The mediating role of supply chain collaboration on the relationship between technology, trust and operational performance

Supply Chain Resilience and Operational Performance: The Role of Digital Technologies in Jordanian Manufacturing Firms

This study aims to analyze the relationship between supply chain resilience (SCR) practices and operational performance and the moderating role of digital technologies in Jordanian manufacturing firms. A descriptive-analytical approach was adopted using a questionnaire based on the study model and previous related literature. Four hundred supply chain (SC)-related managers within seventy-one firms were reached to collect the needed data; three hundred and seventy-two complete questionnaires were analyzed. The results revealed that the level of SCR practices and operational performance was high; SCR (with its sub-dimensions: SC agility (SCA), SC flexibility (SCF), and SC collaboration (SCC)) had a significant positive relationship with operational performance; and the appropriate use of digital technologies had a significant moderating impact on the aggregate level of the SCR–operational performance relationship. Finally, research limitations, practical implications, and future research conclude this study.

Enhancing supply chain information sharing with third party logistics service providers

Purpose

This study evaluated the enhancement of information sharing practices with third party logistics service providers (3PLs) in a supply chain solutions company that provides transport and warehousing software in Johannesburg, South Africa.

Design/methodology/approach

A mixed methods case study was conducted to investigate the problem. Both strands of quantitative and qualitative data were given equal priority. Three rounds of primary data were sequentially collected, analysed and triangulated. An online questionnaire was distributed to a sampling frame of seventeen companies which were randomly selected from the population. Three company executives were purposively sampled to participate in a focus group interview. Data from an open-ended questionnaire were used to explain and validate the findings from clients and executives who participated in the two preceding rounds of data collection.

Findings

It was found that information sharing improves the collaboration of channel members, increases competitive advantage and ultimately leads to better customer service. The improvement of relationships and continuous technological upgrades are recommended for improving visibility of information and effectiveness in the management of supply chains.

Research limitations/implications

This study is limited by the characteristics of the case study methodology. Case study research suffers from restricted generalisability, problems with cross-checking and the risk of bias and subjectivity. This implies that the results of this case study may not be generalised to the overall population. The selection of a mixed methods design was intended to curb the limitations that are inherent to this study.

Practical implications

This study was limited to a few respondents and participants, which raises concerns about both the statistical power and the generalisability of the results. However, the results provide useful insights into some of the information sharing practices in the industry.

Originality/value

The value of the study contributes to the supply chain's dependence on 3PLs for value creation and the reliance on technology to share information amongst channel members. This study highlights a need for organisations to build collaborative relationships with 3PLs and continuously update technological infrastructure in order to meet supply chain network goals.

Assessing the Benefit of Adopting ERP Technology and Practicing Green Supply Chain Management toward Operational Performance: An Evidence from Indonesia

The recent concern on the environmental protection and COVID-19 issue is increasingly affecting the manufacturing industry. This research assessing the benefit of adopting ERP technology and practicing green supply chain management toward operational performance in manufacturing industry. The study is essential to provide insight for the manufacturing industry regarding the consequences and benefits of practicing the green supply chain and adopting ERP technology amid the current constraints of the environmental protection issue and the COVID-19 pandemic. The study has surveyed 122 companies domiciled in Indonesia. Data collection used a questionnaire designed with a seven-point Likert scale. Questionnaire created in Google form, printed and distributed using social media and postal mail. Data analysis used SmartPLS software version 3.0. The result revealed that ERP adoption enables green purchasing, production, distribution, and operational performance. Furthermore, operating performance is directly affected by green purchasing and green production. However, operating performance was not supported by green distribution. In addition, ERP adoption indirectly improves operational performance through green purchasing and green production. But ERP adoption did not affect operational performance through green distribution. This result provides essential insight for the manager in the manufacturing industry that adopting ERP in the era of the COVID-19 pandemic and practicing environmental protection such as green purchasing, green production enhances operational performance. In summary, the result of this study encourages the practitioner to adopt environmental protection in running their business since it benefits the company. While there are very few studies examining the relationship between ERP adoption, green supply chain practices, and operational performance, this study is essential in terms of exploring the mediating role of green supply chain practices on the effect of ERP adoption on operational performance. Thus, these research findings could enrich the current research in the supply chain management context.

Managing the Tension between Trust and Confidentiality in Mobile Supply Chains

This research investigates the tension between trust and confidentiality in Mobile Supply Chains (MSCs), where a production asset that is owned by one of the partners is outsourced to another partner of the supply chain for the production of goods, chemicals, or pharmaceuticals. The novelty of the MSC concept is to be found in its innovative and sustainable approach to production and operation processes in supply chains. Implementation of the MSC model could, however, raise trust and confidentiality concerns. The interplay of trust and confidentiality, or preservation of information privacy, between partners plays a central role in the supply chains, particularly because they are genuinely dependent on each other. Qualitative data analysis was used, in which semi-structured interviews with the experts from the chemical and pharmaceutical industries in Germany were conducted to investigate the tension between trust and confidentiality, and important factors affecting it. The results of the study present four different integration scenarios, namely, the low-quality, conservative, grey-box, and innovation scenarios, which consider different levels of trust, confidentiality and information sharing. Subsequently, the tension between trust and confidentiality is analyzed within these scenarios, and three effective strategies which encourage partners to balance the tension between trust and confidentiality are proposed. The study indicates that the balance between trust and confidentiality can be maintained in some scenarios when critical factors such as transparency, trust negotiation, and a reward-sharing system are present.

Supply chain performance measurement through collaborative effectiveness: an Asia–Pacific perspective

Purpose

The main purpose of this research is to investigate the supply chain performance through collaborative effectiveness, from the organisations of Asia–Pacific region perspective, compared with that of global organisations based on collaborative supply chain practices.

Design/methodology/approach

The survey research methodology was adopted, involving the collection of survey data from 223 participants across 10 different industries and 6 geographic regions. Data included 103 organisations in the Asia–Pacific region including Australia, India, China, Malaysia, Singapore, Indonesia and Thailand.

Findings

From a collaborative effectiveness perspective, the supply chain performance of Asia–Pacific organisations is different when compared with that of global organisations. It was also found that global organisations are driven by sales performance, while Asia–Pacific organisations are focussing mainly on the cost in terms of the number of employees, and therefore productivity. The metal industry stands out to be the best performing industry from a collaborative effectiveness perspective in the Asia–Pacific region and globally.

Practical implications

The research findings can be used as a guide by industry practitioners to develop benchmarks for collaborative supply chain practices by industry and region of operations. This research has been limited to a few industries such as manufacturing, logistics, service and retail industries.

Originality/value

This research generates new knowledge on the relationship between the collaborative effectiveness and supply chain performance, from the perspectives of both Asia–Pacific and global organisations, based on a collaborative effectiveness framework. The study proposes an innovative approach of assessing supply chain performance through collaborative effectiveness from the perspectives of geographical boundaries and industry types.

Understanding big data-driven supply chain and performance measures for customer satisfaction

Purpose

Supply chain analytics with big data capability are now growing to the next frontier in transforming the supply chain. However, very few studies have identified its different dimensions and overall effects on supply chain performance measures and customer satisfaction. The aim of this paper to design the data-driven supply chain model to evaluate the impact on supply chain performance and customer satisfaction.

Design/methodology/approach

This research uses the resource-based view, emerging literature on big data, supply chain performance measures and customer satisfaction theory to develop the big data-driven supply chain (BDDSC) model. The model tested using questionnaire data collected from supply chain managers and supply chain analysts. To prove the research model, the study uses the structural equation modeling technique.

Findings

The results of the study identify the supply chain performance measures (integration, innovation, flexibility, efficiency, quality and market performance) and customer satisfaction (cost, flexibility, quality and delivery) positively associated with the BDDSC model.

Originality/value

This paper fills the significant gap in the BDDSC on the different dimensions of supply chain performance measures and their impacts on customer satisfaction.

The Relationships between Orientation, Collaboration and Performance for Supply Chain Management of Korean FDI Firms for Sustainable Growth

The objective of this study is to verify the relationships between orientation, collaboration and performance for supply chain management (SCM) of Korean foreign direct investment (FDI) firms for sustainable growth. To achieve the objective, this study created the research model, and the research hypotheses came from prior research. The questionnaire was sent to Korean FDI firms, and the collected data were analyzed by various analytical methods such as a factor analysis, a Cronbach’s alpha coefficient, structural equation modeling (SEM) and a moderated regression analysis. The results are as follows. First, orientation for SCM has a positive effect on collaboration for SCM. Global SCM is regarded as an essential part in the era in which a value chain is globalized, and as a result, it is globally performed in the procurement of raw materials, production of goods and sales of final goods. To perform global SCM, staff of manufacturers should have recognition of SCM from the internal viewpoint of a firm, they should create strategy and structure for SCM from the whole viewpoint of a firm, and they should disseminate it to suppliers and customers. Second, collaboration for SCM has a positive effect on supply chain performance. The key factors are collaboration with international logistics service providers as well as inter-departmental collaboration. The collaboration is based on attaining efficiency and effectiveness, and as a result, firms achieve superior supply chain performance.

Relational governance in supply chain: a systematic literature review

Purpose

The goal of this research is to establish which contextual factors influence the selection of relational governance instruments in supply chains (SCs) and how these factors impact the expected performance.

Design/methodology/approach

A systematic literature review (SLR) identified 103 conceptual, empirical and analytical studies between 2007 and 2017.

Findings

A conceptual framework is developed from the categorization of contextual factors, relational governance instruments and expected SC performance. The conceptual framework provides three propositions: (1) The choice for relational governance instrument is influenced differently by the contextual factors; (2) the impact that the contextual factors have on the governance instruments and SC performance is mediated by trust; (3) The SC performance is affected differently by the instruments of flexibility, solidarity and information sharing.

Practical implications

The findings of this research can help business managers better govern and know the contextual factors and use different relational governance instruments and trust dimensions to drive the expected results of the SC.

Originality/value

The synthesis reveals contingencies of relational governance instruments in SCs for performance expected in different contexts and proposes a standpoint for further research in the area.

Supply chain integration: a review of enablers, dimensions and performance

Purpose

The conceptualization of integration is built on intra- and inter-organizational relationship to manage the entire supply chain. Despite the growing number of research studies, there is a lack of consensus in current literature to define and conceptualize supply chain integration (SCI) and its drivers. The purpose of this paper is to provide comprehensive views on SCI, thereby contributing to existing literature by providing taxonomy to drivers and sources, dimensions and outcome of SCI.

Design/methodology/approach

The systematic approach to literature review has been adopted to carry out this research. The study cites 154 articles, out of which 110 articles have been thoroughly reviewed, covering drivers and sources of SCI, SCI dimensions and SCI outcome.

Findings

For the conceptualization of SCI dimensions, two major themes have been identified: first, internal integration, customer integration and supplier integration; second, information sharing, process coordination and strategic alliance. The authors also found that desire to improve and environmental factors prompt organizations to integrate with their partners to realize the desired outcome. Additionally, the paper identifies that integration plays a significant role in enhancing performance; nevertheless, maturity of integration may have a direct relationship with performance, and the same has been suggested as propositions for further study.

Research limitations/implications

This paper has taken the systematic perspective to review existing studies and projected propositions, which is entirely based on collective views that may require empirical support.

Originality/value

The paper is a unique contribution that reviews the research articles on SCI systematically. The paper also provides a distinct perspective and food for thought to practitioners, as the proposed framework may serve as a reference point to assess current SCI practices in the organizations.

Strategic collaboration and sustainable supply chain management

Purpose

The purpose of this paper is to investigate the impact of strategic collaboration (SC) on sustainable supply chain management (SSCM), considering the mediating role of internal knowledge sharing (IKS) and external knowledge sharing (EKS).

Design/methodology/approach

The study population consisted of experts associated with the supply chain in the automotive, food, clothing, pharmaceuticals and chemicals industries. After reviewing the literature, a conceptual framework was developed and applied using a structural equation modeling approach. In this study, samples with 271 observations were collected from manufacturing and servicing companies in Iran.

Findings

The results showed that SC in the supply chain has a positive impact on the IKS and EKS and SSCM. IKS and EKS have a positive impact on SSCM. Also, the results showed that IKS and EKS fully mediate in the relationship between SC and SSCM.

Research limitations/implications

This study has been done in the context of Iran, so caution should be taken to generalize the results.

Originality/value

The findings of the study contribute to the knowledge of the managers and policy makers in achieving SSCM. The results provide the important environmental and social concepts regarding the sustainability of supply chain using SC and IKS and EKS.

Analyzing manufacturing strategies and Industry 4.0 supplier performance relationships from a resource-based perspective

Purpose

The purpose of this paper is to investigate the impact of manufacturing strategies on Industry 4.0 supplier performance. Suppliers play a crucial role in manufacturing supply chains, and firms are dependent on identifying and managing them to enhance Industry 4.0 supplier performance.

Design/methodology/approach

A descriptive to causal research is conducted with survey and tested via multiple regression analysis. Using the extant literature, four manufacturing strategies are identified and analyzed as the determinants of supplier performance pertaining to the fourth industrial revolution (Industry 4.0). A survey was designed and targeted to 200 samples of manufacturing firms in Thailand. Finally, the research model was tested to examine the hypothesized relationships.

Findings

Based on the results, it was found that better quality and flexibility in manufacturing positively impact Industry 4.0 supplier performance. However, the rate of delivery and cost reduction did not have any statistical influence on the Industry 4.0 supplier performance.

Research limitations/implications

The data for this study were collected from Thailand, only one country. Hence, the findings are indicative but not representative of other Asian countries. Also, the findings are not generalizable to other industries.

Practical implications

This study will enable supply chain professionals to understand the determinants of Industry 4.0 supplier performance within an Asian context, which will be valuable to them when sourcing from Asian suppliers. To compete successfully in increasingly globalized world, firms must use their resources effectively and productively. Firms must align their vital resources and capabilities to maximize competitive advantage.

Originality/value

The paper identifies the manufacturing strategies that significantly influence the Industry 4.0 supplier performance of manufacturing companies.

The Unexplored Link between Communication and Trust in Aviation Maintenance Practice

Communication and trust are fundamental factors in the operation of complex and highly regulated industries like aviation maintenance. This article reviews two preconditions of human error: communication and trust, as well as the way these are linked as aviation researchers have only recently started to study factors not individually, but rather by combining their effects. Communication is essential in the exchange of information and knowledge in aviation maintenance. The conditions that make communication effective and miscommunication avoidable are explored. Next, ways of communication, like aircraft maintenance documentation, are discussed along with appreciation of how communication is valued in aviation maintenance. Trust within different aspects of maintenance practice (interpersonal trust, trust towards technology, initial levels of trust) is presented and analysed, as well as examined as a prerequisite of effective communication. The characteristics of trust, its forms and results are identified in the literature with limited sources from the aviation bibliography, as it is a domain barely explored. Therefore, a gap has been identified in the study of trust and the exploration of the combined traits of communication and trust in aviation maintenance. Recommendations for additional research in this field are provided.

Minimization of empty container truck trips: insights into truck-sharing constraints

Purpose

The issue of empty truck trips is largely ignored in the current literature. In order to cover this important research gap, the purpose of this paper is to explore, describe, categorize and rank the potential truck-sharing constraints for container trucks traveling empty around the port gates.

Design/methodology/approach

In order to contribute empirically to the current body of knowledge and understandings of truck-sharing constraints, this paper adopts a multi-method empirical approach involving both qualitative interviews and quantitative questionnaire surveys.

Findings

Among many key constraints that influence the future of truck-sharing opportunities, the authors determine, for example, that a carrier’s ability to earn the trust of its competitors is one of the top most important factors of success for a fruitful truck-sharing event. The problem is, perhaps, further complicated because of the increasing competitive environment in the container transport industry, as well as the lack of effective coordination between the key parties involved.

Research limitations/implications

None of the earlier studies has provided a broad understanding and ranking of the truck-sharing constraints that should be considered in truck-sharing events, although the empty trips issue has been limitedly mentioned in the recent academic literature.

Practical implications

Empty truck trips are wasted miles. Wasted empty miles decrease transport capacity in the container distribution chain along with causing an increase in carbon emission, traffic congestion, fuel consumption and environmental pollution. The research results can be used by policy makers to underpin effective measures to prevent the low utilization of trucks.

Originality/value

This study addresses an important gap. To the authors’ knowledge, this is the first study in the area that ranks truck-sharing constraints to reduce empty trucks trips.

Designing a hybrid cloud for a supply chain network of Industry 4.0: a theoretical framework

Purpose

Supply chain is the area that requires effective and integrated means of communication, shared risk, collaboration and orchestration in order to work successfully and the cloud computing has lot to offer to this domain. Cloud computing has appeared as a modern paradigm in supply chain networks for creating intelligent industries of future. The purpose of this paper is to propose a framework that can transform supply chain stakeholders toward Industry 4.0.

Design/methodology/approach

Cloud computing is attributed with increasing competitiveness by focusing on cost reduction, greater elasticity, flexibility and maximum utilization of resources which results in successfully achieving business goals. This paper proposes a Hybrid Supply Chain Cloud model, which integrates the infrastructure, the resources and the configurations of platforms.

Findings

This research paper is aimed at proposing a hybrid cloud that essentially helps in integrating the supply chain network with the flexibility and efficiency. It is important that a supply chain network adds value to ensure customer satisfaction and this can be best achieved by collaborating it with hybrid cloud.

Research limitations/implications

This research provides a consistent central management and comprehensive view of all computing resources, which gives organizations the knowledge they need to optimize workload placement.

Practical implications

The findings derived from this research aim to facilitate policy makers and practitioners to develop effective courses of action in current and future supply chain management. Therefore, upon implementation, this model can provide long-term benefits for the organizations by improving the overall efficiency of its supply chain network.

Originality/value

The proposed hybrid cloud will provide deep level of integration in Industry 4.0 situation and thereby brought up portable comprehensive infrastructure based on resources and required configuration in real-time environment.

Sustainability orientation, supply chain integration, and SMEs performance: a causal analysis

Purpose

The pressure of globalization has raised social concerns related to the protection of the environment, forced companies to use sustainability as a strategic weapon to fulfill the legal obligations and achieve overall competitiveness. It is reported that small- and medium-sized enterprises (SMEs) are globally responsible for approximately 70 percent of the industrial pollution, justifying urgent attention to the operations of these businesses. The purpose of this paper is to analyze the impact of sustainability orientation (SO) and supply chain (SC) integration implemented by SMEs on their sustainable procurement (SP) and design. Moreover, this study examines how SMEs’ SP and design affect their environmental and cost performance (CP).

Design/methodology/approach

The authors develop a comprehensive model to test the relationships among SC, SC integration, SP, sustainable design (SD), environmental performance (EP) and CP at the SMEs level. The authors investigate the relationships of the mentoned factors by a data set that is collected from 358 Indian manufacturing SMEs.

Findings

The results indicate that in the SMEs’ context: SO positively influences both SP and SD; external integration positively affects SP; internal integration positively affects SD; SP positively influences EP and has not impact on CP; and SD positively influences both EP and CP.

Originality/value

This study provides a broad view of the relation between driving factors that may direct SMEs toward a better sustainability performance and offers practical managerial insights into these important business entities.

Framework to precede collaboration in supply chain

Purpose

The purpose of this paper is to help supply chain (SC) decision makers successfully penetrate through SC collaboration and strengthen their SC in the global market by understanding collaborative activities, and understand how these activities are related to each other in the SC.

Design/methodology/approach

This paper develops a set of collaborative activities from literature, and the developed model is helpful for SC decision makers to monitor their SC activities and take corrective actions to improve collaboration in their SC by using interpretive structural modeling (ISM) and MICMAC analysis.

Findings

This study reveals that collaborative activities increase the value of whole SC. The various activities are modeled on the basis of “an activity influencing other activities” and “an activity influenced by other activities,” which is useful for SC managers to take a decision.

Research limitations/implications

The current study is literature based; therefore, there would be need of more explanation of the activities which lead to understand and implement SC collaboration in case of service and manufacturing industry.

Practical implications

The model of this study is helpful for decision makers to implement supply chain collaboration (SCC) and to understand various SCC activities on the basis of their driving and dependence power.

Originality/value

This research provided insight into skills needed for SC decision makers to implement collaboration in the SC using ISM. The results of the study could be adopted to monitor the existing SCC program or design new collaboration program to meet the global market requirements. To the best of knowledge, there is no reference that discusses SC collaborative activities on the basis of their driving and dependence powers.

From social network to firm performance

Purpose

The purpose of this study is to develop a structural equation model to explain the complex relationship between social network and firm performance by introducing the mediating role of trust, selling capability and pricing capability.

Design/methodology/approach

The research model with hypothesis development was derived based on the literature. To provide empirical evidence, this study carried out a survey in which the data were equated with a list of questionnaires with a random survey of 380 small and medium enterprises (SMEs) in the Indonesian context.

Findings

This study indicates that the use of social media in management process will not affect the increasing firm performance, unless the firms build trust upon social networks. The social network with trust allows the firms to gain a pricing capability and a selling capability, which brings a positive impact on firm performance. The results also show that the selling and the pricing capabilities become essential following the utilizing the social media, which concerns on trust building.

Research limitations/implications

This study focused on the small-to-medium context, which has conventionally provided an exemplary site for the development of social capital theory but raises issues of generalizability across different contexts.

Practical implications

To the managers, it is advisable to encourage their employees to consciously exploit the selling capability by enhancing the business networks via social media to achieve the firm performance.

Originality/value

This paper contributes to the social capital theory by explaining the mediating role of trust in the complex relationship between social network and firm performance. This study provides evidence that trust plays a pivotal role in social networks, which enable the observed firms to achieve the performance.

Supply chain collaboration and firm’s performance

Purpose

The purpose of this paper is to identify and assess the interrelationships between various characteristics of information sharing and trust and their criticality for effective information-centred supply chain collaboration initiatives and, in turn, its criticality to overall firm’s performance.

Design/methodology/approach

A survey of 189 executives from different firms was conducted and the resulting data were analysed to investigate how collaboration enablers affect effective collaboration and to determine its impacts on organisational performance. Structural equation modelling through partial least squares is used to study the relationships between four enablers (trust, information readiness, information accuracy and information security), perceived collaboration success, and two outcomes (sales growth and overall operational performance).

Findings

The empirical results indicate that three collaboration enablers including trust, information readiness and secure sharing of information improve supply chain collaboration. The present study finds that “secure sharing of information” was the most important factor in fostering information sharing-centred collaboration. The present study also demonstrates that effective collaboration positively and significantly influences on firm’s performance.

Practical implications

This study provides researchers and practitioners with a more comprehensive understanding about the information sharing-centred collaboration, its enablers and effects on firms’ performance in a supply chain context. Future research should focus on developing additional constructs that may capture other drivers of effective collaboration.

Originality/value

The present study makes an empirical contribution to the body of knowledge by investigating an integrated framework focussing on the enablers of collaboration through information sharing and its impact on firms’ performance.