Can we have it all? Sustainability trade-offs and cross-insurance mechanisms in supply chains

Social sustainability in supply chains: the role of local practices and informal networks

Purpose

The study aims to investigate cultural aspects in supply chains, analysing the effect that local customs may have in the quality of buyer–supplier relationships. Building on the premisses of social exchange theory (SET), it concentrates on the impacts that suppliers’ use of local practices and informal networks may have in buyers’ attitudes and perceptions. The issues addressed and the empirical evidence provided represent initial, yet important steps in the fulfilment of the ‘cultural void’ within supply chain social sustainability (SCCS) literature.

Design/methodology/approach

Through a role-playing experiment applied to a total sample of 468 participants, the effects of Chinese guanxi, Russian blat, South Korean yongo and Brazilian jeitinho on buyers’ satisfaction, buyers’ commitment, trust and solution severity are measured by their use to access informal networks as solutions to both common (i.e. documentation irregularities) and extraordinary (i.e. modern slavery) supply chain problems.

Findings

Results show that, while the activation of informal networks may impact buyers’ perceptions, the use of some local practices by suppliers (i.e. Chinese guanxi and Brazilian jeitinho) cause greater variations in buyers’ attitudes and perceptions than others (i.e. South Korean yongo and Russian blat), with ethical offences (i.e. modern slavery) and higher levels of buyers’ dependency acting as catalysts of these processes.

Originality/value

The investigation of cultural practices typical of economically peripheral countries contributes to the understanding of new facets of buyer–supplier relationships, with the investigation of non-Northwestern practices being particularly important in this regard.

Exploring trade-offs between basic and advanced sustainable supply chain practices among consumer electronics: a social media analytics approach

Purpose

This study explores the sustainable supply chain trade-offs in the electronics industry.

Design/methodology/approach

The study employs a social media analytics approach and analyses Twitter posts from August 2017 to December 2021. Thematic analysis is applied to discover the pattern in sustainable supply chain trade-offs based on the consumers' perceptions. In addition, a chi-square test was used to measure whether a relationship exists between product groups and sustainable supply chain perceptions.

Findings

The results indicate that environmental practices are the most frequent topic among consumers on social media. Further, although basic sustainable supply chain practices are prioritised in the environmental aspect, advanced sustainable supply chain practices take precedence over basic ones in the social dimension. The result from the chi-square independence test reveals that there is no significant relationship between different products and perceptions of consumers except for economically advanced sustainable supply chain practices.

Practical implications

The main implications of the present study are to offer a fast and efficient method to marketers and companies for discovering customer perceptions. In a way, they can identify where the quality of practices needs to improve in their supply chains to gain customer satisfaction. Additionally, the authors suggest industries declare their trade-off preferences between sustainable supply chain practices transparently.

Originality/value

The findings extend the abundance of sustainable supply chain literature by identifying the sustainable supply chain trade-offs among consumer electronics. Also, the reason for customers' dissatisfaction is provided. In the end, six propositions are presented based on the explorations.

Exploring factors influencing service trade-offs in the higher education sector: evidence from Malaysia

Purpose

Trade-offs are unavoidable in a competitive and difficult economic environment, causing a challenge for those wanting to provide consistently high-quality service across all touchpoints in the service delivery ecosystem, included in which is the higher education (HE) sector. This study aims to explore the key factors influencing service trade-offs related to the efforts of academics in Malaysia’s HE sector.

Design/methodology/approach

A self-administered questionnaire was distributed to 400 full-time academics from several higher learning institutions in Malaysia. Data were analysed using the partial least squares-structural equation modelling (PLS-SEM) approach.

Findings

The results reveal that service trade-offs in the HE sector were heavily influenced by service priorities. Customisation of services, meeting individual student needs, working under immense pressure within tight timeframes and focusing on teaching and research jointly contribute to academics’ service trade-offs in the HE sector. Indeed, the nature of the job necessitates such trade-offs by default, as academics are unable to cancel or postpone classes due to scheduling constraints and the requirement to be physically present during class sessions.

Practical implications

HE administrators and managers should provide academics with adequate resources, effective work allocation and optimal timeframes for task completion, as service priorities are the key factors influencing service trade-offs in Malaysia’s HE sector. The satisfaction of these needs would enable academics’ service priorities and trade-offs to be better balanced, thereby contributing to better operational efficiency, boosting organisational performance and maintaining business sustainability.

Originality/value

The empirical results serve to clarify the key factors influencing service trade-offs in the HE sector, thus expanding the extant literature, which has mostly concentrated on describing the same phenomena in the manufacturing sector. The proposed service trade-offs model would serve as a guideline for operational efficiencies in the HE sector to prevent future recurrence and reduce the potential risk of service disruption, thus mitigating the risk of dissatisfaction.

An integrated literature review on sustainable food supply chains: Exploring research themes and future directions

The sustainable food supply chain (SFSC) is a research area of global significance. The increasing number of research articles in SFSC justifies this. With 80% of publications in SFSC coming up in the last 7 years, this field is expanding and diversifying at a rapid rate. The research on sustainable food supply chain (SFSC) covers a wide variety of areas and has a wide range of research themes in FSC. To facilitate the theoretical understanding of SFSC, we have conducted a review of the literature on SFSC. With the aim to define prominent research themes in SFSC, we follow an integrated review approach of structured literature review (SLR), bibliometric analysis, and thematic analysis. Bibliometric analysis was conducted using the vosviewer software version 1.6.16. The thematic analysis identified- "Waste management", "SC sustainability and impact assessment", "Decision support", "Operations management and optimization", "Food quality and safety", "Sustainable business models", "Innovation and technological solution", "SC strategy", and "Social sustainability" as the key emergent themes. We discuss the conceptual and theoretical basis of each of these themes. "SC sustainability and impact assessment" is identified as the most dominant theme in SFSC. Innovation and technological solution is an emerging theme with many new publications related to disruptive technologies coming up. Research in collaboration and decision theory-based approaches is important to enable sustainability in FSC. Quantifying waste streams, identifying hotspots are important future directions of research in SFSCM. Circular economy, AFSC, and the use of advanced technologies to enable circularity and sustainability also have great scope. The review aims to help researchers and academicians understand the boundaries and domain of SFSC and the future scope of these themes about how they can enhance the sustainability in SFSC.

Purchasing realized absorptive capacity as the gateway to sustainable supply chain management

Purpose

Companies' ability to build sustainable supply chains and achieve strategic sustainability objectives largely depends on their supply network characteristics and the nature of the relationships with strategic suppliers. This poses the question of how purchasing departments can help to translate this sustainability commitment into performance benefits. The authors focus the attention on buyer-supplier information sharing practices and study how the availability of information interplays with the purchasing realized absorptive capacity (PRAC) to positively impact performance (operational, environmental and social).

Design/methodology/approach

The study collected data from 305 procurement executives in four European countries and tested the hypotheses empirically using structural equation modeling. Mediation analysis is used to test the effect of PRAC on the relationship between buyer-supplier information sharing and performance.

Findings

The results show that increasing buyer-supplier information sharing is sufficient to obtain a positive impact on operational performance. To improve purchasing sustainability performance, companies need to develop their PRAC to adequately transform and exploit external information and identify opportunities in the environmental and social areas. Thanks to these purchasing capabilities, organizations can overcome potential trade-offs between different performance dimensions.

Originality/value

In the context of collaborative buyer-supplier relationships, this study is one of the first to propose purchasing knowledge management capabilities (i.e. PRAC) as a key factor to improve multiple performance dimensions. Additionally, it captures different sustainability aspects, concluding that organizations can improve purchasing operational, environmental and social performances by implementing appropriate information sharing mechanisms with suppliers and developing their PRAC.

Technological Sustainability or Sustainable Technology? A Multidimensional Vision of Sustainability in Manufacturing

The topic of sustainability is becoming one of the strongest drivers of change in the marketplace by transforming into an element of competitiveness and an integral part of business strategy. Particularly in the manufacturing sector, a key role is played by technological innovations that allow companies to minimize the impact of their business on the environment and contribute to enhancing the value of the societies in which they operate. Technological process can be a lever to generate sustainable behaviors, confirming how innovation and sustainability constitute an increasingly close pair. However, it emerges that the nature of this relationship is explored by researchers and considered by practitioners almost exclusively in terms of the degree of sustainability of technological solutions. Lacking is an in-depth exploration of how a product or process, in addition to being environmentally and socio-economically sustainable, must or can also be technologically sustainable. This research therefore aims to build a theoretical foundation for technological sustainability seen as a possible fourth dimension of sustainable development.

Synergistic Interactions of SDGs in Food Supply Chains: A Review of Responsible Consumption and Production

In light of the significance of Food Supply Chains (FSCs) in attaining the United Nations’ 17 Sustainable Development Goals (SDGs), a greater focus on synergistic interactions between these SDGs is called for. Although there is research within this area, the impact on the interactions of responsible consumption and production for supply chains is either fragmented or inconclusive. Implementing supply chain solutions to achieve one goal could potentially support or inhibit progress in other goals; thus, before implementing such solutions, a better understanding of the interrelationships between SDGs is required. A systematic review is conducted to evidence the current nature of the understanding of these interrelationships within the food supply chain context by focusing on Responsible Consumption and Production, which refers to SDG number 12. This review is conducted through a filtering process, where 171 peer-reviewed articles addressing different SDGs were analysed and synthesized. In addition to a detailed summary of the recent literature on the SDGs and their interrelationships, as addressed in the literature, this paper establishes the limitations in the existing literature and research challenges surrounding the SDGs. This article contributes a conceptual framework that identifies stakeholder and consumer pressures as enablers of synergistic interactions between SDGs, thus directing managerial and regulatory interventions through a holistic perspective of SDGs. Finally, the review discusses contradictory findings on SDGs and provides future research avenues.

Modern slavery in supply chains: insights through strategic ambiguity

Purpose

The purpose of this paper is to assess whether firms' transparency in supply chain (TISC) statements indicate that substantive action is being taken on modern slavery in UK government supply chains.

Design/methodology/approach

The authors analyse 66 of the UK government's strategic suppliers' TISC statements and 20 key documents related to the policy intent of the UK Parliament, 2015 TISC requirements. Qualitative document analysis identifies what suppliers say they are doing and what they are not saying to provide novel insights into how firms employ ambiguity to avoid timely action on modern slavery in their supply chains A set of propositions are developed.

Findings

The authors elaborate the concepts of time and change in socially sustainable supply chains and illustrate how firms use ambiguity in TISC statements as a highly strategic form of action to defend the status quo, reduce accountability and delay action for modern slavery within supply chains. The authors identify three ambiguous techniques: defensive reassurance, transfer responsibility and scope reduction that deviate from the policy intention of collaborative action.

Social implications

The results illustrates how ambiguity is preventing firms from taking collaborative action to tackle modern slavery in their supply chains. The lack of action as a result of ambiguity protects firms, rather than potential victims of modern slavery.

Originality/value

Prior research focuses on technical compliance rather than the content of firms' TISC statements. This qualitative study provides novel insights into the policy-resistant effects of ambiguity and highlights the dynamic and instrumental role of modern slavery reporting. Theoretically, we identify accountability as an essential concept to address the causes of modern slavery in supply chains and for developing collaborative supply chain environments to tackle the issues.

The hidden side of sustainable operations and supply chain management: unanticipated outcomes, trade-offs and tensions

Purpose

The research is based on a critically analyzed literature review focused on the unanticipated outcomes, trade-offs and tensions of sustainable operations and supply chain management (OSCM), including the articles selected for this special issue.

Design/methodology/approach

The authors introduce the key concepts, issues and theoretical foundations of this special issue on “The hidden side of sustainable operations and supply chain management (OSCM): Unanticipated outcomes, trade-offs and tensions”. The authors explore these issues within this context, and how they may hinder the authors' transition to more sustainable practices.

Findings

The authors present an overview of unanticipated outcomes, trade-offs, tensions and influencing factors from the literature, and identify how such problems may emerge. The model addresses these problems by highlighting the crucial effect of the underlying state of knowledge on sustainable OSCM decision-making.

Research limitations/implications

The authors limited the literature review to journals that ranked 2 and above as defined by the Chartered Association of Business Schools Academic Journal Guide. The main implication for research is a call to focus attention on unanticipated outcomes as a starting point rather than only an afterthought. For practitioners, good intentions such as sustainability initiatives need careful consideration for potential unanticipated outcomes.

Originality/value

The study provides the first critical review of unanticipated outcomes, trade-offs and tensions in the sustainable OSCM discourse. While the literature review (including papers in this special issue) significantly contributes toward describing these issues, it is still unclear how such problems emerge. The model developed in this paper addresses this gap by highlighting the crucial effect of the underlying state of knowledge concerned with sustainable OSCM decision-making.

Operations adding value to society

Purpose

The purpose of this article is to discuss the role of operations management in society. The article detects trends, raises critical questions to operations management research and articulates a research agenda to increase the value of such research in addressing societal problems.

Design/methodology/approach

This paper evaluates the papers presented at the EurOMA 2019 conference to detect trends and discuss the contributions of operations management research to society. It further goes to identify gaps in the research agenda.

Findings

The article finds several important streams of research in operations management: sustainable operations and supply chains, health care and humanitarian operations, innovation, digitalisation and 4.0, risk and resilience. It highlights new trends such as circular economy research and problematises when to stop implementing innovation and how to address and report their potential failure. Importantly, it shows how it is not just a question of offshoring vs reshoring but of constant change in manufacturing that operations management addresses.

Originality/value

The article highlights not just novel research areas but also gaps in the research agenda where operations management seeks to add value to society.