Effects of ethics stress on employee burnout and fatigue: an empirical investigation

The authors compare the effect of ethics stress to the effect of other stress factors (coworker support, supervisor support, family conflict, dead-end job, task conflict, customers, and company expectations) on employee burnout and fatigue. They collected surveys from 305 customer-contact employees. Regression results indicate that ethics stress predicts both burnout and fatigue. In addition, employee latitude, dead-end job, and supervisor support predict burnout and family conflict and task conflict are associated with fatigue.

Integrating case management and utilization management

Over the years the utilization review coordinator's role has evolved to more than quality assessment, risk management, and utilization management. Recognizing the need to expand the traditional role, one hospital integrated two positions: case management and utilization management. A 2-mont pilot defining roles, responsibilities, outcomes, and future goals is described.