education City to have a wider population in the study.

Practical implications — This paper has practical implications for those who are not fully aware of the working conditions in this region and Qatar in particular. It provides a useful overview of the knowledge sharing trends and requirements and the impediments to sharing vital knowledge that would help professionals in gaining some knowledge about the constraints and be prepared.

Originality/Value — There are no previous studies undertaken on knowledge sharing among library professionals in this region. This is the first ever study undertaken to understand the knowledge sharing attributes and trends among librarians in Qatar. So this study would be in the interest of all the library professionals that are contemplating an international career in this region and also understand the cultural and other differences when they arrive.

Factors Impacting Cross-Cultural Knowledge Sharing Through Online Systems in Organisational Settings

The work reported in this paper has identified a research gap regarding the specific area of cross-cultural knowledge sharing through online systems in organisational settings, i.e. what are the factors impacting organisational members' online knowledge sharing behaviour in cross-cultural contexts? A survey of the relevant literature has recognised three main categories of potentially significant factors: organisational issues, national culture and computer-mediated communication. Although scholarly efforts have been taken in each of the three single areas, no previous study has integrated all three categories systematically. A review of the existing studies in all three areas shows that each areas is limited in some way, for understanding how and why people with different national cultural values, share or do not share knowledge through online systems within the same organisation. This paper explains the importance of identifying and addressing the research gaps, as well as suggests ways in which scholars can make use of new research methods that provide better explanations of why certain knowledge sharing behaviours exist.