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McGuire J, De Cremer D, Hesselbarth Y, De Schutter L, Mai KM, Van Hiel A. The reputational and ethical consequences of deceptive chatbot use. Sci Rep 2023; 13:16246. [PMID: 37758742 PMCID: PMC10533525 DOI: 10.1038/s41598-023-41692-3] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/08/2022] [Accepted: 08/30/2023] [Indexed: 09/29/2023] Open
Abstract
The use of chatbots is becoming widespread as they offer significant economic opportunities. At the same time, however, customers seem to prefer interacting with human operators when making inquiries and as a result are not as cooperative with chatbots when their use is known. This specific situation creates an incentive for organizations to use chatbots without disclosing this to customers. Will this deceptive practice harm the reputation of the organization, and the employees who work for them? Across four experimental studies, we demonstrate that prospective customers, who interact with an organization using chatbots, perceive the organization to be less ethical if the organization does not disclose the information about the chatbot to their customers (Study 1). Moreover, employees that work for an organization which requires them to facilitate the deceptive use of a chatbot exhibit greater turnover intentions (Study 2) and receive worse job opportunities from recruiters in both a hypothetical experimental setting (Study 3) and from professional job recruiters in the field (Study 4). These results highlight that using chatbots deceptively has far reaching negative effects, which begin with the organization and ultimately impact their customers and the employees that work for them.
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Affiliation(s)
- Jack McGuire
- Department of Management and Organisation, NUS Business School, National University of Singapore, 15 Kent Ridge Drive, Singapore, 119245, Singapore.
| | - David De Cremer
- Department of Management and Organizational Development, D'Amore-McKim School of Business, Northeastern University, 370 Huntington Ave, Boston, MA, 02115, USA
| | - Yorck Hesselbarth
- Department of Management, ESCP Business School - Berlin Campus, Heubnerweg 8-10, 14059, Berlin, Germany
| | - Leander De Schutter
- Rotterdam School of Management, Erasmus University Rotterdam, Burgemeester Oudlaan 50, 3062 PA, Rotterdam, The Netherlands
| | - Ke Michael Mai
- Department of Management and Organisation, NUS Business School, National University of Singapore, 15 Kent Ridge Drive, Singapore, 119245, Singapore
| | - Alain Van Hiel
- Department of Developmental, Personality and Social Psychology, Ghent University, Henri Dunantlaan 2, 9000, Ghent, Belgium
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Rinn R, Ludwig J, Fassler P, Deutsch R. Cues of wealth and the subjective perception of rich people. CURRENT PSYCHOLOGY 2022. [DOI: 10.1007/s12144-022-03763-y] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/03/2022]
Abstract
AbstractThese pre-registered studies shed light on the cues that individuals use to identify rich people. In two studies (N = 598), we first developed a factor-analytical model that describes the content and the mental structure of 24 wealth cues. A third within-subject study (N = 89) then assessed the perception of rich subgroups based on this model of wealth cues. Participants evaluated the extent to which the wealth cues applied to two distinct subgroups of rich people. The results show: German and US-American participants think that one can identify rich people based on the same set of cues which can be grouped along the following dimensions: luxury consumption, expensive hobbies, spontaneous spending, greedy behavior, charismatic behavior, self-presentation, and specific possessions. However, Germans and US-Americans relied on these cues to different degrees to diagnose wealth in others. Moreover, we found evidence for subgroup-specific wealth cue profiles insofar as target individuals who acquired their wealth via internal (e.g., hard work) compared to external means (e.g., lottery winners) were evaluated differently on these wealth cues, presumably because of their perceived differences in valence and competence. Together, this research provides new insights in the cognitive representation of the latent construct of wealth. Practical implications for research on the perception of affluence, and implications for political decision makers, are discussed in the last section.
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Härtel TM, Leckelt M, Grosz MP, Küfner ACP, Geukes K, Back MD. Pathways From Narcissism to Leadership Emergence in Social Groups. EUROPEAN JOURNAL OF PERSONALITY 2021. [DOI: 10.1177/08902070211046266] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Abstract
Narcissists successfully emerge as leaders. However, the processes by which this occurs are mostly unknown. Following a dual-pathway approach and differentiating between agentic (narcissistic admiration) and antagonistic (narcissistic rivalry) narcissism, we investigated the behavioral processes underlying narcissists’ leadership emergence in social groups. We applied data from a multimethodological laboratory study ( N = 311) comprising three groups of variables: personality traits, expressed interaction behaviors, and interpersonal perceptions. Prior to the laboratory sessions, participants provided self-reported answers to various narcissism measures. Interpersonal perceptions were obtained from round-robin ratings after participants completed the Lost on the Moon task in small groups. Participants’ behaviors during the group discussion were videotaped and coded by trained raters. Results supported the notion of a pathway from agentic narcissism to leadership (measured as target effects of being seen as a leader) determined by narcissistic admiration, dominant-expressive behavior, and being seen as assertive. To clarify narcissism’s relationship to leadership emergence, the effects were (a) contrasted with narcissism’s effects on popularity and (b) set in relation to process pathways leading from intelligence and physical attractiveness to leadership. The findings underscore the benefits of a behavioral pathway approach for unravelling the impact of narcissism on leadership emergence.
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Affiliation(s)
- Tobias M. Härtel
- Department of Psychology, University of Münster, University of Münster, Münster, Germany
- School of Business Administration and Economics, University of Osnabrück, Germany
| | - Marius Leckelt
- Department of Psychology, University of Mainz, Mainz, Germany
| | - Michael P. Grosz
- Department of Psychology, University of Münster, University of Münster, Münster, Germany
| | - Albrecht C. P. Küfner
- Department of Psychology, University of Münster, University of Münster, Münster, Germany
| | - Katharina Geukes
- Department of Psychology, University of Münster, University of Münster, Münster, Germany
| | - Mitja D. Back
- Department of Psychology, University of Münster, University of Münster, Münster, Germany
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Sustainability of State Budgetary Expenses: Tax Compliance of Low-, Middle-, and High-Income Groups—The Evidence from the Czech Republic. SUSTAINABILITY 2021. [DOI: 10.3390/su13168966] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/04/2023]
Abstract
In the aftermath of the COVID pandemic, the long-term sustainability of state budgetary expenses is intimately connected to tax compliance. The new solidarity tax is one of the policies designed to help. In the Czech Republic, solidarity tax, introduced in the aftermath of the financial crisis of 2008–2009, is still levied. This paper studies the tax compliance of different income groups in the presence of solidarity tax. Most existing studies suggest declining tax compliance with income, though others found the opposite. This paper argues that the association of tax compliance with income is more complex. This paper assesses tax compliance as related to income in a continuous setting and by comparing income groups employing a large sample from the Czech Republic (N = 1811, 60.6% female, aged 18–82, M ± SD: 51.3 ± 17.2; 19.3% with higher education). Methodologically we rely on ANOVA analyses with post-hoc tests, correlations, and ordinal regressions. We find that the associations of income and tax compliance of linear, quadratic, shift position, and slope were not statistically significant if controlling for age, gender, and education. The ethical acceptability of cheating on tax is the lowest in the middle-income group, presenting 33% of the sample. The lowest and the highest income group show more ethical flexibility in claiming state benefits if not entitled. The paper presents interesting ideas for policymakers on the tax behavior of different income groups.
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How can successful people share their goodness with the world: The psychological mechanism underlying the upper social classes’ redistributive preferences and the role of humility. ACTA PSYCHOLOGICA SINICA 2021. [DOI: 10.3724/sp.j.1041.2021.01161] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/25/2022]
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Côté S, Stellar JE, Willer R, Forbes RC, Martin SR, Bianchi EC. The Psychology of Entrenched Privilege: High Socioeconomic Status Individuals From Affluent Backgrounds Are Uniquely High in Entitlement. PERSONALITY AND SOCIAL PSYCHOLOGY BULLETIN 2020; 47:70-88. [PMID: 32418465 DOI: 10.1177/0146167220916633] [Citation(s) in RCA: 15] [Impact Index Per Article: 3.8] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/15/2022]
Abstract
As rates of intergenerational social mobility decline, it is increasingly important to understand the psychological consequences of entrenched socioeconomic privilege. Here, we explore whether current and childhood socioeconomic status (SES) are interactively related to entitlement, such that among currently high SES individuals, those from affluent backgrounds are likely to feel uniquely high levels of entitlement, whereas currently low SES individuals feel low entitlement regardless of their backgrounds. A meta-analysis of four exploratory studies (total N = 3,105) found that currently high SES individuals who were also raised in high SES households were especially inclined to report feeling entitled, a pattern that was robust across three indicators of SES: income, education, and subjective SES. Results of a preregistered, confirmatory study (N = 1,058) replicated this interactive pattern for education and subjective SES, though not for income. Our findings highlight the importance of considering current and childhood SES jointly to understand the psychological consequences of SES.
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Grapsas S, Brummelman E, Back MD, Denissen JJA. The "Why" and "How" of Narcissism: A Process Model of Narcissistic Status Pursuit. PERSPECTIVES ON PSYCHOLOGICAL SCIENCE 2020; 15:150-172. [PMID: 31805811 PMCID: PMC6970445 DOI: 10.1177/1745691619873350] [Citation(s) in RCA: 86] [Impact Index Per Article: 21.5] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/24/2022]
Abstract
We propose a self-regulation model of grandiose narcissism. This model illustrates an interconnected set of processes through which narcissists (i.e., individuals with relatively high levels of grandiose narcissism) pursue social status in their moment-by-moment transactions with their environments. The model shows that narcissists select situations that afford status. Narcissists vigilantly attend to cues related to the status they and others have in these situations and, on the basis of these perceived cues, appraise whether they can elevate their status or reduce the status of others. Narcissists engage in self-promotion (admiration pathway) or other-derogation (rivalry pathway) in accordance with these appraisals. Each pathway has unique consequences for how narcissists are perceived by others, thus shaping their social status over time. The model demonstrates how narcissism manifests itself as a stable and consistent cluster of behaviors in pursuit of social status and how it develops and maintains itself over time. More broadly, the model might offer useful insights for future process models of other personality traits.
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Affiliation(s)
| | - Eddie Brummelman
- Research Institute of Child Development and Education, University of Amsterdam
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Smeets P, Whillans A, Bekkers R, Norton MI. Time Use and Happiness of Millionaires: Evidence From the Netherlands. SOCIAL PSYCHOLOGICAL AND PERSONALITY SCIENCE 2019. [DOI: 10.1177/1948550619854751] [Citation(s) in RCA: 8] [Impact Index Per Article: 1.6] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Abstract
How do the very wealthy spend their time, and how does time use relate to well-being? In two studies in the Netherlands, the affluent ( N = 863; N = 690) and the general population ( N = 1,232; N = 306) spent time in surprisingly similar ways such as by spending the same amount of time working. Yet the nature of their time use differed in critical ways that are related to life satisfaction. In Study 1, millionaires spent more time engaged in active leisure (e.g., exercising and volunteering) rather than passive leisure (e.g., watching television and relaxing). In Study 2, millionaires spent more time engaged in tasks at work over which they had more control. The affluent sample belongs to the top of the income and wealth distribution, representing a significantly wealthier sample than in previous studies. These results further our understanding of when and how wealth may translate into greater well-being. All materials for this article are available at https://osf.io/vndmt/
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Affiliation(s)
- Paul Smeets
- School of Business and Economics, Maastricht University, Maastricht, the Netherlands
| | | | - Rene Bekkers
- Vrije Universiteit Amsterdam, Amsterdam, the Netherlands
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Longitudinal Associations of Narcissism with Interpersonal, Intrapersonal, and Institutional Outcomes: An Investigation Using a Representative Sample of the German Population. COLLABRA-PSYCHOLOGY 2019. [DOI: 10.1525/collabra.248] [Citation(s) in RCA: 6] [Impact Index Per Article: 1.2] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Most studies have treated grandiose narcissism as a unidimensional construct and investigated its associations in cross-sectional convenience samples. The present research systematically addresses these limitations by investigating the associations of agentic and antagonistic aspects of narcissism in the interpersonal, intrapersonal, and institutional domains, cross-sectionally and longitudinally in a population-representative sample. We used data (N = 1,526) from the representative, longitudinal German Socio-economic Panel study innovation sample (SOEP-IS). Both pre-registered and exploratory research questions regarding interpersonal, intrapersonal, and institutional outcomes of agentic and antagonistic aspects of narcissism were tested. Cross-sectional associations generally confirmed the differential adaptivity of narcissism aspects: While agentic narcissism was related tofriendship, happiness, self-esteem, employment, leadership and income, antagonistic narcissism was negatively related tointrapsychic adjustment. Longitudinally, agentic aspects were positively associated with holding a leadership position while the antagonistic aspects were related to lowerself-esteem and being unemployed. Additional differentiated longitudinal associations were found for different age groups with most associations being more pronounced in middle adulthood. The present research highlights the importance of studying grandiose narcissism as a two-dimensional construct, in populations that are diverse and representative of the broader population, and with outcomes relevant to the population studied.
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