A Sustainable Facility Management Outsourcing Relationships System: Artificial Neural Networks

Sustainable digitalisation and implementation of ISO standards for facilities management

Purpose

This viewpoint paper aims to discuss sustainable digitalisation of facilities management (FM) through the implementation of the newly recognised International Organization for Standardization (ISO) standards within the ISO 41000 series.

Design/methodology/approach

This viewpoint paper provides a review of the literature of the recent ISO documents and academic study. The content is also dependent on the authors’ opinions and interpretation.

Findings

FM is currently shifting emphasis towards a strategic focus through the adoption of the new recognised international ISO standards that consider sustainable digitalisation in business decisions. However, the FM sector is encountering potential risks to the implementation of the new recognised international ISO standards. Digitalisation is one kind of force that has shaped the management of the built environment and FM recently and rapidly, especially in the Covid-19 period. This is impacting the FM industry. As standardisation aims at establishing a constantly evolving baseline of proven practices, standardisation can be considered a part of sustainable FM. It is believed that standardised and strategic level support is crucial for the smooth adoption of sustainable FM practices and processes. Standards such as the ISO standards, applied to the global FM industry, help in objectively quantifying the added value of FM to the core business. Advanced technology and digitalisation can contribute to the sustainability of any profession and industry, but it also requires a community to tackle the problems.

Originality/value

This paper contributes to the FM industry by making recommendations for improvement in the use of digitalisation. In summary, the significant finding of this viewpoint paper is that digitalisation offers both possibilities and problems in the application of the new recognised international ISO standards within the FM industry.

A sustainable artificial intelligence facilities management outsourcing relationships system: Case studies

The purpose of this article was to validate the published artificial intelligence (AI) facilities management (FM) outsourcing relationships system by real business cases in the working environment. The research aims to inspire the modern FM professionals in different industries with some challenging and innovative concepts about FM outsourcing relationships between facilities owners and service providers. First, it will briefly introduce the theory of the FM outsourcing relationships system on how it can help the FM seniors and strategists to design their FM daily strategies wisely and make their business more effective and productive. Second, it will also introduce what the research is practically doing in the stage of case study for test and verification. It is concluded that FM outsourcing categorization may help to define the appropriate relationships. This further detailed outcome generated from the AI can be considered a solid reference to define and explain the existing outsourcing relationships between the stakeholders and the service providers to assign an outsourcing category to the FM relationship between the client and service provider based on the learnt rules.

Drivers of facility management strategies used in multi-tenanted office buildings in Ghana

Purpose

This study aims to assess the facilities management (FM) strategies used in multi-tenanted purpose-built office buildings (Mt-POBs) in Ghana and the drivers that influence the decision to use such strategies.

Design/methodology/approach

This study was conducted via a survey and key informant interviews. The survey was conducted using a questionnaire targeted at 65 multi-tenanted office building owners in the Greater Accra region. The data from the survey revealed the views of building owners on FM strategy and the extent to which 20 facility management decision drivers influenced their decisions to use a particular strategy and the responses were descriptively analysed. The key informant interviews were conducted among six leaders of the property owners’ association who use in-house FM to further understand their perspectives and decisions on using such strategy. The interviews were conducted over telephone using an interview guide and analysed using thematic analysis.

Findings

The results showed that 88% of Mt-POBs in Ghana are managed in-house. The results also showed that the decision to use the in-house strategy was driven by the innovative, strategic and cost-saving advantages associated with the in-house strategy.

Originality/value

This study shows the factors that drive the decision of multi-tenanted office building owners in Ghana to use the in-house strategy. The findings of this study will be useful for prospective owners of office buildings in Ghana.