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Citation(s) in
RCA
5
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2008 (2)
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INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT (4)
SERVICE INDUSTRIES JOURNAL (1)
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Cited by Other Article(s)
1
Ueno A
. Is empowerment really a contributory factor to service quality?
SERVICE INDUSTRIES JOURNAL
2008. [DOI:
10.1080/02642060802230262
]
[
Citation(s) in
RCA
: 10
]
[
Impact Index Per Article: 0.6
]
[
Reference Citation Analysis
]
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[Indexed: 10/21/2022]
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2
Which management practices are contributory to service quality?
INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT
2008. [DOI:
10.1108/02656710810881890
]
[
Citation(s) in
RCA
: 25
]
[
Impact Index Per Article: 1.6
]
[
Reference Citation Analysis
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[Indexed: 11/17/2022]
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3
Subjective appraisal of service quality using fuzzy linguistic assessment.
INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT
2006. [DOI:
10.1108/02656710610688149
]
[
Citation(s) in
RCA
: 23
]
[
Impact Index Per Article: 1.3
]
[
Reference Citation Analysis
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[Indexed: 11/17/2022]
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4
Philip G
, Hazlett S. The measurement of service quality: a new P‐C‐P attributes model.
INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT
1997. [DOI:
10.1108/02656719710165482
]
[
Citation(s) in
RCA
: 126
]
[
Impact Index Per Article: 4.7
]
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[Indexed: 11/17/2022]
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5
Samson D
, Parker R. Service Quality: The Gap in the Australian Consulting Engineering Industry.
INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT
1994. [DOI:
10.1108/02656719410738993
]
[
Citation(s) in
RCA
: 18
]
[
Impact Index Per Article: 0.6
]
[
Reference Citation Analysis
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[Indexed: 11/17/2022]
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Impact Index Per Article
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