Using SERVIQUAL to investigate the quality of provided wireless communication services in UAE

Service quality scale development for fully automatic operation metro system

Purpose

Fully automatic operation (FAO) metro system is the trend of urban rail in modern cities. This study aims to develop a service quality scale for measuring passenger service perception in the context of FAO metro system.

Design/methodology/approach

Based on the interviews and the dimensions proposed in the previous service quality scales of the public transport sector, this study develops a multidimension service quality scale. Face-to-face interviews and surveys are conducted to obtain the riding experience and satisfaction of passengers in the metro stations of Beijing Subway Yanfang Line and Beijing Daxing International Airport Express that are FAO metro lines. Reliability, validity and nomological validity of our scale are demonstrated.

Findings

Six dimensions (i.e. tangibles, information, safety, efficiency, empathy and innovation) and 22 items are included in the scale through quantitative analysis. It is found that all of the six dimensions have a significant relationship with passenger satisfaction. Especially information and innovation are the more important dimensions of FAO metro system service quality.

Originality/value

This study contributes to the service quality literature in the public transport sector taking the FAO metro system as the object. The findings may provide a guide for the FAO metro operators to evaluate and improve their service quality.

A Revision for the Different Reuses of Polyethylene Terephthalate (PET) Water Bottles

According to studies on global plastic manufacturing and the resulting pollution, plastic wastes have been identified as a serious environmental concern. The impact of plastic garbage on marine species, humans, and the environment is a source of public concern, necessitating the need to save ecosystems and the lives that depend on them. Polyethylene terephthalate (PET) water bottles have a significant carbon footprint and represent tremendous waste. In the United Arab Emirates (UAE), PET water bottles are widely utilized, with yearly consumption reaching 450 water bottles per person. This study aims to review the literature on using PET water bottles in the UAE. A systematic literature search was conducted on journal articles, peer-reviewed journal articles, etc., published in the last 12 months. The main aspects of this systematic literature review include information on how plastic wastes are managed in the UAE and worldwide. In addition, it discusses the public health effects caused by plastic wastes, how the consumers of plastic bottles responded to the environmental policies, and so on. The article selection criteria included studies related to plastic water bottles in the UAE, waste management, environmental consequences, etc. A total of 30 articles were selected by initial screening, and 20 met the selection criteria and were included in the final review. To establish the credibility of this research, we understood that it was necessary to survey the UAE population to see the best approach to deal with PET water bottles.