1
|
Romero-Ibarguengoitia ME, López-Zamarrón KY, Hernández-Treviño MG, Gutierrez-González D, González-Cantú A, González Peña OI, Garza-Silva A. Development, validation and measurement of patient satisfaction questionnaire in Spanish in drive thru services adapted to hospital pharmacies during COVID-19 pandemic. Saudi Pharm J 2024; 32:101838. [PMID: 38162710 PMCID: PMC10757251 DOI: 10.1016/j.jsps.2023.101838] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/14/2023] [Accepted: 10/19/2023] [Indexed: 01/03/2024] Open
Abstract
Background There are no validation studies on patient satisfaction surveys in Spanish that can evaluate a hospital pharmacy drive-thru service. Objective To develop and apply a pharmacy drive-thru satisfaction survey in Spanish during the COVID-19 pandemic with an analysis of the instrument validation. Methods This was a qualitative study for developing, validating, and measuring patient satisfaction who used the drive-thru pharmacy during the COVID-19 pandemic. Content validity was obtained by a two-round Delphi and patient interview for apparent validity. The questionnaire was administered to 110 patients. The researchers made an item reduction by inter-item and item-total correlation analysis, stability validation by a test-retest, a test of reliability by Cronbach's alpha, and extraction of factors by an exploratory factorial analysis. Likewise, confirmatory factor analysis was developed to obtain a structural equation model based on generating an instrument of two sub-models of latent factors (service and place) with ten observed variables (items). Results A questionnaire was developed that relates six observable variables to the latent factor service and four observable variables to the latent factor place which are ten items based on a Likert scale from 1 to 5, obtaining a Cronbach's alpha = 0.901. The mean population satisfaction score was 4.523. The model presented a Root Mean Square Error of Approximation (RMSEA) of 0.026 (0.000-0.098), and standardized beta values greater than 0.2 according to the confirmatory factor analysis. Therefore, the goodness-of-fit of our model is consistent and the instrument of patient satisfaction with the use of drive-thru has been validated. Patient satisfaction had a mean of 4.9 points. Conclusions This study developed and validated a reliable scale that evaluates satisfaction in a hospital pharmacy drive-thru service during COVID-19 pandemic that can be applied in other Spanish speaking countries. A great percentage of the patients that were evaluated had good satisfaction.
Collapse
Affiliation(s)
- Maria Elena Romero-Ibarguengoitia
- Research and Education Department, Hospital Clinica Nova, Avenida del Bosque #139 Cuauhtemoc San Nicolás de los Garza, Nuevo León 66450, Mexico
- Universidad de Monterrey, Escuela de medicina, Vicerrectoría de Ciencias de la Salud, Av. Ignacio Morones Prieto 4500-Pte, Zona Valle Poniente, San Pedro Garza García, Nuevo León 66238, Mexico
| | - Katia Yackelyne López-Zamarrón
- Universidad de Monterrey, Escuela de medicina, Vicerrectoría de Ciencias de la Salud, Av. Ignacio Morones Prieto 4500-Pte, Zona Valle Poniente, San Pedro Garza García, Nuevo León 66238, Mexico
| | - Mariana Georgina Hernández-Treviño
- Universidad de Monterrey, Escuela de medicina, Vicerrectoría de Ciencias de la Salud, Av. Ignacio Morones Prieto 4500-Pte, Zona Valle Poniente, San Pedro Garza García, Nuevo León 66238, Mexico
| | - Dalia Gutierrez-González
- Research and Education Department, Hospital Clinica Nova, Avenida del Bosque #139 Cuauhtemoc San Nicolás de los Garza, Nuevo León 66450, Mexico
- Universidad de Monterrey, Escuela de medicina, Vicerrectoría de Ciencias de la Salud, Av. Ignacio Morones Prieto 4500-Pte, Zona Valle Poniente, San Pedro Garza García, Nuevo León 66238, Mexico
| | - Arnulfo González-Cantú
- Research and Education Department, Hospital Clinica Nova, Avenida del Bosque #139 Cuauhtemoc San Nicolás de los Garza, Nuevo León 66450, Mexico
- Universidad de Monterrey, Escuela de medicina, Vicerrectoría de Ciencias de la Salud, Av. Ignacio Morones Prieto 4500-Pte, Zona Valle Poniente, San Pedro Garza García, Nuevo León 66238, Mexico
| | - Omar Israel González Peña
- Research and Education Department, Hospital Clinica Nova, Avenida del Bosque #139 Cuauhtemoc San Nicolás de los Garza, Nuevo León 66450, Mexico
- Evidence-Based Medicine Research Unit, Children’s Hospital of Mexico Federico Gómez, National Institute of Health, Dr. Márquez 162, Col. Doctores, Del. Cuauhtémoc, Mexico City 06720, Mexico
- Universidad Internacional de La Rioja (UNIR), Avenida de la Paz, 137, 26006 Logroño, La Rioja, Spain
| | | |
Collapse
|