Modeling users’ and practitioners’ intention for continued usage of the Internet of Medical Devices (IoMD): an empirical investigation

Purpose

The purpose of this paper is to identify the antecedents of continued usage intentions in the connected devices ecosystem in health care by analyzing the users' and physicians' expectations in a new ecosystem where one prefers to connect digitally rather than physically.

Design/methodology/approach

This is a unique study in which data was collected from 242 doctors and 215 end-users to gauge the expectations from the connected devices in health care. Further, these responses were hypothesised using UTAUT-2 and ECT theories to analyze general users’ and professional users’ or doctors’ expectations for continued usage in connected devices ecosystem in the health-care ecosystem.

Findings

Performance expectancy, social influence, facilitating conditions and price value emerged as significant predictors of satisfaction in both user groups. But habit and hedonic motivation reflected an insignificant impact on user satisfaction. Surprisingly, effort expectancy emerged as a significant factor for end-user satisfaction, and this became insignificant for professional user satisfaction. Satisfaction was positively related to continued usage for both user groups, and app quality has a positive impact on all the predictors.

Practical implications

To the best of the authors’ knowledge, this is the first comparative study to understand the factors which influence consumer behavior leading to a holistic model and can be imbibed for creating a better customer experience in an era where we are more comfortable connecting digitally rather than physically.

Originality/value

This study has used the Unified Theory of Acceptance and Use of Technology-2 model and expectation confirmation theory to analyze the key factors influencing the intentions for continued usage of devices in the Internet of Medical Devices setup.

Impact of Risk Perceptions and User Trust on Intention to Re-Use E-Government

Despite the plethora of studies investigating different impacting factors on intention to re-use (IR) e-government services, they suffer from two limitations. First, initial studies provide mixed results on the effect of risk perception (PR) on IR. Second, although e-commerce studies have considered PR as a complex construct that encompasses several dimensions to date, none have considered exploring the effect of this complex construct on IR e-government websites. Thus, this study attempts to extend surrogates to such gaps by integrating PR and user trust (UT) in IR e-government using mixed-methods. It involved both a qualitative study (n = 81) to identify perceive risk antecedents and quantitative study (369 users) to build and test the proposed model. Results show that of eight PR factors, only privacy, time, psychological, and overall emerged as negative influencers and as such indirectly affect the IR government, through the mediating role of perceived value and user’s trust. System quality also has an indirect effect on IR through perceived value mediation.

The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services

Purpose

This study examines the effect of multidimensional constructs on citizen loyalty to e-government services. More specifically, it examines the effects of service quality, trust and satisfaction on loyalty to these services.

Design/methodology/approach

The data were collected via a questionnaire that was completed by 780 foundation-year students in government universities in Saudi Arabia. The students who participated in the study had used a unified system provided by the Ministry of Education in Saudi Arabia for university admission. The data were analysed using structural equation modelling.

Findings

The key findings revealed that the factors service quality, trust in government, trust in e-government services and citizen satisfaction play a significant role in developing citizen loyalty to e-government services. Trust in government has the strongest direct effect on citizen loyalty to e-government services, and service quality has the strongest total effect on citizen loyalty. In contrast, citizen satisfaction has the least significant influence on citizen loyalty to e-government services.

Originality/value

This study proposes a new model for citizen loyalty to e-government services that combines the service quality model and trust theory. In addition, this study is among the first to categorise trust into three factors – trust in government, trust in e-government and disposition to trust – and integrate them into a model. Furthermore, the study reveals the roles of satisfaction and service quality in developing citizen loyalty. The findings of this study fill a gap in knowledge on citizen trust in, satisfaction with and loyalty to e-government services.

Peace engineering: The contribution of blockchain systems to the e-voting process

In recent decades, several countries have faced political tensions due to citizens' perceptions that their elections are fraudulent; some electors have even chosen not to vote because they believe that the results may be falsified. Thus, electoral fraud is a major issue. E-governance and e-voting are now being used in many countries, some of which are investigating blockchain solutions. The aim of this study is to investigate the potential contributions of blockchain technology to peace on a worldwide level by securing voting systems. Unfortunately, this technology is complex and could potentially generate conflict between actors in elections. Taking an exploratory approach, the authors chose a qualitative method to address this specific topic. Election observers and blockchain experts were interviewed to identify the technology's strengths and weaknesses. Our results emphasize the importance of trust and human factors in the voting process.

Examining multi-dimensional trust of technology in citizens’ adoption of e-voting in developing countries

Prior research has highlighted the pivotal role of trust in the adoption of e-voting. However, trust as a construct has generally been studied without clear specifications of its underlying dimensions. As part of building a more comprehensive understanding of trust in e-voting, we propose and validate the underlying dimensions of trust in technology to be security, usability, privacy and validity. In an application to e-voting, we propose that greater trust in its technology could mitigate its perceived risks, and lead to higher intentions to use e-voting. To test our model, we collected data from 426 voters in East Java province, Indonesia. The findings confirmed the validity of all proposed dimensions of trust of technology. Trust of technology is a significant determinant of intention to use e-voting. Trust of technology also indirectly influences intentions to use e-voting through perceived risks.

Factors Determining the Use of E-Government Services

E-government adoption studies have often focused on predictors determining the use of e-government services from a citizen-specific country without considering other foreign nationals domiciling in such countries. This study, therefore, sought to investigate the willingness of Russian students in China to use e-government services. The Technology Acceptance Model (TAM) was used as the theoretical framework while the data capture and analysis were done with SPSS. The results indicate that perceived ease of use, perceived service quality, trust, and language were significant in determining the willingness to use e-government services. Language also had a positive impact on the perceived service quality and perceived ease of use. Perceived usefulness was however not significant in influencing the willingness to use. Age, gender and education had a significant direct impact on the perceived ease of use of e-government services. These demographic factors were not significant in deciding the perceived usefulness. The implications of these findings are discussed.

Understanding microblogging continuance intention

Purpose

The purpose of this paper is to explain how individuals form microblogging habits and why they continue to use microblogs from the perspective of direction social networks.

Design/methodology/approach

Drawing on the social network theory and the social presence theory, the authors develop a theoretical framework to explain how individuals form microblogging habits and why they continue to use microblogs. To test the proposed model and examine its external validity, the authors collected data from two microblogs: Twitter and Sina Weibo.

Findings

Satisfaction and habit have a significant influence on microblogging continuance intention. Whereas, users’ microblogging habits are developed by two key factors – satisfaction and frequency of past behavior – that are further determined by social presence and social network centrality.

Research limitations/implications

Larger sample size with diverse populations is highly recommended for future studies. In addition, exploring the distinct technical functionalities of microblogs when conceptualizing habit formation would be of benefit in future studies.

Practical implications

In this study, it was found that social presence increases both the satisfaction of users and the frequency of past use behavior. Hence, microblog designers should provide users with greater freedom to modify the form and content of their interface, and enable these modifications to be visible in real time to increase the interactivity of microblogs.

Originality/value

In contrast to past studies that have largely neglected the impacts of the directed social network structure, this study aims to focus on microblogging continuance intention from the directed social network perspective. The results from two independent data sets converge on the conclusion that users’ continuance intention to use is affected by both their conscious evaluations (i.e. satisfaction) and unconscious reactions (i.e. habit).

ANTECEDENTS OF EMPLOYEE CREATIVITY AND ORGANISATIONAL INNOVATION: AN EMPIRICAL STUDY

As an important source of organisational innovation, employee creativity is considered by most scholars and practitioners as a must for contemporary organisations. In this vein, organisational members should and must actively engage in generating new and valuable ideas. Various scholars have emphasized the value of identifying and understanding the factors contributing to employee creativity. The purpose of this research is therefore to investigate the factors fostering individual creativity and organisational innovation. To this end, we have developed a conceptual model and tested it with an empirical study based on a sample of 307 participants from Canadian organisations. The results reveal that knowledge sharing and person–organisation fit have positive impacts on individual creativity. Furthermore, personal trust moderates the relationship between business ethics and individual creativity. The results also show that an initiative-friendly culture moderates the impact of individual creativity on organisational innovation.These findings offer a new framework for developing further studies on creativity and innovation, as well as important practical implications for managers.

Antecedents of trust in e-government services: an empirical test in Jordan

Purpose

– This study aims to explore technology adoption research and propose a trust antecedents model, where trust in government, trust in technology, information quality, Internet familiarity and privacy and security concerns are hypothesized to predict Jordanians trust in e-government. Also, trust in e-government extended the Theory of Reasoned Action in predicting the intention to use e-government.

Design/methodology/approach

– Proposed a model and tried to empirically test it using a sample of 759 Jordanians who filled a survey consisting of items measuring the previously mentioned constructs. A structural equation modeling technique was used to test the model.

Findings

– Results supported the proposed research model, where all proposed variables significantly predicted intention to use e-government services. Also, a partial least squares estimate of the model indicated a significant prediction of trust in e-government by all proposed variables except the Internet familiarity construct. The coefficient of determination for intention to use was 0.465, and for trust in e-government 0.415.

Research limitations/implications

– The study utilized a newly developed instrument in Arabic, and diverse categories of subjects, where some of them were considering a public e-learning system when responding to items.

Practical implications

– This research is important to public officials and the Jordanian e-government project, as it emphasized the importance of trust constructs (TiT and TiG) as major influencers on the trust propensity related to e-government. Also, other constructs like information quality showed significant influence; where the type and characteristics of information posted on e-government Web sites influence the adoption decision on the long run. Jordanians’ perceptions regarding information posted on e-government Web site were all at moderate levels. More emphasis on making information more accurate, recent, comprehensive and original is needed.

Social implications

– This study showed a relative deficiency in Jordanians perceptions towards trusting the Internet. It seems that they reflected a moderate trust in its legal, technical and security levels. Finally, this study emphasized the role of privacy and security issues in influencing the level of trust in e-government systems. Similarly, transparency and knowledge equity are important dimensions that need to be addressed.

Originality/value

– This study is one of the largest studies with respect to the size of its sample that explores trust in e-government in Jordan. The focus on trust antecedents and the empirical test of the model is a first attempt in the literature, where a structural model was explored raising the level of accuracy of estimation to its required potential. The number of constructs to be explored at the same time is an addition to the area of e-government technology adoption.

A multidimensional and integrative approach to study global digital divide and e-government development

Purpose

– The purpose of this paper is to examine the effects of the digital divide on e-government development.

Design/methodology/approach

– The study takes a multidimensional and integrative approach in order to examine the various ways in which different contextual factors affecting the digital divide (i.e. economic, social, political, demographic, cultural and ICT infrastructure) interact to influence e-government development. To test the hypotheses, authors perform a correlation and multiple regression analysis using SPSS.

Findings

– After analysing several global data sets such as those of the World Bank and the United Nations, the study finds that the digital divide is a multidimensional construct that has a significant impact on e-government development in various ways. In contrast to the consensus view of a correlation existing between economic status on the one hand, and the digital divide and e-government development on the other, this study finds that economic status is not a significant predictor of the digital divide or e-government development.

Practical implications

– The findings should help inform public policy makers when developing strategies to deal with issues of the digital divide and e-government development by encouraging analysis in a holistic and integrative way. Simply addressing the digital divide alone is unlikely to be sufficient to stimulate an increase in the uptake of e-government. Moreover, our model helps identify areas of strengths as well as weaknesses for improvement.

Originality/value

– The authors develop a multidimensional and integrative research model to study the digital divide and e-government development and the relationship between the two, and validate the model through systematically testing it with empirical data. This study is among the first to take such an approach.

Internet voting and political participation

One emerging facet of e-government is Internet voting, or i-voting. I-voting refers to the secure transmission of a ballot via the Internet. This phenomenon has the potential to increase citizen participation in the democratic process. However, few studies have identified the unique characteristics that make i-voting an appealing option. In particular, there Is a need for research that identifies the impacts of both technological and political factors on intentions to use an Internet voting system. In this study, we propose a model inclusive of technological, situational and political factors. To test the model we administer a survey to a diverse pool of citizens with regards to age, income, and education. Results indicate that relative advantage and trust of the Internet impact intentions to use Internet voting, while party mobilization and political interest impact propensity to vote. Further, it was found that perceived Internet accessibility impacts the perceived convenience of voting online, which in turn impacts the perceived relative advantage of online voting. Implications of these findings for research and practice are discussed. We conclude with recommendations for future research. As local and state governments begin to experiment with internet voting, now is the time to identify the Internet-specific characteristics that will attract non-voters and retain habitual voters.

Internet Voting Usefulness

Opportunities for Internet use in the political process are constantly emerging. The use of the Internet to obtain political news and share political information is gaining momentum. Remote Internet voting initiatives are also growing in popularity. This study presents a model of Internet voting adoption that explores the predictors of the perceived usefulness of Internet voting systems. To test the model a survey is administered to 372 citizens. The results of structural equation modeling indicate that accessibility, convenience, disposition to trust, and Internet trust all have a significant impact on the perceived usefulness of Internet Voting. Implications for research and practice are discussed.

Global Information Management Research

This study assesses the past decade in the GIM domain, based on Journal of Global Information Management (JGIM) research findings. Based on the issues addressed by these articles, the authors develop 11 topical categories and discuss each in terms of the accumulation of knowledge contributed by these findings. The authors also discuss for each topic possible extension and further understanding based on related research in international business. In consideration of the topics of these articles, a large number simultaneously addressing multiple topics and potential of explicitly linking these topics in future research are discussed. Additionally, the authors update prior quantitative analysis considering JGIM citations of key international business scholars, evolution of research methods, and levels of scope and analysis in these articles. Finally, the authors indicate gaps in the body of research within categories, when categories are considered in relationships, and when looking further from the perspective of recent IB research.

The effect of initial trust on user adoption of mobile payment

Due to the high perceived risk and low switching cost, it is critical to building users' initial trust in mobile payment in order to facilitate their adoption and usage. The purpose of this research is to examine the effect of initial trust on user adoption of mobile payment. We conducted data analysis with structural equation modeling. The results indicated that perceived security, perceived ubiquity and perceived ease of use have significant effects on initial trust, which in turn determines perceived usefulness and usage intention. We also found that perceived cost is a significant determinant of usage intention.