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Whitebird RR, Solberg LI, JaKa MM, Kindt JM, Bergdall A, Beran MS, Winger M. Patient Experiences and Perceptions of Care Coordination in Primary Care. J Nurs Care Qual 2024; 39:239-245. [PMID: 38198659 DOI: 10.1097/ncq.0000000000000759] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 01/12/2024]
Abstract
BACKGROUND Understanding patient perceptions of care coordination in primary care can help improve responsiveness to patients' needs, outcomes, and quality of care. PURPOSE The purpose of this study was to explore patient experiences and perceptions of care coordination in primary care. METHOD Interviews with 13 patients from 10 clinics were conducted and analyzed using directed content analysis. RESULTS Three primary themes arose: care coordinators provide a gateway to accessing needed care; patients needed and valued the support and trusted advice of their care coordinators; and patients valued care coordinators' help with navigating, engaging, and educating them about their care. CONCLUSIONS Understanding what patients value in care delivery can help frame a vision for a more responsive approach in delivering primary care, as well as create a pathway to quality improvement, moving toward a truly patient-centered focus in primary care.
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Affiliation(s)
- Robin R Whitebird
- School of Social Work, Morrison Family College of Health, University of St Thomas, St Paul, Minnesota (Dr Whitebird); HealthPartners Institute, Minneapolis, Minnesota (Drs Solberg and Beran and Ms Winger); Center for Evaluation and Survey Research, HealthPartners Institute, Minneapolis, Minnesota (Dr JaKa); Health Care Homes, Minnesota Department of Health, St Paul (Ms Kindt)
- and Research and Evaluation Division, HealthPartners Institute, Minneapolis, Minnesota (Ms Bergdall)
| | - Leif I Solberg
- School of Social Work, Morrison Family College of Health, University of St Thomas, St Paul, Minnesota (Dr Whitebird); HealthPartners Institute, Minneapolis, Minnesota (Drs Solberg and Beran and Ms Winger); Center for Evaluation and Survey Research, HealthPartners Institute, Minneapolis, Minnesota (Dr JaKa); Health Care Homes, Minnesota Department of Health, St Paul (Ms Kindt)
- and Research and Evaluation Division, HealthPartners Institute, Minneapolis, Minnesota (Ms Bergdall)
| | - Meghan M JaKa
- School of Social Work, Morrison Family College of Health, University of St Thomas, St Paul, Minnesota (Dr Whitebird); HealthPartners Institute, Minneapolis, Minnesota (Drs Solberg and Beran and Ms Winger); Center for Evaluation and Survey Research, HealthPartners Institute, Minneapolis, Minnesota (Dr JaKa); Health Care Homes, Minnesota Department of Health, St Paul (Ms Kindt)
- and Research and Evaluation Division, HealthPartners Institute, Minneapolis, Minnesota (Ms Bergdall)
| | - Joan M Kindt
- School of Social Work, Morrison Family College of Health, University of St Thomas, St Paul, Minnesota (Dr Whitebird); HealthPartners Institute, Minneapolis, Minnesota (Drs Solberg and Beran and Ms Winger); Center for Evaluation and Survey Research, HealthPartners Institute, Minneapolis, Minnesota (Dr JaKa); Health Care Homes, Minnesota Department of Health, St Paul (Ms Kindt)
- and Research and Evaluation Division, HealthPartners Institute, Minneapolis, Minnesota (Ms Bergdall)
| | - Anna Bergdall
- School of Social Work, Morrison Family College of Health, University of St Thomas, St Paul, Minnesota (Dr Whitebird); HealthPartners Institute, Minneapolis, Minnesota (Drs Solberg and Beran and Ms Winger); Center for Evaluation and Survey Research, HealthPartners Institute, Minneapolis, Minnesota (Dr JaKa); Health Care Homes, Minnesota Department of Health, St Paul (Ms Kindt)
- and Research and Evaluation Division, HealthPartners Institute, Minneapolis, Minnesota (Ms Bergdall)
| | - Mary Sue Beran
- School of Social Work, Morrison Family College of Health, University of St Thomas, St Paul, Minnesota (Dr Whitebird); HealthPartners Institute, Minneapolis, Minnesota (Drs Solberg and Beran and Ms Winger); Center for Evaluation and Survey Research, HealthPartners Institute, Minneapolis, Minnesota (Dr JaKa); Health Care Homes, Minnesota Department of Health, St Paul (Ms Kindt)
- and Research and Evaluation Division, HealthPartners Institute, Minneapolis, Minnesota (Ms Bergdall)
| | - Melissa Winger
- School of Social Work, Morrison Family College of Health, University of St Thomas, St Paul, Minnesota (Dr Whitebird); HealthPartners Institute, Minneapolis, Minnesota (Drs Solberg and Beran and Ms Winger); Center for Evaluation and Survey Research, HealthPartners Institute, Minneapolis, Minnesota (Dr JaKa); Health Care Homes, Minnesota Department of Health, St Paul (Ms Kindt)
- and Research and Evaluation Division, HealthPartners Institute, Minneapolis, Minnesota (Ms Bergdall)
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Zhou X, Du F, Peng W, Bai L, Peng L, Hou X. Building Medication Profiles in the Elderly: a Qualitative Study Based on Medication Information Literacy in a Long-Term Care Facility. Clin Interv Aging 2024; 19:779-793. [PMID: 38751855 PMCID: PMC11095403 DOI: 10.2147/cia.s454620] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/11/2024] [Accepted: 05/02/2024] [Indexed: 05/18/2024] Open
Abstract
Purpose Long-term care facilities are increasingly challenged with meeting the diverse healthcare needs of the elderly population, particularly concerning medication management. Understanding medication information literacy and behavior among this demographic is imperative. Therefore, this qualitative study aims to explore medication information literacy and develop distinct medication profiles among elderly long-term care residents. Material and Methods In this study, we conducted in-depth semi-structured interviews with 32 participants aged 65 or older residing in a long-term care facility. The interviews were designed to explore participants' understanding of medication information, medication management practices, and experiences with healthcare providers. Thematic analysis was employed to analyze the interview data, allowing for the identification of common patterns and themes related to medication-taking behavior among the elderly residents. Results The thematic analysis revealed four distinct medication behavior profiles among the elderly long-term care residents: (1) Proactive Health Self-Managers, (2) Medication Information Adherents, (3) Experience-Based Medication Users, and (4) Nonadherent Medication Users. These findings provide valuable insights into the diverse approaches to medication management within long-term care facilities and underscore the importance of tailored interventions to support the specific needs of each profile. Conclusion This study highlights the necessity for tailored medication education and support to optimize medication management for the elderly. With the aging population expansion, addressing the unique medication challenges within long-term care facilities becomes increasingly critical. This research contributes to ongoing endeavors to enhance healthcare services for the elderly, striving for safer and more effective medication-taking behavior.
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Affiliation(s)
- Xiaoyu Zhou
- College of Medical Informatics, Chongqing Medical University, Chongqing, 400016, People’s Republic of China
- Medical Data Science Academy, Chongqing Medical University, Chongqing, 400016, People’s Republic of China
- Chongqing Engineering Research Center for Clinical Big Data and Drug Evaluation, Chongqing, 400016, People’s Republic of China
| | - Fei Du
- College of Medical Informatics, Chongqing Medical University, Chongqing, 400016, People’s Republic of China
- Medical Data Science Academy, Chongqing Medical University, Chongqing, 400016, People’s Republic of China
- Chongqing Engineering Research Center for Clinical Big Data and Drug Evaluation, Chongqing, 400016, People’s Republic of China
| | - Wei Peng
- The First Affiliated Hospital of Chongqing Medical University, Chongqing, 400042, People’s Republic of China
| | - Li Bai
- Hospital of Zigong Mental Health Central, Sichuan, 643021, People’s Republic of China
| | - Leyi Peng
- College of Medical Informatics, Chongqing Medical University, Chongqing, 400016, People’s Republic of China
- Medical Data Science Academy, Chongqing Medical University, Chongqing, 400016, People’s Republic of China
- Chongqing Engineering Research Center for Clinical Big Data and Drug Evaluation, Chongqing, 400016, People’s Republic of China
| | - Xiaorong Hou
- College of Medical Informatics, Chongqing Medical University, Chongqing, 400016, People’s Republic of China
- Medical Data Science Academy, Chongqing Medical University, Chongqing, 400016, People’s Republic of China
- Chongqing Engineering Research Center for Clinical Big Data and Drug Evaluation, Chongqing, 400016, People’s Republic of China
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