Could Emotional Intelligence Ability Predict Salary? A Cross-Sectional Study in a Multioccupational Sample

Relationship between emotional intelligence and quality of healthcare among nurses

Introduction

Healthcare organizations worldwide face intense competition for survival in an ever-changing environment.

Objectives

This study aims to examine the relationship between emotional intelligence (EI) and quality of healthcare (QHC) among Jordanian nurses working in governmental hospitals.

Method

This study was conducted using a descriptive correlational design and included a sample of 172 nurses. Participants from five governmental hospitals in Jordan completed online self-administered questionnaires, including the Nurse-Assessed Quality of Nursing Care Scale and the Genos Emotional Intelligence Concise Scale, along with sociodemographic data.

Results

The participating nurses demonstrated a high level of EI (M = 3.809, SD ± 0.484) and a very high level of QHC (M = 4.260, SD ± 0.372). A statistically significant correlation was found between the total quality of healthcare variables and the total EI variable (r = 0.739, p < 0.01). Additionally, statistically significant correlations were observed between the QHC and EI, as well as their respective dimensions (r = 0.357-0.739). EI was found to be a significant predictor of the QHC (F = 34.872, p ≤ 0.001), with a positive correlation between the two variables (r = 0.733). EI accounted for 59.8% of the variation in the QHC.

Conclusion

EI is a key predictor of QHC. It plays an essential role in recruiting, staffing, promoting, and nurturing employees, making it a crucial criterion for achieving excellence in healthcare organizations.

COVID-19: How the stress generated by the pandemic may affect work performance through the moderating role of emotional intelligence

This study aimed to assess the moderating effect of emotional intelligence (EI) in the direct impact of the stress generated by the pandemic on work performance and counterproductive work behaviors (CWB) in a multioccupational sample of 1048 professionals (60.7% women). The participants filled the Wong and Law Emotional Intelligence Scale, the Impact of Event Scale 6 and the Individual Work Performance Questionnaire. The results proved a relationship between Covid stress, performance and EI, which has a moderating effect between the stress and both indicators of performance, even when sociodemographic variables were controlled. In essence, professionals with high levels of EI and low Covid stress showed the highest performance and the lowest CWB when compared to those who presented less emotional capabilities and higher stress. These results confirm the importance of EI in improving the effectiveness of work performance and reinforce the role of EI as a protective variable that can safeguard occupational health.