|
1
|
Basu R, Bhola P, Ghosh I, Dan PK. Critical linkages between quality management practices and performance from Indian IT enabled service SMEs. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 2016. [DOI: 10.1080/14783363.2016.1252259] [Citation(s) in RCA: 10] [Impact Index Per Article: 1.1] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/20/2022]
Affiliation(s)
- Rana Basu
- Rajendra Mishra School of Engineering Entrepreneurship, Indian Institute of Technology, Kharagpur 721302, India
| | - Prabha Bhola
- Rajendra Mishra School of Engineering Entrepreneurship, Indian Institute of Technology, Kharagpur 721302, India
| | - Indranil Ghosh
- Calcutta Business School, 24 Parganas South, Kolkata 743503, West Bengal
| | - Pranab K Dan
- Rajendra Mishra School of Engineering Entrepreneurship, Indian Institute of Technology, Kharagpur 721302, India
| |
Collapse
|
|
2
|
Sweis RJ, Mahmoud Saleh FI, Dahiyat SE, Sweis NJ, Saleh RA, Diab H. Benchmarking of TQM practices in INGOs: a literature review. BENCHMARKING-AN INTERNATIONAL JOURNAL 2016. [DOI: 10.1108/bij-02-2015-0013] [Citation(s) in RCA: 14] [Impact Index Per Article: 1.6] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
– The purpose of this paper is to aggregate significant part of debates in the field of International Non-Governmental Organizations (INGOs) toward performance improvement by benchmarking of the Total Quality Management (TQM) practices, and to propose TQM-Benchmarking model as a seed for future research in the context of INGOs.
Design/methodology/approach
– TQM practices for INGOs were first identified based on critical synthesis of the literature for both, existing for-profit TQM literature and the INGOs field-specific quality and accountability frameworks, initiatives, and practices (Jordan introduced as an example) followed by solicitation of the opinions of experts and colleagues through personal interviews and focus group discussions to define the proposed TQM-Benchmarking model.
Findings
– TQM-Benchmarking model of six practices vital to INGOs performance are proposed by this review including leadership and management commitment, beneficiaries focus and participation, partnership management for sustainability, human resource (HR) focus, process management and learning and continuous improvement, and use of quality information.
Originality/value
– While TQM practices succeed in improving performance of for-profit organizations, this review proposed TQM-Benchmarking model with field-specific practical pillars of performance improvement in the INGOs.
Collapse
|