Comunicação instrumental, diretiva e afetiva em impressos hospitalares

Modelos de comunicação e uso de impressos na educação em saúde: uma pesquisa bibliográfica

O artigo apresenta os resultados de uma pesquisa bibliográfica sobre o uso de materiais impressos na educação em saúde, enfocando os modelos de comunicação, as representações dos usuários e as dinâmicas da seleção de conteúdos e de avaliação. Realizou-se uma análise de 11 artigos pesquisados a partir da base Scielo. Nessa análise, os artigos apontam que a comunicação se caracteriza predominantemente pelo modelo unilinear e pela impessoalidade. Os receptores são considerados meros consumidores de conceitos científicos. Na maioria das vezes, os profissionais de saúde são os únicos responsáveis pela seleção dos conteúdos. Nos artigos pesquisados pode-se encontrar um conflito entre a perspectiva dos seus autores (dialógica) e a dos produtores dos impressos (unilinear).

[Validation of the informative material for patients and their families undergoing chemotherapeutical treatment]

The objective of this study was to validate the content and comprehensibility of the informative material for patients and their families undergoing chemotherapy, while describing its utility as a written tool of communication between healthcare provider and healthcare consumers. The informative material draws on information derived from twenty-three interviews of caretakers. The data were collected via surveys involving nine closed questions plus one open-ended question to analyze if the material's content was self-explanatory, sufficient and clear. The analyses of the informative material was positive and the information within was considered satisfactory and explanatory to the majority of the interviewees. Some of the people interviewed contributed with suggestions, which were added to the material. The informative material will be introduced, aimed at improving the quality of nursing assistance provided to cancer patients, as it is believed that when health professionals are well oriented regarding the most adequate way to care, patients adhere to their treatment more seriously; in other words, the information makes them feel more secure and fosters collaboration, leading to successful treatment.

O cuidado à pessoa traqueostomizada: análise de um folheto educativo

O estudo descritivo com abordagem qualitativa teve como objetivos identificar e analisar os recursos de comunicação expressos pelo folheto educativo para mediar conteúdos sobre o cuidado à pessoa traqueostomizada. A análise de enunciação proposta por Bardin subsidiou a elaboração do instrumento de coleta de dados. A análise temática levou à identificação de duas categorias: condições de produção da palavra e rodeio pela enunciação. Os recursos de comunicação empregados no folheto atendem em par te as necessidades de aprendizado do leitor. Embora os assuntos sejam apresentados na forma de perguntas, pressupondo um paciente vir tual com dúvidas, as respostas são mediadas por linguagens ambíguas (popular e científica). Iniciativas de produção de materiais educativos, que incorporem o paciente como sujeito do conhecimento em situação real, e não vir tual, facilitam a mediação de conteúdos, pois a linguagem fica mais próxima do entendimento do leitor e mais aderente à sua realidade.

Healthcare organizations, linguistic communities, and the emblematic model of palliative care

The linguistic-communicative paradigm offers some interesting perspectives in a context where the perception of patient needs is considered a critical step in high-quality care. This study describes healthcare organizations as linguistic communities based on the conceptual framework of Habermas' communicative action theory. Four communicative models are present in healthcare settings: objectifying-instrumental (hegemonic model), where elements of interaction are objectified for clinical purposes; dialogic model with strategic perspectives, in which conversations are used unilaterally as tools to access subjective states; non-dialogic-transmissional model, in which linguistic exchanges are replaced with artifacts to transmit information; and full communicative model (present in palliative care based in homecare and informal caregivers, emphasizing health team/family interactions). Based on these premises, we considered palliative care an emblematic communicative model based on multidisciplinary teams devoted to transdisciplinary collaboration. In these settings, linguistic interaction with patients and their families could provide a solid basis for organization of healthcare networks.

[Proliferation of paradigmatic ruptures: the case of evidence-based medicine]

The present study describes the phenomenon of paradigmatic ruptures proliferation in the biomedical literature. The current distortion is discussed, which has conferred in the last decades an opposite meaning to the term originally proposed by Thomas Khun. In most part, it is realized that pseudo-ruptures refer to technical details associated to specific contexts. It is pointed out the case of evidence- based medicine (EBM), proclaimed as one of these paradigmatic ruptures, but which essentially corroborates old concepts. Some conceptual errors are stressed as well as attempts to apply EBM assumptions to phenomena associated to subjectivity and social dynamics and other particular study subjects of social sciences. Twelve inconclusive meta-analyses are described to exemplify the paradoxes emerging from this approach. The criticism to some EBM features is summarized through the effects of epistemological bafflement, producing conceptual inaccuracies of the term; the defensive effect to which other disciplines are induced for not being adequate to such rationality; and the tendency of universal understanding of phenomena through the perspective of randomized double-blind studies.