Trust and organisational effectiveness: Discrepancies between users' service preferences and the library system's construction of their needs

Civic activity of librarians versus social engagement and individual social capital

It is currently acknowledged that, apart from theoretical knowledge and professional competencies, the right attitude and engagement of librarians are important in order for libraries, in their role of local community keystones, to engage in various services beyond the traditional provision of information, such as social animation and engagement or civic education. The paper presents the results of research on the civic activity (civic attitude) of librarians versus their social engagement (social attitude) and level of individual social capital. Surveys conducted in 20 countries of the world confirm that civic activity is linked to the social activity of librarians and a high level of their individual social capital. This means that libraries may actively participate in promoting the civil society and engage in the social integration of local communities.

Individual Social Capital of Librarians: Results of Research Conducted in 20 Countries

Social capital is a concept that has attracted increased interest among researchers in social science. It was originally introduced to sociological literature in the 1970s by Pierre Bourdieu. The term “social capital” is used to signify a set of specific behaviours and social interactions that many researchers associate with a positive impact on various aspects of human life. These include: democracy, economic development, effective governance, development of communities, education and culture, individual and public health and wellbeing, or even crime prevention. It is often claimed now that libraries as institutions intended to satisfy the intellectual needs of a society and stimulate social development may participate in the development of this capital. The paper presents the results of research on individual social capital of librarians in 20 countries across the world.

Seven stories of performativity and advocacy: a review of the published work of Stephen Town

Purpose

– Stephen Town has been a thought leader and change agent in the academic library world for more than 20 years, who has produced a very large body of work in the areas of quality management and performance measurement that has been disseminated internationally. Town’s retirement from full-time employment at the University of York provides a timely opportunity to review his contribution to the field. The purpose of this paper is to discuss this issue.

Design/methodology/approach

– The review outlines Town’s career path and professional interests and then appraises his published output, concentrating on his contributions to thinking and practice in the areas of benchmarking, information literacy, service quality, and measuring the value and impact of academic libraries and information services. The discussion is organized thematically to illustrate the evolution and development of his interests and ideas over the review period and also references-related work by other authors to set his work in context.

Findings

– The study found many examples of innovative and creative work that had influenced thinking and practice in the library profession, including the development of models, frameworks, and tools with the potential to improve the effectiveness of service benchmarking, information literacy education, library advocacy, relationship management, staff evaluation, and impact measurement.

Research limitations/implications

– The volume of published work necessitated some selectivity in the material covered, but the review provides sufficiently comprehensive coverage of the areas specified to represent the work effectively.

Originality/value

– Town has produced a substantial number of publications as a practitioner-researcher that have not previously been reviewed independently as a coherent body of work.

Social capital and leadership in academic libraries: the broader exchange around “Buy In”

Purpose

– The purpose of this paper is to introduce the concept of social capital to the literature on academic libraries as it pertains to leadership and management as well as to demonstrate the limitations that the current discursive use of the phrase “buy in” represents.

Design/methodology/approach

– This paper brings critical insights from outside fields of intellectual inquiry, including business, knowledge management, computer and information systems, and sociology. The paper is organized around a series of questions posed at the end of the introduction and serves to introduce its audience to the key findings made in these fields as well as to apply relevant observations about social capital to the unique context of leadership and management in academic libraries.

Findings

– The paper elucidates a number of limitations to the current practice of using the phrase “buy in” as a way of exploring the concept of social capital. The most significant risk that the phrase’s use incurs is a lack of context and clarity around critical concepts of leadership, including trust, trustworthiness, and shared vision and meaning.

Originality/value

– This paper argues that a broader contextualization of “buy in” in the scholarship on social capital can lead to a richer dialog that allows academic library administrators to understand the concurrent and competing factors that accompany an exchange where “buy in” is given or withheld.