Overcoming communicative separation for stigma reconstruction: How pole dancers fight content moderation on Instagram

This article investigates how stigmatized groups get organized to fight stigmatization through content-moderation practices on social media platforms. We apply a communicative understanding of stigmatization and stigma management, theorizing stigmatization as disruptive for a stigmatized group’s communicative connections to (non-)stigmatized groups. This communicative separation makes it particularly difficult for the stigmatized to organize the beneficial relations to other (non-)stigmatized groups needed to reconstruct stigma jointly. In this article, we investigate how stigmatized groups reconstruct their stigma despite communicative separation. Empirically, we build on a netnographic case study of pole dancers protesting a shadowban on Instagram. Shadowbanning represents a stigmatization practice that moderates content based on its association with sex work. The analysis shows how pole dancers and other stigmatized groups manage stigmatization through a process of stigma maintenance and stigma reconstruction. By emphasizing their difference to sex work through assimilating fitness jargon and distancing themselves from the sex industry, the pole dancers maintain the stigma but regain their communicative abilities by siding with Instagram. This victory initiates a shift in emphasizing solidarity and allows pole dancers and other stigmatized groups to embrace the stigma, forge new ties, and reach out to (non-)stigmatized groups to reconstruct stigma jointly. This study extends the stigma management literature by showing the interlinkage between different stigma-management strategies and their implications for overcoming communicative separation. We conclude by discussing the hardships of organizing stigma reconstruction and stigmatized groups’ strategies to overcome them.

Gender and professionalism: Still a black box a call for research, debate and action. Suggestions from and beyond the pandemic crisis

The gender-professionalism nexus is the source of persistent inequalities in our society. Its continuing relevance emerges even more in the pandemic crisis as a revealing context of social dynamics, showing a “differential in visibility” among welfare professionals, associated with gender, status and power. The attribution of “masculine” and “feminine” connotations (re)produces structures of inequality: there are male/dominant and female/subordinate professions. The exploration of this nexus reveals the existence of two polar meanings of care and body work, as well as two conceptions of professionalism and citizenship. Caring as “therapy” is related to “work on the body” and reflects a classical conception of professionalism aimed at client-citizens; whereas caring as “to care for” is related to “work with and between bodies” and meets better new professionalism aimed at active citizens. Considering gender as professional practice ideology highlights how “gender commonality” is not a solution to inequalities. Furthermore, it can contribute to the deconstruction of the dominance structures. In a such research agenda, narratives of professionals are the key to open the black box. Taking up the challenge to open the gender-professionalism black box is not just a matter of research, but of political action, starting from academia itself.

Close Encounters: Intimate service interactions in lap dancing work as a nexus of ‘self-others-things’

Drawing on ethnographic research on lap dancing work, this paper focuses on how the subjectivities, interactions and settings that constitute the lap dancing industry come into being through three interrelated processes of encoding, embodying and embedding. In considering how these processes combine to ‘enact’ the industry, the paper draws on Merleau Ponty’s understanding of the world as a dynamic nexus of ‘self-others-things’. Focusing on how this nexus shapes lived experiences of intimate service interactions, the analysis considers how dancers continually negotiate customers’ expectations of the service encounter given the ways in which these are: (i) encoded in depictions of lap dancing work in marketing and advertising materials on club websites; (ii) embodied by lap dancers through their interactions with customers; and (iii) embedded within the materiality of lap dancing clubs. The paper shows how intimate service encounters can be understood as the outcome of a nexus of ‘self-others-things’ through which particular organizational subjectivities and settings are brought into being through these three interrelated processes.

Putting sexualized labour in the picture: Encoding ‘reasonable entitlement’ in the lap dancing industry

This article is based on a semiotic analysis of corporate websites in the lap dancing industry. Forming part of a larger ethnographic study of the UK lap dancing industry, it focuses on how the exchange relationship between dancers and customers is shaped by the industry’s online presence. Methodologically, it draws on Hancock’s semiotic approach to the analysis of organizational artefacts and Brewis’s writing on the importance of understanding how sex work is constructed and perceived. The article shows the importance of corporate websites as virtual spaces that landscape customer expectations of the exchange relationship emphasizing how these expectations perpetuate, on the one hand, a very prescriptive range of body images shaping the performance and consumption of lap dancing work, and on the other, an ambiguous suggestion of open-ended possibility. The article argues that, in combination, this landscaping of prescription and possibility constitutes a powerful organization of anticipation underpinning perceptions of reasonable entitlement within the lap dancing exchange relationship considering how this impacts upon the dancers’ experiences of this relationship. The analysis highlights both the importance of virtual corporate spaces in landscaping interactive service exchanges, as well as the intensification that results from the ambiguity encoded within these spaces, requiring service providers to reconcile anticipation and experience, prescription and possibility, within the exchange relationship.

What we can learn from de-valued and marginalised work/research

Purpose

– The purpose of this paper is to reflect on how QROM has become an outlet that gives voice to de-valued and marginalised work/research and those who undertake it. The authors present an overview of the research published in the journal over the past ten years that has provided rich accounts of hidden and marginalised groups and experiences. The authors also summarise the unique contributions of the research covered in the special issue the authors co-edited on doing dirty research using qualitative methodologies: lesson from stigmatized occupations (volume 9, issue 3).

Design/methodology/approach

– The authors adopt a literature review approach identifying key pieces covered in QROM that surface various forms of qualitative methods employed to illuminate the everyday practices of “Other” occupations, individuals and groups; experiences situated outside of the mainstream and often hidden, devalued and stigmatised as a result.

Findings

– The authors conclude that the articles published in QROM have demonstrated that in-context understandings are critically important. Such studies offer insights that are both unique and transferable to other settings. A number of invisible or hidden issues come to light in studying marginalised work/ers such as: the hidden texts, ambiguities and ambivalence which mark the experiences of those marginalised; that stigmatised work/research is embodied, emotional and reflexive; and, that expectations of reciprocity and insider-outsider complexities make the research experience rich, but sometimes uncomfortable.

Originality/value

– The authors review the research published in QROM over the past ten years that contributes to understandings of work, research and experiences of those who are often de-valued, silenced and marginalised in mainstream business and management studies.

Torture as normal work: The Bush Administration, the Central Intelligence Agency and ‘Enhanced Interrogation Techniques’

During the War on Terror, the Bush Administration authorized the US Central Intelligence Agency to employ ‘enhanced interrogation techniques’ to extract intelligence from alleged terrorists. Many organizations contended that ‘enhanced interrogation techniques’ were torture. Given that torture is morally reprehensible, the policy was constantly contested. This article argues that the Bush Administration attempted to legitimate the use of ‘enhanced interrogation techniques’ by making torture normal work. The Bush Administration did so by designating torture as legal, thus using a formal system of power that is publicly respected to validate and normalize their actions. Furthermore, by embedding torture in mundane organizational practices and rationalities, ‘enhanced interrogation’ was made to appear to be as ordinary as any other federal program. Hence, the article demonstrates how the legal system, as well as commonplace aspects of organizations can be employed by political elites to attempt to manage controversy around extreme policies by making them appear normal. However, a discourse of normality did not necessarily remove the taint from torture or create the results the political elites desired.

Stories, Disability, and “Dirty” Workers

Using creative writing to interpret phenomenological interviews, I examined the work lives of two disabled people with multiple sclerosis (MS). Stories were created from decades of my disability research experience, my personal work experiences with disability, examination of phenomenological interview transcripts of workers with MS, and by returning to the seminal ideas on dirty work by Hughes. I wanted to consider, in a new way, some of the challenges disabled people with MS might face at work. Stories are shared that reflect feelings of being a “dirty” worker, not because of the work that was done but because of having MS.

Organizing sovereign power: police and the performance of bare bodies

Drawing from Agamben’s theorization of sovereign power and bare lives, we engage with the narratives of three sets of murders in the state of Gujarat. These murders in Gujarat followed a pattern—the victims were almost always Muslims and were labeled as terrorists who had come to assassinate important politicians in the state, and the police claimed that these terrorists were killed in cross-fire. We analyse the empirical material pertaining to these murders to understand the organizational and political processes that were mobilized to legitimize them. We also focus on possibilities of resistance and subversion on account of the contradictions that emerge in the mobilization of these organizational and political processes, and thereby hope to make a call for organizing social relations around anchors other than sovereignty.