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For: McKechnie DS, Grant J, Shabbir Golawala F. Partitioning service encounters into touchpoints to enhance quality. Int J Qual & Service Sciences 2011. [DOI: 10.1108/17566691111146069] [Citation(s) in RCA: 7] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Number Cited by Other Article(s)
1
Koohang A, Nord JH, Ooi KB, Tan GWH, Al-Emran M, Aw ECX, Baabdullah AM, Buhalis D, Cham TH, Dennis C, Dutot V, Dwivedi YK, Hughes L, Mogaji E, Pandey N, Phau I, Raman R, Sharma A, Sigala M, Ueno A, Wong LW. Shaping the Metaverse into Reality: A Holistic Multidisciplinary Understanding of Opportunities, Challenges, and Avenues for Future Investigation. JOURNAL OF COMPUTER INFORMATION SYSTEMS 2023. [DOI: 10.1080/08874417.2023.2165197] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/05/2023]
2
Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2022. [DOI: 10.1016/j.ijinfomgt.2022.102542] [Citation(s) in RCA: 23] [Impact Index Per Article: 7.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
3
Koenig F, Found P, Kumar M. Improving maintenance quality in airport baggage handling operations. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 2019. [DOI: 10.1080/14783363.2019.1665772] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/26/2022]
4
Moussa S, Touzani M. Customer‐service firm attachment: what it is and what causes it? INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES 2013. [DOI: 10.1108/ijqss-01-2013-0002] [Citation(s) in RCA: 6] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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