Observing organisational transformation of the public sector in the e-government era

ParlTech: Transformation Framework for the Digital Parliament

Societies are entering the age of technological disruption, which also impacts governance institutions such as parliamentary organizations. Thus, parliaments need to adjust swiftly by incorporating innovative methods into their organizational culture and novel technologies into their working procedures. Inter-Parliamentary Union World e-Parliament Reports capture digital transformation trends towards open data production, standardized and knowledge-driven business processes, and the implementation of inclusive and participatory schemes. Nevertheless, there is still a limited consensus on how these trends will materialize into specific tools, products, and services, with added value for parliamentary and societal stakeholders. This article outlines the rapid evolution of the digital parliament from the user perspective. In doing so, it describes a transformational framework based on the evaluation of empirical data by an expert survey of parliamentarians and parliamentary administrators. Basic sets of tools and technologies that are perceived as vital for future parliamentary use by intra-parliamentary stakeholders, such as systems and processes for information and knowledge sharing, are analyzed. Moreover, boundary conditions for development and implementation of parliamentary technologies are set and highlighted. Concluding recommendations regarding the expected investments, interdisciplinary research, and cross-sector collaboration within the defined framework are presented.

Strategic Orientation and Effects of E-Administration: Findings from the Miles and Snow Framework

Much has been written about the strategic orientation of public administration organizations (prospecting, defending, reacting, and analyzing) and their consequences for organizational effects, but little is dedicated to e-administration. Is the provision of services using IT affecting the adoption of strategic orientation and its effects? The paper is dealing with e-administration issues, specifically in terms of the impact of the Miles and Snow strategic orientation on e-administration effects. To measure e-administration effects, the author’s personal tool using the Common Assessment Framework (CAF) criterion has been proposed. The data collection was conducted using the Computer-Assisted Web Interview (CAWI) method, in the period from November 2017 to January 2018. Two hundred and twenty-six Polish organizations took part in the study. The objective of this study, i.e., assessing the impact of strategic orientation and e-administration effects, was achieved by using the Ordinary Least Squares (OLS) method. It is indicated that the Defender orientation is positively associated with the effects of e-administration.

Reengineering as a strategic stance for e-governance success - mediating role of core competencies

Purpose

The purpose of this paper is to investigate how to strategically reengineer the government processes in e-governance to ensure the implementation of future-oriented and sustainable e-governance across developing countries.

Design/methodology/approach

This study has used learning from the theory of strategic intent. The present study has been conducted using exploratory sequential mixed method research. The findings of exploratory study, supported by extant literature on reengineering, core competencies and e-governance success, forms the basis for proposed research framework, which is empirically tested with 359 respondents from the two government departments in India using partial least square technique.

Findings

The findings of this study suggested that it is needed to reengineer the government processes with a view to develop the core competencies to ensure the long-term success of e-governance implementation in terms of future-orientation and sustainability. The reengineering transformations are found to have significant positive effect on the core competencies development that, in turn, has a positive effect on the success of e-governance.

Research limitations/implications

The limitation of this study is the small sample size of qualitative and quantitative study owing to the missing willingness of government officials to respond to the research instruments.

Practical implications

The findings of this study would help e-governance practitioners to focus on the key strategic areas which will ensure the long-term success of e-governance and make the same valuable for the current and upcoming generations.

Originality/value

This study made an original contribution to e-governance literature by developing and validating a theoretical model for empirically assessing the strategic effect of business process reengineering changes on e-governance success (in terms of future orientation and sustainability) through mediating variable, core competencies.

Identifying factors affecting the acceptance of government to government system in developing nations – empirical evidence from Nepal

Purpose

This paper aims to examine the factors that might influence the acceptance of government-to-government (G2G) systems in the Government of Nepal (GoN), to enhance the communication for coordination among government agencies.

Design/methodology/approach

After reviewing the Unified Model for E-Government Acceptance (UMEGA), interviews, focus group discussions with government officials and interviews with the retired senior government officials, a conceptual model has been proposed. The model is empirically tested with 234 responses collected from the government officials working in the central ministries of GoN using the structural equation modeling technique.

Findings

The result showed that factors considered from UMEGA such as performance expectancy, effort expectancy, facilitating conditions and attitude have a significant influence on the behavioral intention to use the system in the GoN. Also, the identified factors such as a commitment from leadership, awareness among leadership and transparency have a significant influence on the behavioral intention of the users to accept the system.

Research limitations/implications

The low sample size is one of the major limitations of this research.

Practical implications

The findings show that the identified factors have a significant influence on the acceptance model and provide useful insights to policymakers, government officials and system developers to achieve the successful implementation of the e-government system in Nepal. The findings can be used by the academicians and e-government practitioners to extend it to other developing nations.

Originality/value

This research work explores the factors affecting the acceptance of a G2G system in GoN through the modification of the UMEGA model. To the best of the authors’ knowledge, this is a novel research in the context of Nepal, where the implementation of e-government has been analyzed from the perspectives of acceptance models to support the better implementation of e-governance systems.