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Vannelli S, Visintin F, Dosi C, Fiorini L, Rovini E, Cavallo F. A Framework for the Human-Centered Design of Service Processes Enabled by Medical Devices: A Case Study of Wearable Devices for Parkinson's Disease. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2024; 21:1367. [PMID: 39457340 PMCID: PMC11507211 DOI: 10.3390/ijerph21101367] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Received: 06/10/2024] [Revised: 10/03/2024] [Accepted: 10/09/2024] [Indexed: 10/28/2024]
Abstract
The successful introduction of medical devices (MDs) in real-world settings hinges on designing service processes that cater to stakeholders' needs. While human-centered design (HCD) approaches have been widely applied to service process innovation, the literature lacks a methodology that leverages MDs' key features to design service processes that meet stakeholders' needs. This study aims to fill this gap by developing a framework for the HCD of service processes enabled by MDs. The proposed framework mixes and adapts methodological elements from HCD and technology-enabled design approaches and proposes four new tools. The five-phase framework was applied to the design of a new Parkinson's disease diagnosis and treatment process (PD-DTP) enabled by two wearable MDs for the detection of motor symptoms. The case study lasted five months and involved 42 stakeholders in 21 meetings (interviews, focus groups, etc.). Thanks to the case study, the framework was tested, and a new PD-DTP that could benefit all stakeholders involved was identified. This study provides a framework that, in addition to contributing to theory, could assist MDs developers and healthcare managers in designing service processes that cater to stakeholders' needs by leveraging MDs' key features.
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Affiliation(s)
- Sara Vannelli
- Dipartimento di Ingegneria Industriale, University of Florence, Viale Morgagni 40/44, 50134 Florence, Italy; (F.V.); (L.F.); (E.R.); (F.C.)
| | - Filippo Visintin
- Dipartimento di Ingegneria Industriale, University of Florence, Viale Morgagni 40/44, 50134 Florence, Italy; (F.V.); (L.F.); (E.R.); (F.C.)
| | - Clio Dosi
- Dipartimento di Scienze Aziendali, University of Bologna, Via Capo di Lucca 34, 40126 Bologna, Italy;
| | - Laura Fiorini
- Dipartimento di Ingegneria Industriale, University of Florence, Viale Morgagni 40/44, 50134 Florence, Italy; (F.V.); (L.F.); (E.R.); (F.C.)
- The BioRobotics Institute, Scuola Superiore Sant’Anna, Viale Rinaldo Piaggio 34, Pontedera, 56025 Pisa, Italy
| | - Erika Rovini
- Dipartimento di Ingegneria Industriale, University of Florence, Viale Morgagni 40/44, 50134 Florence, Italy; (F.V.); (L.F.); (E.R.); (F.C.)
- The BioRobotics Institute, Scuola Superiore Sant’Anna, Viale Rinaldo Piaggio 34, Pontedera, 56025 Pisa, Italy
| | - Filippo Cavallo
- Dipartimento di Ingegneria Industriale, University of Florence, Viale Morgagni 40/44, 50134 Florence, Italy; (F.V.); (L.F.); (E.R.); (F.C.)
- The BioRobotics Institute, Scuola Superiore Sant’Anna, Viale Rinaldo Piaggio 34, Pontedera, 56025 Pisa, Italy
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Jalowski M, Oks SJ, Möslein KM. Fostering knowledge sharing: Design principles for persuasive digital technologies in open innovation projects. CREATIVITY AND INNOVATION MANAGEMENT 2022. [DOI: 10.1111/caim.12520] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/27/2022]
Affiliation(s)
- Max Jalowski
- Friedrich‐Alexander‐Universität Erlangen‐Nürnberg Nuremberg 90403 Germany
| | - Sascha Julian Oks
- Friedrich‐Alexander‐Universität Erlangen‐Nürnberg Nuremberg 90403 Germany
| | - Kathrin M. Möslein
- Friedrich‐Alexander‐Universität Erlangen‐Nürnberg Nuremberg 90403 Germany
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Malherbe M, Simon F. Intergroup power dynamics during the idea journey: A two‐way relationship between power and social identity. CREATIVITY AND INNOVATION MANAGEMENT 2022. [DOI: 10.1111/caim.12485] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/27/2022]
Affiliation(s)
| | - Fanny Simon
- NORMANDIE UNIV, UNICAEN, NIMEC, Campus 1 Caen France
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