Web 2.0 applications' usage and trends in top US academic libraries

Social networks in Iranian academic libraries: complementary or antagonistic tools?

Purpose

The present study aimed to investigate the impact of social networks on the use of academic libraries by university students.

Design/methodology/approach

The method used in the present study was a survey. The statistical population included 461 university students. The data collection tool was a questionnaire. The result of the Cronbach test was equal to 0.726 indicating the acceptable reliability of the questionnaire. For data analysis, descriptive statistical methods and inferential statistical methods using SPSS 21 software were employed.

Findings

The findings showed that 243 of the participants used social networks for 4–6 h a day, 192 students never used university libraries and 229 used the university library only once in a month. Communication with friends was also reported to be one of the main goals in using social networks. The results of regression analysis also indicated that four predictor variables including information retrieval, social influence, trust and attractiveness of social networking environment were statistically able to explain the variance of reluctance to use university libraries.

Originality/value

The present study is one of the few studies that has examined the negative impact of social networks on visiting university libraries.

Entity influence and interactive relationship: the use of social media by publishing-related entities

Purpose

The purpose of this paper is to explore factors influencing social media usage effectiveness of publishing-related entities and discuss the differences between publishing-related individuals and organizations in their usage of social media and the differences between commercial organizations and public service organizations (such as libraries).

Design/methodology/approach

This paper studied 546 publishing-related entities’ accounts on the leading Chinese social media and built a theoretical model for the usage of social media by publishing-related entities. Furthermore, it examined the influencing factors from two aspects: power of influence of an entity (entity influence) and the relational interaction of a publishing-related entity with its audience (interactive relationship).

Findings

The study found that for publishing-related individual users of social media, entity influence has a greater positive effect on the effectiveness of social media usage than on the effect of interactive relationship. For publishing-related commercial organizations, the entity influence and interactive relationship have equal impacts on the effectiveness of social media usage. It is also found that interactive relationship has a stronger positive effect on the usage effectiveness of social media, especially for publishing-related public service organizations.

Originality/value

This research fills the gap in the research of comparative analysis in the understanding of social media usage by individuals and organizations related to publishing activities. Moreover, it has tried to propose a theoretical model that can help promote the effectiveness of social media usages by various publishing-related entities and their business strategies.

Brain–computer interface in the context of information retrieval systems in a library

Purpose

The subject of this paper is the idea of Brain–Computer Interface (BCI). The main goal is to assess the potential impact of BCI on the design, use and evaluation of information retrieval systems operating in libraries.

Design/methodology/approach

The method of literature review was used to establish the state of research. The search according to accepted queries was carried out in the Scopus database and complementary in Google Scholar. To determine the state of research on BCI on the basis of library and information science, a specialist LISTA abstract database was also searched. The most current papers published in the years 2015–2019 in the English language or having at least an abstract in this language were taken into account.

Findings

The analysis showed that BCI issues are extremely popular in subject literature from various fields, mainly computer science, but practically does not occur in the context of using this technology in information retrieval systems.

Research limitations/implications

Due to the fact that BCI solutions are not yet implemented in libraries and are rarely the subject of scientific considerations in the field of library and information science, this article is mainly based on literature from other disciplines. The goal was to consider how much BCI solutions can affect library information retrieval systems. The considerations presented in this article are theoretical in nature due to the lack of empirical materials on which to base. The author's assumption was to initiate a discussion about BCI on the basis of library and information science, not to propose final solutions.

Practical implications

The results can be widely used in practice as a framework for the implementation of BCI in libraries.

Social implications

The article can help to facilitate the debate on the role of implementing new technologies in libraries.

Originality/value

The problem of BCI is very rarely addressed in the subject literature in the field of library and information science.

Mapping scientific profile and knowledge diffusion of Library Hi Tech

Purpose

Library Hi Tech is one of the most influential journals that publish leading research in library and information science (LIS). The present study aims to understand the scholarly communication in Library Hi Tech by profiling its historic footprint, emerging trends and knowledge diffusion.

Design/methodology/approach

A total of 3,131 bibliographic records between 1995 and 2018 were collected from the Web of Science. Text mining, graph analysis and data visualization were used to analyze subject category assignment, domain-level citation trends, co-occurrence of keywords, keyword bursts, networks of document co-citation and landmark articles.

Findings

Findings indicated that published research in the journal was largely influenced by the psychology, education and social domain as a unidisciplinary discipline. Knowledge of the journal has been disseminated into multiple domains such as LIS, computer science and education. Dominant thematic concentrations were also identified: (1) library services in academic libraries and related to digital libraries, (2) adoption of new information technologies and (3) information-seeking behavior in these contexts. Additionally, the journal has exhibited an increased research emphasis on mixed-method user-centered studies and investigations into libraries' use of new media.

Originality/value

This study provides a promising approach to understand scientific trends and the intellectual growth of journals. It also helps Library Hi Tech to become more self-explanatory with a detailed bibliometric profile and to identify future directions in editorship and readership. Finally, researchers in the community can better position their studies within the emerging trends and current challenges of the journal.

V, B.G. S, J.S. MR. Web 2.0 use in academic libraries of top ranked Asian universities

Purpose

This paper aims to explore recent trends of how Web 2.0 applications were used in 75 academic libraries in Asia through their library websites.

Design/methodology/approach

The Times Higher Education Asia University Rankings 2016 was considered for this study and out of 200 top universities ranked, 75 universities were selected for data collection. Using a multi-method approach, this study evaluated key design elements, library service platforms and website content of each academic library website, examining their site features, Web 2.0 types and applications. The criteria for selecting the websites were first the website was in English and second had Web 2.0 applications integrated into the main website. For the ranking of websites, a library web service index was developed, benchmarking from these groups – resource discovery tools, Web 2.0 applications, e-resources, mobile applications, library guides, digital reference services and digital inclusion – as indicators.

Findings

The authors found that over two-thirds of Asian university libraries have deployed one or more Web 2.0 applications, though their popularity and implementation vary greatly. Most widely used Web 2.0 applications are Facebook (61.3 per cent), RSS (53.3 per cent), Twitter (46.7 per cent) and YouTube (37.3 per cent). Instant messaging (5.3 per cent) and podcasting (4 per cent) were least applied. With an average of 44 per cent, the diffusion rate of Web information is moderately high among the majority of the Asian university libraries.

Originality/value

Many studies explored Web 2.0 applications from developed countries. However, this study attempts evaluating the use of Web 2.0 applications through content, sites and features of academic libraries in Asia, from developing countries perspective.

Assessing mobile application components in providing library services

Purpose

This study aims to investigate the essential components needed to develop a practical mobile application for providing library services to its users.

Design/methodology/approach

The study was conducted in a descriptive-survey format. The statistical population constituted the libraries worldwide using mobile applications to provide library services to the users of academic and public libraries. The data were collected through the content-analysis method, World Wide Web and checklists.

Findings

It was found that services such as search, ask a librarian, database, renew, circulation and library hours were frequently used at academic libraries, while the services of search, search through barcode scanners and database were mostly common at public libraries. According to the users of academic and public libraries, circulation and renew, search, ask a librarian and library hours were considered as the most essential services to be included in library mobile applications.

Practical implications

Most libraries usually use mobile apps subjectively. Thus, it is important to identify the most important components of their usage and present them in a suitable pattern. The findings of this study identified the most important components in the design and development of mobile apps and proposed the right model for their integration into libraries.

Originality/value

The practical mobile application proposed here for library services is applicable to all types of libraries and provides an appropriate pattern for mobile application designers.

Internet of Things-based intelligent evacuation protocol in libraries

Purpose

The purpose of this paper is to propose a theoretical framework of applying the Internet of Things (IoT) technologies to the intelligent evacuation protocol in libraries at emergency situations.

Design/methodology/approach

The authors conducted field investigations on eight libraries in Wuhan, China, analyzed the characteristics of crowd gathering in libraries and the problems of the libraries’ existing evacuation plans. Therefore, an IoT-based intelligent evacuation protocol in libraries was proposed. Its basic structure consisted of five components: the information base, the protocol base, the IoT sensors, the information fusion system and the intelligent evacuation protocol generation system. In the information fusion system, Dempster–Shafer (D-S) evidence theory was employed as the information fusion algorithm to fuse the multi-sensor information at multiple time points, so as to reduce the uncertainty of disaster prediction. The authors also conducted a case study on the Library L in Wuhan, China. A specific evacuation route was generated for a fire and the crowd evacuation was simulated by the software Patherfind.

Findings

The proposed IoT-based evacuation protocol has four distinguishing features: scenario corresponding, precise evacuation, dynamic correction and intelligent decision-making. The case study shows that the proposed protocol is feasible in practice, indicating that the IoT technologies have great potential to be successfully applied to the safety management in libraries.

Research limitations/implications

The software and hardware requirements as well as the Internet network requirements of IoT technologies need to be further discussed.

Practical implications

The proposed IoT-based intelligent evacuation protocol can be widely used in libraries, which is one of the inspirations for the use of IoT technologies in modern constructers.

Originality/value

The application of IoT technologies in libraries is a brand-new topic that has drawn much attention in academia recently. The crowd safety management in libraries is of great significance, and there is little professional literature on it. This paper proposes an IoT-based intelligent evacuation protocol, aiming at improving the safety management in libraries at emergency situations.

Understanding public libraries’ challenges, motivators, and perceptions toward the use of social media for marketing

Purpose

The purpose of this paper is to identify challenges and motivators to social media adoption for marketing purposes in public libraries and to investigate how these libraries perceive the importance of social media marketing.

Design/methodology/approach

A nation-wide online survey on public libraries in the USA was conducted to carry out this study, and a total number of 470 responses were used for data analysis.

Findings

This study determined a range of challenges and motivators to implementing social media for marketing in public libraries. The results also showed that public libraries perceive social media as an important tool for their library marketing and intend to increase their use.

Practical implications

The findings from this study can serve as a guideline for public libraries when employing social media for marketing purposes in their libraries.

Originality/value

This study assessed the current state of social media use for marketing in the public library context, a context that has been under-researched in the literature, from three perspectives: challenges, motivators, and perceptions.

Research on the application of SNS in university libraries

Purpose

This study aims to analyse the basic status of application of social networking sites (SNSs) in Chinese university libraries and explore the relationship between microblog and the output of scientific research achievements in universities. This study suggests methods for improving the efficiency of SNS use in university libraries and promotes scientific research achievements and social services in universities.

Design/methodology/approach

Online survey and statistical analysis were conducted to collect the number and types of SNSs used by 112 libraries in Chinese universities under the “211 project”. This study used microblog as an example and analysed the distribution of SNS use in different types of university libraries. Correlation analysis and multiple regression analysis were used to analyse the factors related to microblogs, such as number of followings, followers, posts and published articles.

Findings

SNSs changed the information utilization behaviour of users. Survey results show that an increasing number of university libraries are using SNSs. These sites are mainly microblogs and WeChat. The proportion of the number of SNSs applied by comprehensive universities and science and technology universities was higher than that of other types of universities. Results of multiple regression analysis using microblogs showed that the number of followers has a significantly positive effect on the number of published articles of the university.

Research limitations/implications

This study has three main limitations. First, data collection is incomplete, which easily causes the error of analysis results. Second, the overall status of SNS use in libraries is lacking in accurate understanding, which indicates limitations in terms of the analysis and conclusion. Finally, the research scope was narrow and only studied the situation of libraries using microblogs. Future research should focus on the data collection and sorting, make comparative studies of different periods of data, conduct cultural studies on the user usage perspective and conduct research on the application of different social network platforms in libraries.

Practical implications

The use of SNSs has brought new challenges and opportunities to university libraries because of rapid development of the internet and the scale of expansion microblogs. Moreover, microblogs have become an important platform of university libraries for self-promotion and marketing. This study proposes methods and measures for promoting the SNS popularity of university libraries, enhancing their content and increasing the role of SNSs in their interaction.

Originality/value

Statistical analysis was conducted to analyse the status of SNS use in university libraries and the data of SNS use in different types of universities. Effective measures were offered to address the issues found in the study. The results confirmed that the number of followers has a significantly positive effect on the number of published articles of the university, which could improve the enthusiasm of university libraries in using SNS, enhance the efficiency of information service and strengthen the use awareness of the teachers and students.

Designing a model for Web 2.0 technologies application in academic library websites

Purpose

This study aims to investigate the application of Web 2.0 technologies in the libraries of the top 100 universities in the world to provide a model for Web 2.0 application in academic library websites.

Design/methodology/approach

Data were collected from the universities’ library websites for three months based on a Web 2.0 checklist. The list of universities was extracted from Webometrics Ranking of World Universities in 2015.

Findings

The research shows the priorities of these universities in their use of Web 2.0 tools include social networks and mashups at the most (94.5 per cent), followed by RSS (91.2 per cent) and social tagging (82.4 per cent) and other tools with lower priorities. Moreover, it revealed the most common applications of these tools in the mentioned websites followed by their objective evidences in different libraries. The results indicate that the total Web 2.0 application in the libraries of the top 100 universities was below average (40.23 per cent). Finally, the model for Web 2.0 application in academic library websites was designed.

Originality/value

The focus of this study is on the value and application of each tool in the websites and demonstrate a clear model to apply in other library websites. The model for Web 2.0 technologies application in academic library websites has not been designed and pictured before.

Delivering the message

Purpose

The purpose of this paper is to describe the use of podcasts, online radio broadcasts, YouTube channels, and other technology medium to deliver information and professional development to peers in the field and professionals in librarianship.

Design/methodology/approach

This paper explores five case studies of librarians and library professionals who have created online programs specifically geared to the field using technologies such as podcasting, YouTube channels, Twitter Chats, and Google Hangouts. The case studies include librarians in the public, academic, and school settings as well as one professional from The American Library Association. Interviews via Google Hangouts took place to gather information for each narrative. NVivo 10 qualitative data analysis software was used to pull out themes and commonalities among narratives. Some examples include, intended audience, program focus, platform topics, technology, and challenges.

Findings

Face-to-face delivery of information and professional development can be difficult with librarians and professionals located across the USA and the world. These five interviewees share new opportunities and examples in the delivery of training and information in the field of librarianship without ever needing to leave an office or desk.

Originality/value

Podcasting in librarianship is a topic of modest popularity but it is typically used with students and at the academic library level where the topics of podcasts and libraries are addressed. The topics of podcasts, online radio broadcasts, and other technologies in librarian peer-to-peer instruction and professional development are uncharted territory in the field of scholarly research. This piece opens research to multiple opportunities in both practice and scholarship in how technology can aid in professional development and information delivery to peers and practitioners in the field.

A survey of WeChat application in Chinese public libraries

Purpose

The purpose of this paper is to explore the current characteristics and status of WeChat application in Chinese public libraries.

Design/methodology/approach

Using a sample of 46 sub-provincial and provincial public libraries in China, this study collected data from their WeChat official accounts. Statistical analysis and content analysis were employed for data analysis.

Findings

The results show that 82.6 percent of the 46 libraries had applied for WeChat accounts and offered services, of which the earliest created time was March 20, 2013. Differences were found among history information regarding their numbers, types and contents. Moreover, as for service mode, 84.2 percent of the libraries present custom menus, and 68.4 percent provide self-inquiry information. In addition, three types of reference services are revealed: real-time services (28.9 percent), services via telephones or e-mails (36.8 percent) and menu services (7.9 percent).

Originality/value

This study illustrates an overall picture of WeChat application in Chinese public libraries. Extant research has mainly focused on Web 2.0 applications in university libraries, and less attention has been paid to the application of mobile social media in public libraries. This study attempts to fill this research gap.

Knowledge and use of Web 2.0 by librarians in university libraries of East Azerbaijan, Iran

Purpose

The present study aims to investigate levels of awareness and use of Web 2.0 tools by librarians in the university libraries of East Azerbaijan (EA) in Iran and to determine how librarians use these tools in everyday life.

Design/methodology/approach

A Web-based questionnaire was used to collect data from 38 per cent librarians in the university libraries of EA.

Findings

The research findings indicate that the librarians were more familiar with Web 2.0 tools such as wikis and blogs. While librarians widely use blogs and wikis, tools such as social bookmarking, social networks, RSS feeds, instant messaging and digital maps were less frequently used. Results obtained from present study indicated that librarians use Web 2.0 tools mostly to communicate with friends and family, to keep up-to-date, to collaborate with colleagues and for curiosity and fun. Also, librarians believe that Web 2.0 tools can be used mostly for sharing information about library resources. Internet filtering, lack of access to high-speed internet and lack of training were the major obstacles for Web 2.0 adoption by librarians.

Originality/value

This study is a useful source for implementing Web 2.0-based technology in libraries. Also, this study will help managers understand the librarians’ needs about Web 2.0 to improve their library services.

Academic library website functions in the context of users’ information needs

The digital revolution has had a particular impact on the functioning of libraries: it has changed both the means of communicating with the users, and the nature of the service itself. In the case of academic libraries, an online presence is crucial due to the increased rate of Internet usage among their stakeholders, academics and students alike. From their perspective, library websites serve as digital gates to library services and resources. However, an academic library website may fulfil a wide array of functions and their importance can be variously prioritized. The purpose of our research was to find out which functions of academic library websites are viewed as the most important by a selected group of users: the students. To answer this question, we identified the main functions of academic library websites on the basis of desk research and designed a survey conducted among students of the University of Warsaw (Poland) and Vilnius University (Lithuania) ( n=680). The picture of users’ information needs with regard to content of the academic library website revealed by our research allows us to draw conclusions about the functions of the academic library website distinctive from those already mentioned in the subject literature. From the perspective of a user-centric approach we distinguished five functions of the academic library website: (1) supporting the usage of the collection (online and traditional); (2) promotion of culture; (3) gateway for locating information on the Web; (4) education; (5) creation of library’s online image.

Improving relations between users and libraries: a survey of Chinese academic libraries

Purpose

This study aims to investigate the effectiveness of library services according to user experiences (UXs). The study discusses underlying internal problems existing in libraries that affect user satisfaction. Furthermore, it seeks to identify ways to improve the UX.

Design/methodology/approach

The methodology comprised a questionnaire administered at Nanjing University Library, China. The survey examined users’ satisfaction with the online public access catalogue, locating books on the shelves, and users’ participation in the organization of library resources. This study used the annual reading quantity of users system, a new system of measurement that distinguishes between informal and avid library users.

Findings

The data analysis indicated poor user satisfaction. The problems were mainly associated with the libraries’ resource organization, such as descriptive cataloguing, subject headings and classification, which is controlled by library administration. Moreover, users’ feedback is not integrated within the library system. Because of the process-oriented architecture of the current integrated library system, librarians and users do not communicate effectively. These barriers between users and the library staff members are difficult to overcome.

Originality/value

The study describes that the results relate to user satisfaction with searching and locating books based on the patron’s reading level. Differences were observed between light and avid readers in terms of satisfaction with the ease of searching and finding books. This demonstrates the internal connections of these results with library procedures. Furthermore, this study identifies improvement measures to resolve these problems.

Internet of Things – potential for libraries

Purpose

– The purpose of this paper is to subject the potential of Internet of Things (IoT) technology for libraries in terms of the possible scope and usage forms of this technology in public and academic library services.

Design/methodology/approach

– Based on analysis of the subject literature, the main areas of IoT applications in commercial institutions were identified, then an analysis of Library and Information Science English-language literature from the years 2010 to 2015 was conducted in order to create a profile of modern library services. The range of activities of commercial and non-commercial institutions were compared to ascertain if areas in which commercial entities using or planning to use IoT could also be an inspiration for libraries. In this way, a theoretical model of IoT use in library activities was developed.

Findings

– The research showed that IoT technology might have the potential to be used in library services and other activities, similar to how it is implemented in the commercial sector.

Research limitations/implications

– The aim of the paper is to determine the possible, not the actual, scope and forms of using this technology in public and academic libraries’ services.

Practical implications

– The results can be widely used in libraries as an inspiration for the use of IoT technology in modern library services.

Social implications

– The use of new technologies in libraries can help to improve the image of these institutions in the eyes of users, especially the younger generation.

Originality/value

– The use of IoT in libraries is a new issue that has not been studied much yet. The issue of using the potential of this technology for the needs of libraries has, in recent years, been raised at international conferences, become a subject of interest to librarian associations, and been widely discussed in the blogosphere, thus proving that this topic is important to practitioners. It is difficult, however, to find any scientific, comprehensive studies of this topic.

Investigating factors affecting the acceptance of self-service technology in libraries

Purpose

– The self-service technology (SST) launched outside libraries has received great attention in Taiwan. This automatic book stop (ABS), FastBook, has raised some interesting issues regarding users’ behavior in the library context. The purpose of this paper is: first, to assess critical variables that contribute to users’ acceptance of SST in the library context; second, to propose an integrated SST acceptance model in terms of technological and individual factors; and third, to further examine the gender differences among all the theoretical relationships proposed in this research model.

Design/methodology/approach

– Based on a sound theoretical foundation, the authors proposed a research model to investigate users’ intention to adopt FastBook, including both technological and individual factors. The survey methodology and structural equation modeling were used in this study.

Findings

– The proposed model successfully accounted for about 92 percent of the total variance explained in attitude and 45 percent in behavioral intention (BI). Individuals’ attitudes toward FastBook had a significant impact on their usage intention. All three technological characteristics (perceived ease of use, usefulness, and reachability) and one individual trait (self-efficacy) were confirmed as critical determinants of attitude. Note that the effect of self-efficacy on attitude was much stronger for male than for female users.

Originality/value

– The SST launched outside libraries has received great popularity and extended the library service to readers in Taiwan. This research connected actual users’ experience and the SST literature to provide a conceptual understanding of FastBook adopting process.