Do system quality and information quality affect job performance? The mediation role of users' perceptions

This study aims to analyze the influence of the system quality and information quality from the Correctional Database System (CDS) on the job performance of correctional Technical Support Officers (TSO) in Sumatra, either directly or through the mediating role of perceived ease of use and perceived usefulness. This study tested 118 correctional officers selected by the purposive sampling technique. A quantitative approach is used with Partial Least Square-Structural Equation Modeling analysis technique. It was found that the direct influence of the system and information quality on job performance is insignificant. Nonetheless, it shows that perceived ease of use and perceived usefulness fully mediate system quality and information quality on job performance. The findings demonstrate that perceived ease of use and perceived usefulness are important factors that motivate individual performance when supported by high-quality information systems. This study provides an overview of the use of a mandatory system for public organizations and the effects on user performance. It can be used as a basis for correctional institutions to strengthen and maintain a positive perception of CDS among their officers, such as through mentoring programs.

Students’ perception of academic databases as recognition of learning and research during the COVID-19 pandemic

Consistent with their goal of becoming a centre for educational excellence in teaching, learning and research, the authorities of Chinese higher education introduced their academic database system as one of their e-library services. However, the existing literature exhibits inadequate empirical measurements of academic databases in all aspects of higher education throughout the world during the COVID-19 pandemic. To address this gap, this study aims to validate the technology satisfaction model (TSM) for measuring students’ satisfaction in using academic databases for their learning and research purposes. This study also analysed local and international academic databases to explore whether these databases could play a moderating role in shaping learners’ satisfaction. The data were collected through a survey of 500 respondents studying at a research university in Shanghai. The results, which were analysed by structural equation modelling and the Rasch model, showed that students’ satisfaction is determined by three valid predictors: computer self-efficacy, perceived usefulness and ease of use, and causal direct and indirect relationships among these variables in the use of local and international academic databases. Our new findings on the moderating effect of local (i.e. Chinese) and international (e.g. English) academic databases highlighted that the TSM has successfully estimated dual databases and produced insignificant, dissimilar results. This study could aid local and international educators, researchers, information science professionals and others in measuring the perception of academic databases for learning and research. This research could also serve as a guideline for researchers and psychometricians in measuring innovative learning technologies using structural equation modelling and the Rasch model. This is the unique contribution of this study, which concludes that local and international academic databases are almost equally important for postgraduate students at a research university in China. Moreover, these students are satisfied in using these academic databases to learn and do research.

Estimation of the knowledge management model for performance measurement in university libraries

Purpose

The study aims to expand the literature on evaluating the performance of professionals and academic libraries, rationalizing management and providing reliable services to the academic community. The performance assessment model covers the four components (management competence, professional experience, financial add/projects and library services) in the context of the knowledge management model.

Design/methodology/approach

Based on quantitative data, the study defines a set of assumptions for testing the four components of performance evaluation within a knowledge management framework to develop appropriate and robust models for improving employee performance and library services. The structural equation model has been applied to sample data from 339 administrative librarians at 190 universities in Pakistan.

Findings

Statistical evidence confirms that the applicability of the proposed performance-based model enhances management competence, makes accurate decisions, develops professional skills and strengthens human resource organization and knowledge management techniques in developing the efficiency of academic libraries.

Practical implications

In the long term, academic leaders and policymakers value investment in the professional development of top library management as they participate in the decision-making process. Organizing training for service employees, supporting innovative research projects and providing library technology infrastructures ultimately improve academic performance and research when integrated into the knowledge management model.

Originality/value

So far, comprehensive literature on performance and knowledge management has been published separately. However, based on the key data collected by senior library administrators using the structured research questionnaire, the comprehensive performance evaluation research based on a knowledge management model is innovative to improve academic library services and close the literature gap.

Knowledge-based society and emerging disciplines: a correlation of academic performance

Purpose

Digital libraries promote and accelerate scientific research in academic institutions. The subscribed database resources of digital libraries have become an increasingly valuable asset for researchers. Database resources help generate new ideas, determine research directions and promote productive academic interaction between teachers and students in the information age. The purpose of this study is to examine the use of electronic resources by students in various databases, the research productivity of the faculty in the science network and the number of students who graduate each year.

Design/methodology/approach

This study uses a quantitative method to collect secondary data from the central database of the Higher Education Commission (HEC) for the population of 26 universities for 2 years (2015–2016). In addition to the HEC digital library, data was also collected from the Web of Science to determine the quality academic performance of faculty and researchers. Moreover, in the study, the total strength of teaching staff and doctoral faculty was extracted from the HEC website for investigation. The authors applied the Spearman’s correlation test to the secondary data using Statistical Package for Social Sciences version 25.

Findings

The correlation results of the enrolled students and the downloaded papers from various databases were statistically insignificant (p > 0.05). However, the result showed a positive correlation (p < 0.05) between the use of selected/known databases from a number of databases accessed by the HEC. More importantly, it turns out that the faculty’s productivity in the scientific network and the number of students who graduated from public and private universities are found to be insignificant (p > 0.05). However, the authors found a positive correlation (p < 0.05) between doctoral and non-doctoral faculties, which show that a significant number of non-doctoral faculties are still actively involved in teaching and research.

Originality/value

Research based on academic activities by faculties and students, performed for the first time on the basis of secondary data, will help the HEC and university management to determine the right direction and develop plans to improve academic performance and research quality.