Abstract
OBJECTIVE
To document women's evaluations of their labor and delivery nurses.
DESIGN
An exploratory, qualitative study using open-ended, intensive, tape-recorded interviews.
SETTING
Postpartum unit of a 400-bed midwestern hospital, except for two interviews in the women's homes.
PARTICIPANTS
Sixty-one Lamaze-prepared, married, multigravidae, aged 21-37 years.
RESULTS
Ninety percent of the women evaluated their nurses favorably, 10% unfavorably. Nurses were evaluated favorably because of their positive participation (80%), acceptance (78%), information giving (75%), encouragement (65%), presence (53%), and competence (7%).
CONCLUSIONS
Although technical competence is important, manner, provision of supportive care, and acceptance of each woman as a unique human being may be a nurse's most important characteristics.
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