Salgado TM, Reynolds TN, Frankart LM, Holdford DA, Dipiro JT. A key performance indicators redefinition initiative at a school of pharmacy using a modified Delphi consensus technique.
Pharm Pract (Granada) 2020;
18:2120. [PMID:
33294062 PMCID:
PMC7699828 DOI:
10.18549/pharmpract.2020.4.2120]
[Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/09/2020] [Accepted: 11/08/2020] [Indexed: 11/14/2022] Open
Abstract
Objective:
The Outcomes and Assessment Committee at the Virginia Commonwealth University
School of Pharmacy was tasked with refining the school’s key
performance indicators (KPIs) to improve programmatic assessment by focusing
on the most important measures.
Methods:
Initially, 56 KPIs were tracked, nine of which were university mandated,
divided into 10 modules: admissions, community outreach, continuing
education, diversity, faculty experience and success, fundraising, graduate
program, research and scholarship, staff experience and success, and student
experience and success. Using a three-round Delphi consensus technique, KPIs
were reviewed by faculty and staff. Each participant responded whether they
considered each KPI to be essential or not essential for school quality
assessment and improvement. Consensus for the first, second, and third
rounds was defined as ≥90%, ≥80%, and
≥75% agreement, respectively.
Results:
Of 109 faculty and staff invited, 49 participated in the first round, 51 in
the second, and 42 in the third. At the end of the third round, accumulated
consensus was achieved for 35 out of 88 (39.8%) KPIs that were
considered essential and 3 out of 88 (3.4%) that were considered
non-essential. Consensus percentage per module was: 15.4% (2/13)
admissions, 28.6% (2/7) community outreach, 33.3% (3/9)
continuing education, 27.3% (3/11) diversity, 62.5% (5/8)
faculty experience and success, 55.6% (5/9) fundraising, 40%
(4/10) graduate program, 33.3% (3/9) research and scholarship,
57.1% (4/7) staff experience and success, and 66.7% (4/6)
student experience and success.
Conclusions:
Ultimately, 35 KPIs achieved consensus as essential to measure achievement of
benchmarks for the school, which totals 44 KPIs, including nine university
mandated KPIs. The process facilitated faculty and staff involvement in KPI
selection and achieved improved focus for programmatic assessment.
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