THE ICT-SUPPORTED UNIFIED PROCESS MODEL OF OFFSHORE OUTSOURCING OF SOFTWARE PRODUCTION: EXPLORATORY EXAMINATION AND VALIDATION

Various important benefits can be achieved through the successful management of offshore outsourcing. Numerous studies exist on outsourcing in general, yet the vast majority of extant literature on offshore outsourcing has dealt with information technology (IT) outsourcing from the client's perspective. Several frameworks, focusing on guiding information systems managers in relation to IT outsourcing, have been developed. However, none of these frameworks attempted to provide a holistic guideline to manage the entire process of offshore outsourcing of software production. There is a significant lack of studies dealing with the management of offshore outsourcing of software production from both the vendor's and client's perspectives. Thus, there is a great need to study such a multifaceted and complex phenomenon more deeply for both scenarios to find out the best practices for managing the unified process. In this study, we utilize the conceptual framework of The ICT-supported Unified Process Model of Offshore Software Production Outsourcing as our research model. We then validate this model by reviewing the vast extant literature, and by conducting multiple case studies from both the vendor's and client's viewpoints, where professionals with extensive experience in managing offshore outsourcing of software production are interviewed. The implications of the findings are discussed for both practical and research purposes.

Houston, We've had a Problem… … Offshoring, is Employment and the is Discipline: Perception is not Reality

We believe that the information system (IS) discipline has a major and urgent problem to contend with: the general public appears to believe that there are ‘no jobs in IS’ because of offshoring. They see the offshoring of IS jobs as an inevitable consequence of economic and competitive pressures to drive down labor costs, which leads them to conclude that there is no future in IS. In particular, the discipline is suffering from the erosion of its student base and in this article we explore some of the reasons as to why this is occurring; focussing specifically on the role offshoring may be playing on the perception that there are no jobs in IS. Despite fairly robust figures showing that there are virtually as many IS jobs now as ever before, the public's perception appears to be at odds with this. We thus examine where these beliefs may have come from and in our stakeholder action plan we suggest some radical solutions to align perception with reality.