Insights from systematic literature review of supply chain resilience and disruption

Service supply chain resilience: a social-ecological perspective on last-mile delivery operations

Purpose

Considering the last-mile delivery service supply chain as a social-ecological system rather than just a firm-based service system, this research exploit the COVID-19 pandemic disruption to investigate how the supply chain develops resilience from a viewpoint that integrates a social-ecological perspective with the traditional engineering one.

Design/methodology/approach

This research adopt a multi-case study approach using qualitative data collected via semi-structured interviews with executive-level managers from nine leading UK last-mile delivery companies. Data analysis is guided by a research framework which is developed by combining the social-ecological perspective with the structure–conduct–performance paradigm. This framework aids the investigation of the impacts of external challenges on companies' resilience strategies and practices, as well as performance, in response to disruptions.

Findings

The research identifies three distinct pathways to resilience development: stabilization, focussing on bouncing back to the original normal; adaptation, involving evolutionary changes to a new normal; transformation, involving revolutionary changes in pursuit of a new normal-plus. Three strategic orientations are identified as operating across these pathways: people orientation, digital orientation, and learning orientation.

Originality/value

In contrast to the manufacturing supply chain focus of most current research, this research concentrates on the service supply chain, investigating its resilience with a social-ecological perspective alongside the traditional engineering one.

An exploratory study into manufacturing supply chain vulnerability and its drivers

Purpose

Manufacturing supply chains (SCs) across the world have become increasingly vulnerable to disruptions due to the increasing fragmentation of business functions and tasks across many firms located within the country and abroad. Despite the numerous instances of SC disruptions being reported in the literature, the study of SC vulnerability lacks adequate conceptual and empirical support. This study aims to address this research gap.

Design/methodology/approach

The concept of SC vulnerability was examined considering the outcome and contextual models of vulnerability, which are well established in extant multi-disciplinary vulnerability literature. An exploratory Delphi study was then conducted to understand the extent of vulnerability of various manufacturing SCs in India, drivers of this vulnerability and the key hazards exploiting this vulnerability.

Findings

The study confirms the increasing vulnerability of manufacturing SCs in India. It also highlights the lack of top management commitment to risk mitigation as the key vulnerability driver and frequent changes in government laws and regulations as the key hazard being faced by the manufacturing SCs in India.

Originality/value

This study highlights the utility of outcome and contextual models of vulnerability as conceptual frameworks for understanding SC vulnerability. These conceptual insights along with the key manufacturing SC vulnerability drivers and hazards identified in the study should provide a basis for SC redesign for vulnerability reduction and the selection of SC risk mitigation strategies.