A study of e‐market adoption barriers in the local government sector

Electronic procurement adoption, usage and performance: a literature review

Purpose

Despite the substantial research in the domain of electronic procurement adoption, usage and performance (EP AUP), there is no structured review of these studies and most of the literature is in fragmented form. Therefore, the purpose of this paper is to investigate and synthesize EP AUP research in the past two decades and map key research approaches, prevailing theories and antecedents used by researchers to study EP AUP at the individual user and organizational level.

Design/methodology/approach

To evaluate and comprehend past and current patterns/themes in the EP AUP research area, a systematic literature review is undertaken. Significant peer-reviewed studies covering three categories – adoption, usage and performance and seven classification criteria are critically reviewed.

Findings

The findings reveal that most investigators mainly used “technology acceptance model,” “technology–organization–environment” framework and their extensions, demonstrating that “perceived ease of use,” “perceived usefulness,” “trust,” “organizational size,” “organizational readiness” and “behavioral intentions” are the most critical drivers of EP AUP.

Research limitations/implications

For researchers and practitioners, the review highlights a taxonomy of contextual factors to be considered for successful EP AUP. It further makes suggestions for future research meeting challenges of Industry-4.0.

Originality/value

To the best of the authors’ knowledge, this is the first systematic literature review undertaken in the field of EP that studies it from three different perspectives. It further builds on the determinants of EP AUP and classifies them in four distinct categories: organizational, individual, information system level and environmental.

Factors affecting citizen adoption of transactional electronic government

Purpose

– The purpose of this paper is to identify and model adoption criteria of citizens for electronic-government (eGov) service at the transaction maturity stage.

Design/methodology/approach

– The empirical study was conducted among the citizens of Ontario, Canada who have experience of using Canadian e-Gov system.

Findings

– From statistical analysis through LISREL, this study revealed that ability to use and assurance to use are the critical factors for adoption of eGov at the transaction phase (GAM-T).

Originality/value

– The findings of this research can be considered as original as this paper concludes that eGov functional characteristics are not only different at different levels of service maturity, but adoption factors at different levels of service maturity are also potentially different. From static to interaction to transaction, citizens perceive different factors to be important for creating the behavioral attitude and intention to accept the eGov system and to use it.