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Roberts NA, Alexander K, Wyld D, Janda M. Statistical process control assessed implementation fidelity of patient-reported outcome measures (PROMs) in routine care. J Clin Epidemiol 2020; 127:76-86. [PMID: 32569618 DOI: 10.1016/j.jclinepi.2020.06.022] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/23/2019] [Revised: 06/10/2020] [Accepted: 06/16/2020] [Indexed: 11/19/2022]
Abstract
OBJECTIVES Ensuring implementation fidelity of patient-reported outcome measures (PROMs) in the complex clinical setting remains exigent. We aimed to integrate the routine use of PROM reports in day-to-day patient care and assess the implementation outcomes using statistical process control (SPC) methods. STUDY DESIGN AND SETTING This prospective pilot study used an implementation science framework to integrate PROMs. SPC analysis was applied to track patient completion rates and staff acknowledgment rates over time. Daily observational data across clinical areas were collected to assess potential variations. RESULTS Data were available from 324 patient encounters over 14 weeks. On average, 78% (52% to 100%) of eligible patients entering the clinic completed the PROMs; staff acknowledged 78% (50-100%) of these patient reports. Most patterns of fluctuation were inside the control frame. Dips in compliance relating to changes in clinic daily routine, including the introduction of the second randomized clinic, were quickly resolved with a structured response. CONCLUSION Implementation of PROMs was feasible with reasonable patient completion and staff acknowledgment rates. Fidelity was vulnerable to barriers impacting the daily routine or unusual events in the clinics, suggesting that greater standardization and integration into clinic processes may yet further improve compliance and consistency of reporting.
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Affiliation(s)
- Natasha A Roberts
- Cancer Care Services, Royal Brisbane and Women's Hospital, Herston, Queensland, Australia; School of Public Health and Social Work, and the Institute of Health and Biomedical Innovation, Queensland University of Technology, Kelvin Grove, Queensland, Australia.
| | - Kimberly Alexander
- Cancer and Palliative Care Outcomes Centre, Centre for Healthcare Transformation, Queensland University of Technology, Kelvin Grove, Queensland, Australia; St Vincent's Private Hospital Northside, Chermside, Australia
| | - David Wyld
- Department of Medical Oncology, Royal Brisbane and Women's Hospital, Herston, Queensland, Australia; Faculty of Medicine, University of Queensland, Brisbane, Queensland, Australia
| | - Monika Janda
- School of Public Health and Social Work, and the Institute of Health and Biomedical Innovation, Queensland University of Technology, Kelvin Grove, Queensland, Australia; Centre for Health Services Research, The University of Queensland, Woolloongabba, Queensland, Australia
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DeGirolamo K, D'Souza K, Hall W, Joos E, Garraway N, Sing CK, McLaughlin P, Hameed M. Process mapping as a framework for performance improvement in emergency general surgery. Can J Surg 2017. [PMID: 29368672 DOI: 10.1503/cjs.004417] [Citation(s) in RCA: 7] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/01/2022] Open
Abstract
BACKGROUND Emergency general surgery conditions are often thought of as being too acute for the development of standardized approaches to quality improvement. However, process mapping, a concept that has been applied extensively in manufacturing quality improvement, is now being used in health care. The objective of this study was to create process maps for small bowel obstruction in an effort to identify potential areas for quality improvement. METHODS We used the American College of Surgeons Emergency General Surgery Quality Improvement Program pilot database to identify patients who received nonoperative or operative management of small bowel obstruction between March 2015 and March 2016. This database, patient charts and electronic health records were used to create process maps from the time of presentation to discharge. RESULTS Eighty-eight patients with small bowel obstruction (33 operative; 55 nonoperative) were identified. Patients who received surgery had a complication rate of 32%. The processes of care from the time of presentation to the time of follow-up were highly elaborate and variable in terms of duration; however, the sequences of care were found to be consistent. We used data visualization strategies to identify bottlenecks in care, and they showed substantial variability in terms of operating room access. CONCLUSION Variability in the operative care of small bowel obstruction is high and represents an important improvement opportunity in general surgery. Process mapping can identify common themes, even in acute care, and suggest specific performance improvement measures.
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Affiliation(s)
- Kristin DeGirolamo
- From the Division of Trauma and Acute Care Surgery, Department of Surgery, University of British Columbia, Vancouver, BC (DeGirolamo, Joos, Garraway, Hameed); the Faculty of Medicine, University of British Columbia, Vancouver, BC (DeGirolamo, D'Souza, Joos, Garraway, Sing, McLaughlin, Hameed); the Centre for Clinical Epidemiology and Evaluation, School of Population and Public Health, University of British Columbia, Vancouver, BC (Hall); the Department of Emergency Medicine, University of British Columbia, Vancouver, BC (Sing); and the Department of Radiology, University of British Columbia, Vancouver, BC (McLaughlin)
| | - Karan D'Souza
- From the Division of Trauma and Acute Care Surgery, Department of Surgery, University of British Columbia, Vancouver, BC (DeGirolamo, Joos, Garraway, Hameed); the Faculty of Medicine, University of British Columbia, Vancouver, BC (DeGirolamo, D'Souza, Joos, Garraway, Sing, McLaughlin, Hameed); the Centre for Clinical Epidemiology and Evaluation, School of Population and Public Health, University of British Columbia, Vancouver, BC (Hall); the Department of Emergency Medicine, University of British Columbia, Vancouver, BC (Sing); and the Department of Radiology, University of British Columbia, Vancouver, BC (McLaughlin)
| | - William Hall
- From the Division of Trauma and Acute Care Surgery, Department of Surgery, University of British Columbia, Vancouver, BC (DeGirolamo, Joos, Garraway, Hameed); the Faculty of Medicine, University of British Columbia, Vancouver, BC (DeGirolamo, D'Souza, Joos, Garraway, Sing, McLaughlin, Hameed); the Centre for Clinical Epidemiology and Evaluation, School of Population and Public Health, University of British Columbia, Vancouver, BC (Hall); the Department of Emergency Medicine, University of British Columbia, Vancouver, BC (Sing); and the Department of Radiology, University of British Columbia, Vancouver, BC (McLaughlin)
| | - Emilie Joos
- From the Division of Trauma and Acute Care Surgery, Department of Surgery, University of British Columbia, Vancouver, BC (DeGirolamo, Joos, Garraway, Hameed); the Faculty of Medicine, University of British Columbia, Vancouver, BC (DeGirolamo, D'Souza, Joos, Garraway, Sing, McLaughlin, Hameed); the Centre for Clinical Epidemiology and Evaluation, School of Population and Public Health, University of British Columbia, Vancouver, BC (Hall); the Department of Emergency Medicine, University of British Columbia, Vancouver, BC (Sing); and the Department of Radiology, University of British Columbia, Vancouver, BC (McLaughlin)
| | - Naisan Garraway
- From the Division of Trauma and Acute Care Surgery, Department of Surgery, University of British Columbia, Vancouver, BC (DeGirolamo, Joos, Garraway, Hameed); the Faculty of Medicine, University of British Columbia, Vancouver, BC (DeGirolamo, D'Souza, Joos, Garraway, Sing, McLaughlin, Hameed); the Centre for Clinical Epidemiology and Evaluation, School of Population and Public Health, University of British Columbia, Vancouver, BC (Hall); the Department of Emergency Medicine, University of British Columbia, Vancouver, BC (Sing); and the Department of Radiology, University of British Columbia, Vancouver, BC (McLaughlin)
| | - Chad Kim Sing
- From the Division of Trauma and Acute Care Surgery, Department of Surgery, University of British Columbia, Vancouver, BC (DeGirolamo, Joos, Garraway, Hameed); the Faculty of Medicine, University of British Columbia, Vancouver, BC (DeGirolamo, D'Souza, Joos, Garraway, Sing, McLaughlin, Hameed); the Centre for Clinical Epidemiology and Evaluation, School of Population and Public Health, University of British Columbia, Vancouver, BC (Hall); the Department of Emergency Medicine, University of British Columbia, Vancouver, BC (Sing); and the Department of Radiology, University of British Columbia, Vancouver, BC (McLaughlin)
| | - Patrick McLaughlin
- From the Division of Trauma and Acute Care Surgery, Department of Surgery, University of British Columbia, Vancouver, BC (DeGirolamo, Joos, Garraway, Hameed); the Faculty of Medicine, University of British Columbia, Vancouver, BC (DeGirolamo, D'Souza, Joos, Garraway, Sing, McLaughlin, Hameed); the Centre for Clinical Epidemiology and Evaluation, School of Population and Public Health, University of British Columbia, Vancouver, BC (Hall); the Department of Emergency Medicine, University of British Columbia, Vancouver, BC (Sing); and the Department of Radiology, University of British Columbia, Vancouver, BC (McLaughlin)
| | - Morad Hameed
- From the Division of Trauma and Acute Care Surgery, Department of Surgery, University of British Columbia, Vancouver, BC (DeGirolamo, Joos, Garraway, Hameed); the Faculty of Medicine, University of British Columbia, Vancouver, BC (DeGirolamo, D'Souza, Joos, Garraway, Sing, McLaughlin, Hameed); the Centre for Clinical Epidemiology and Evaluation, School of Population and Public Health, University of British Columbia, Vancouver, BC (Hall); the Department of Emergency Medicine, University of British Columbia, Vancouver, BC (Sing); and the Department of Radiology, University of British Columbia, Vancouver, BC (McLaughlin)
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