Web 2.0 tools: a survey of awareness and use by librarians in university libraries in Africa

The awareness and application of multimedia tools for information literacy instruction at an African university

Purpose

The purpose of this paper is to determine academic librarians’ awareness and application of multimedia content for information literacy (IL) instruction at the North-West University in South Africa.

Design/methodology/approach

This study used both the survey and focus group interviews to gather data from the university's faculty librarians.

Findings

The results of this study show that despite the majority of librarians being aware of the existence and benefits of multimedia tools that can complement their traditional instructional practices, very few actually apply the tools for IL instructional practices. Among the multimedia tools that the librarians often use for the IL instruction, LibGuides were the most favourable because of their ease of use. The main reasons for not using the multimedia tools cited by librarians include the lack of infrastructure and insufficient skills.

Practical implications

This study recommends the reskilling of librarians by training them in the use of multimedia tools for IL instruction.

Social implications

The paper sheds light on the current strategies being implemented by faculty librarians in providing IL using multimedia tools. It also outlines the importance of multimedia tools in enhancing eLearning endeavours. Multimedia skills for librarians can also be essential during times of crisis such as the recent COVID-19 outbreak.

Originality/value

This study is a welcome contribution to the role of ICTs in enhancing library activities during the 4IR. The voice of the librarians in this area has also been minimally represented. This study, therefore, seeks to address these gaps in published scholarly literature.

V, B.G. S, J.S. MR. Web 2.0 use in academic libraries of top ranked Asian universities

Purpose

This paper aims to explore recent trends of how Web 2.0 applications were used in 75 academic libraries in Asia through their library websites.

Design/methodology/approach

The Times Higher Education Asia University Rankings 2016 was considered for this study and out of 200 top universities ranked, 75 universities were selected for data collection. Using a multi-method approach, this study evaluated key design elements, library service platforms and website content of each academic library website, examining their site features, Web 2.0 types and applications. The criteria for selecting the websites were first the website was in English and second had Web 2.0 applications integrated into the main website. For the ranking of websites, a library web service index was developed, benchmarking from these groups – resource discovery tools, Web 2.0 applications, e-resources, mobile applications, library guides, digital reference services and digital inclusion – as indicators.

Findings

The authors found that over two-thirds of Asian university libraries have deployed one or more Web 2.0 applications, though their popularity and implementation vary greatly. Most widely used Web 2.0 applications are Facebook (61.3 per cent), RSS (53.3 per cent), Twitter (46.7 per cent) and YouTube (37.3 per cent). Instant messaging (5.3 per cent) and podcasting (4 per cent) were least applied. With an average of 44 per cent, the diffusion rate of Web information is moderately high among the majority of the Asian university libraries.

Originality/value

Many studies explored Web 2.0 applications from developed countries. However, this study attempts evaluating the use of Web 2.0 applications through content, sites and features of academic libraries in Asia, from developing countries perspective.

Influence of gender on attitude towards the use of social media for continuing professional development among academic librarians in Nigeria

Purpose

The purpose of this paper is to investigate the influence of gender on attitude towards the use of social media for continuing professional development among academic librarians in Ogun State, Nigeria.

Design/methodology/approach

Descriptive survey design was used for the study. Research instrument used was questionnaire where 79 copies were administered to academic librarians, using total enumeration sampling technique. Five universities in Ogun State, Nigeria were selected for the study. The data collected were analysed using descriptive and inferential statistics such as percentage, frequency, mean, Pearson product moment correlation coefficient and t-test for data analysis. Statistical Package for Social Sciences (SPSS, version 19) was used to run the analysis.

Findings

The study revealed that WhatsApp (75.0 per cent) is the most frequently used social media for continuing professional development among academic librarians. Attitude towards the use of social media for continuing professional development among academic librarians is positive. There is no statistically significant gender difference in attitude towards the use of social media for continuing professional development (t = 0.097, df = 54 and p > 0.05). There is significant moderate positive relationship between attitude towards social media use and frequency of use of social media (r = 0.439; p < 0.05).

Originality/value

The study was necessary to identify gender difference in attitude towards the use of social media for continuing professional development by academic librarians in Ogun State, Nigeria.

Designing a model for Web 2.0 technologies application in academic library websites

Purpose

This study aims to investigate the application of Web 2.0 technologies in the libraries of the top 100 universities in the world to provide a model for Web 2.0 application in academic library websites.

Design/methodology/approach

Data were collected from the universities’ library websites for three months based on a Web 2.0 checklist. The list of universities was extracted from Webometrics Ranking of World Universities in 2015.

Findings

The research shows the priorities of these universities in their use of Web 2.0 tools include social networks and mashups at the most (94.5 per cent), followed by RSS (91.2 per cent) and social tagging (82.4 per cent) and other tools with lower priorities. Moreover, it revealed the most common applications of these tools in the mentioned websites followed by their objective evidences in different libraries. The results indicate that the total Web 2.0 application in the libraries of the top 100 universities was below average (40.23 per cent). Finally, the model for Web 2.0 application in academic library websites was designed.

Originality/value

The focus of this study is on the value and application of each tool in the websites and demonstrate a clear model to apply in other library websites. The model for Web 2.0 technologies application in academic library websites has not been designed and pictured before.

Modelling web-based library service quality and user loyalty in the context of a developing country

Purpose

This study aims to empirically validate the LibWebSQ measurement scale. In addition, it investigates the relationship between perceived web-based service quality and three other latent constructs, namely, user satisfaction, service value and user loyalty.

Design/methodology/approach

A quantitative survey design was used to collect the data. Structural equation modeling was used to determine the influence of web-based service quality on the three latent constructs. The respondents were students, academic staff and non-academic staff from two federal universities in the North-western zone of Nigeria.

Findings

The findings of the path analysis indicate that perceived web-based service quality and service value exhibit no statistically significant direct influence on user loyalty. However, user satisfaction has a direct positive influence on user loyalty, and it also mediates the relationship between web-based service quality and user loyalty to the library.

Research limitations/implications

The LibWebSQ is a reliable and valid scale to be used in Nigerian university libraries for web-based service quality measurement. User loyalty in academic libraries can be modelled as a result of service quality and user satisfaction

Practical implications

This study provides a means of assessing web-based library service quality and further improving the policy and practice in university libraries.

Originality value

This is the first attempt to assess web-based library service quality using the LibWebSQ measurement scale. A satisfactory model fit is obtained, which allows the measurement model to be integrated with service value, user satisfaction and user loyalty. The study contributes to the conceptualization of web-based library service quality.

Knowledge and use of Web 2.0 by librarians in university libraries of East Azerbaijan, Iran

Purpose

The present study aims to investigate levels of awareness and use of Web 2.0 tools by librarians in the university libraries of East Azerbaijan (EA) in Iran and to determine how librarians use these tools in everyday life.

Design/methodology/approach

A Web-based questionnaire was used to collect data from 38 per cent librarians in the university libraries of EA.

Findings

The research findings indicate that the librarians were more familiar with Web 2.0 tools such as wikis and blogs. While librarians widely use blogs and wikis, tools such as social bookmarking, social networks, RSS feeds, instant messaging and digital maps were less frequently used. Results obtained from present study indicated that librarians use Web 2.0 tools mostly to communicate with friends and family, to keep up-to-date, to collaborate with colleagues and for curiosity and fun. Also, librarians believe that Web 2.0 tools can be used mostly for sharing information about library resources. Internet filtering, lack of access to high-speed internet and lack of training were the major obstacles for Web 2.0 adoption by librarians.

Originality/value

This study is a useful source for implementing Web 2.0-based technology in libraries. Also, this study will help managers understand the librarians’ needs about Web 2.0 to improve their library services.